Hi there, thank you for filing this bug and showing your interest in Simple Scan!
This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all. Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not. This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case. Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you! Best Regards Michael [1] https://help.ubuntu.com/community/SimpleScanHardwareIssues ** Changed in: simple-scan (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to simple-scan in Ubuntu. https://bugs.launchpad.net/bugs/1246750 Title: simple-scan: io/hpmud/musb.c 2073: Invalid usb_open: Permission denied Status in “simple-scan” package in Ubuntu: Incomplete Bug description: Fresh Saucy i386 installation, with default packages installed. When i use the all-in-one hp photosmart c4585 model, and use the menu to load the scanning process, i first get a "no scan device found" for a few seconds, then i can scan the document, and it seems doing well. But syslog also show that error: simple-scan: io/hpmud/musb.c 2073: Invalid usb_open: Permission denied then when i want to print the result, i cant read the printed page as the quality is so bad (far lower than a draft choice) even if i've selected high quality inside the printer settings. ProblemType: Bug DistroRelease: Ubuntu 13.10 Package: simple-scan 3.10.0-0ubuntu1 ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6 Uname: Linux 3.11.0-13-generic i686 ApportVersion: 2.12.5-0ubuntu2.1 Architecture: i386 Date: Thu Oct 31 15:29:47 2013 DriverPackageVersions: libsane 1.0.23-0ubuntu3 libsane-extras N/A hplip 3.13.9-1 hpoj N/A Lsusb: Bus 001 Device 004: ID 03f0:6b11 Hewlett-Packard Photosmart C4500 series Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 002: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: ASUSTEK COMPUTER INC P5W DH Deluxe MarkForUpload: True ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=cc94b9dd-3c33-491b-bc40-e4a131dc9b13 ro SourcePackage: simple-scan UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/22/2010 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3002 dmi.board.asset.tag: To Be Filled By O.E.M. dmi.board.name: P5W DH Deluxe dmi.board.vendor: ASUSTeK Computer INC. dmi.board.version: Rev 1.xx dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Chassis Manufacture dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3002:bd07/22/2010:svnASUSTEKCOMPUTERINC:pnP5WDHDeluxe:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5WDHDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion: dmi.product.name: P5W DH Deluxe dmi.product.version: System Version dmi.sys.vendor: ASUSTEK COMPUTER INC To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1246750/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp