Thank you for the reply. I attached the output of hp-logcapture for your review.
On 06/11/2013 01:34 AM, goutam kodu wrote: > Hi Ralph, > > Can you run, command 'hp-logcapture' in terminal and provide us the > log files to analyze the problem. > > Thanks > Goutam > ** Attachment added: "hplip_troubleshoot_logs.tar.gz" https://bugs.launchpad.net/bugs/1187559/+attachment/3701483/+files/hplip_troubleshoot_logs.tar.gz -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1187559 Title: can't print using hplip 3.13.5. Keep getting text with "@PJL SET JOBATTR="JobAcct3..." Status in HP Linux Imaging and Printing: New Status in “hplip” package in Ubuntu: New Bug description: ran both hp-check -t and hp-doctor -- Here is the hp-check report: Check types: a. EXTERNALDEP - External Dependencies b. GENERALDEP - General Dependencies (required both at compile and run time) c. COMPILEDEP - Compile time Dependencies d. [All are run-time checks] PYEXT SCANCONF QUEUES PERMISSION Status Types: OK MISSING - Missing Dependency or Permission or Plug-in INCOMPAT - Incompatible dependency-version or Plugin-version --------------- | SYSTEM INFO | --------------- Kernel: 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 GNU/Linux Host: ralph-GC668AA-ABA-SR5110NX localhost Proc: 3.2.0-45-generic-pae #70-Ubuntu SMP Wed May 29 20:31:05 UTC 2013 GNU/Linux Distribution: ubuntu 12.04 Bitness: 32 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.13.5 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.13.5 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.13.5 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.13.5 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=no hpijs-only-build=no lite-build=no udev-acl-rules=yes udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.13.5 Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = true last_upgraded_time = 1370229886 pending_upgrade_time = 0 latest_available_version = 3.13.5 [settings] systray_visible = 0 systray_messages = 1 [last_used] device_uri = "hpfax:/usb/Officejet_6600?serial=CN25N2H1GC05RN" printer_name = Officejet_6600 working_dir = . [commands] scan = /usr/bin/xsane -V %SANE_URI% [refresh] rate = 30 enable = false type = 1 [polling] enable = false interval = 5 device_list = [fax] voice_phone = email_address = [installation] date_time = 06/04/2013 14:14:54 version = 3.13.5 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> -------------------------- | External Dependencies | -------------------------- gs Ghostscript REQUIRED 7.05 9.05 OK - network Network-wget OPTIONAL - 1.13.4 OK - dbus DBus REQUIRED - 1.4.18 OK - scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK - policykit Admin-Policy-framework OPTIONAL - 0.104 OK - xsane SANE-GUI OPTIONAL 0.9 0.998 OK - cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running' ------------------------- | General Dependencies | ------------------------- reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK - libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK - pil Python-Image-Lib OPTIONAL - 1.1.7 OK - pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK - libjpeg JPEG-Lib REQUIRED - - OK - libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK - python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK - python-devel Python-SDK REQUIRED 2.2 2.7.3 OK - pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK - cups-devel CUPS-SDK REQUIRED - 1.5.3 OK - sane-devel SANE-SDK REQUIRED - 1.0.22 OK - libusb USB-Lib REQUIRED - 1.0 OK - sane Scan-Lib REQUIRED - 1.0.22 OK - cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK - libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK - python-xml Python-XML-Lib REQUIRED - 2.0.1 OK - python-notify Desktop-notifications OPTIONAL - - OK - ------------------------------ | Compile Time Dependencies | ------------------------------ gcc gcc-Compiler REQUIRED - 4.6.3 OK - libtool Build-tools REQUIRED - 2.4.2 OK - make GNU-Build-tools REQUIRED 3.0 3.81 OK - ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.13.5 OK - pcardext PhotoCard-Extension REQUIRED - 3.13.5 OK - hpmudext IO-Extension REQUIRED - 3.13.5 OK - ----------------------- | Scan Configuration | ----------------------- hpaio HPLIP-SANE-Backend REQUIRED - 3.13.5 OK 'hpaio found in /etc/sane.d/dll.conf' scanext Scan-SANE-Extension REQUIRED - 3.13.5 OK - ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ device `hpaio:/usb/Officejet_6600?serial=CN25N2H1GC05RN' is a Hewlett- Packard Officejet_6600 all-in-one -------------------------- | DISCOVERED USB DEVICES | -------------------------- Device URI Model -------------------------------- ----------------- hp:/usb/Officejet_6600?serial=CN HP Officejet 6600 25N2H1GC05RN --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- Officejet_6600 -------------- Type: Printer Device URI: hp:/usb/Officejet_6600?serial=CN25N2H1GC05RN PPD: /etc/cups/ppd/Officejet_6600.ppd PPD Description: HP Officejet 6600, hpcups 3.13.5 Printer status: printer Officejet_6600 is idle. enabled since Tue 04 Jun 2013 01:40:07 PM CDT Communication status: Good Officejet_6600_fax ------------------ Type: Fax Device URI: hpfax:/usb/Officejet_6600?serial=CN25N2H1GC05RN PPD: /etc/cups/ppd/Officejet_6600_fax.ppd PPD Description: HP Fax4 hpcups Printer status: printer Officejet_6600_fax is idle. enabled since Tue 04 Jun 2013 01:33:14 PM CDT Communication status: Good -------------- | PERMISSION | -------------- groups user-groups Required - - OK ralph adm lp cdrom sudo dip plugdev lpadmin sambashare USB Officejet_6600 Required - - OK Node:'/dev/bus/usb/001/013' Perm:' root lp rw- rw- rw- rw- ---' No errors or warnings. 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