Ran into this problem today while trying to print to my networked printer, an HP Officejet Pro 8500. The system is up to date, has Firefox 27. Tried printing twice, using this hp-doctor command and a reboot in between attempts, and now have 2 jobs stalled in the queue. Here's what I see.
/var/log/syslog: Feb 11 11:32:36 diamond anacron[1147]: Job `cron.daily' started Feb 11 11:32:36 diamond anacron[2135]: Updated timestamp for job `cron.daily' to 2014-02-11 Feb 11 11:34:19 diamond whoopsie[1331]: online Feb 11 11:35:20 whoopsie[1331]: last message repeated 2 times Feb 11 11:52:48 diamond kernel: [ 1530.398251] audit_printk_skb: 84 callbacks su ppressed Feb 11 11:52:48 diamond kernel: [ 1530.398256] type=1400 audit(1392141168.213:47): apparmor="STATUS" operation="profile_replace" parent=2448 profile="unconfined" name="/usr/lib/cups/backend/cups-pdf" pid=2452 comm="apparmor_parser" Feb 11 11:52:48 diamond kernel: [ 1530.398265] type=1400 audit(1392141168.213:48): apparmor="STATUS" operation="profile_replace" parent=2448 profile="unconfined" name="/usr/sbin/cupsd" pid=2452 comm="apparmor_parser" Feb 11 11:52:48 diamond kernel: [ 1530.399037] type=1400 audit(1392141168.213:49): apparmor="STATUS" operation="profile_replace" parent=2448 profile="unconfined" name="/usr/sbin/cupsd" pid=2452 comm="apparmor_parser" Feb 11 11:53:32 diamond anacron[1147]: Job `cron.daily' terminated (exit status: 1) (mailing output) Feb 11 11:53:32 diamond anacron[1147]: Can't find sendmail at /usr/sbin/sendmail, not mailing output Feb 11 11:53:32 diamond anacron[1147]: Job `cron.weekly' started Feb 11 11:53:32 diamond anacron[2569]: Updated timestamp for job `cron.weekly' to 2014-02-11 Feb 11 11:53:34 diamond anacron[1147]: Job `cron.weekly' terminated Feb 11 11:53:34 diamond anacron[1147]: Normal exit (2 jobs run) Feb 11 12:17:01 diamond CRON[2719]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Feb 11 12:37:47 diamond dbus[850]: [system] Activating service name='org.debian.apt' (using servicehelper) Feb 11 12:37:48 diamond AptDaemon: INFO: Initializing daemon Feb 11 12:37:48 diamond dbus[850]: [system] Successfully activated service 'org.debian.apt' ... Feb 11 15:17:01 diamond CRON[3943]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Feb 11 16:05:10 diamond hpcups[4070]: prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 0 Feb 11 16:05:10 diamond hp[4071]: prnt/backend/hp.c 839: ERROR: null print job total=0 Feb 11 16:07:40 diamond kernel: [16807.115475] type=1400 audit(1392156460.167:50): apparmor="DENIED" operation="file_lock" parent=1 profile="/usr/sbin/cupsd" name="/run/utmp" pid=2453 comm="cupsd" requested_mask="k" denied_mask="k" fsuid=0 ouid=0 Feb 11 16:07:51 diamond kernel: [16818.582020] type=1400 audit(1392156471.643:51): apparmor="DENIED" operation="file_lock" parent=1 profile="/usr/sbin/cupsd" name="/run/utmp" pid=2453 comm="cupsd" requested_mask="k" denied_mask="k" fsuid=0 ouid=0 Feb 11 16:07:58 diamond kernel: [16825.315696] type=1400 audit(1392156478.383:52): apparmor="DENIED" operation="file_lock" parent=1 profile="/usr/sbin/cupsd" name="/run/utmp" pid=2453 comm="cupsd" requested_mask="k" denied_mask="k" fsuid=0 ouid=0 Feb 11 16:10:36 diamond hp-check: hp-check[4140]: warning: ubuntu-13.10 version is not supported. Using ubuntu-13.04 versions dependencies to verify and install... Feb 11 16:10:36 diamond hp-check: hp-check[4140]: warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 13.10 version Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libdbus-1-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libcups2' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'python-qt4-dbus' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libjpeg-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'python-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'gtk2-engines-pixbuf' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'python-qt4' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libcups2-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'cups-bsd' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'cups-client' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libsane-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libusb-1.0.0-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libcupsimage2-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libsnmp-dev' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'libtool' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'avahi-utils' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'gtk2-engines-pixbuf' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: 'xsane' package is missing/incompatible Feb 11 16:10:45 diamond hp-check: hp-check[4140]: error: lp groups need to be added for u user Feb 11 16:12:43 diamond hp-doctor: hp-doctor[4324]: error: This distro (i.e ubuntu 13.10) is either deprecated or not yet supported. Feb 11 16:12:50 diamond hp-doctor: hp-doctor[4324]: error: Failed to locate hp-upgrade utility Feb 11 16:12:50 diamond hp-doctor: hp-doctor[4324]: warning: #033[01mubuntu-13.10 version is not supported. Using ubuntu-13.04 versions dependencies to verify and install...#033[0m Feb 11 16:12:50 diamond hp-doctor: hp-doctor[4324]: warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 13.10 version Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libdbus-1-dev' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libcups2' package is missing or 'cups' service is not running. Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'python-qt4-dbus' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libjpeg-dev' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'python-dev' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'gtk2-engines-pixbuf' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'python-qt4' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libcups2-dev' package is missing or 'cups' service is not running. Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'cups-bsd' package is missing or 'cups' service is not running. Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'cups-client' package is missing or 'cups' service is not running. Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libsane-dev' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libusb-1.0.0-dev' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libcupsimage2-dev' package is missing or 'cups' service is not running. Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libsnmp-dev' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'libtool' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'avahi-utils' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'gtk2-engines-pixbuf' package is missing/incompatible Feb 11 16:12:58 diamond hp-doctor: hp-doctor[4324]: error: 'xsane' package is missing/incompatible Feb 11 16:16:04 diamond whoopsie[1331]: online Feb 11 16:16:14 diamond hpcups[17854]: prnt/hpcups/HPCupsFilter.cpp 548: cupsRasterOpen failed, fd = 0 Feb 11 16:16:14 diamond hp[17855]: prnt/backend/hp.c 839: ERROR: null print job total=0 Feb 11 16:17:01 diamond CRON[17858]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Feb 11 16:17:04 diamond whoopsie[1331]: online Feb 11 16:17:05 diamond whoopsie[1331]: online Feb 11 16:27:30 diamond kernel: [17996.085262] type=1400 audit(1392157650.321:53): apparmor="DENIED" operation="file_lock" parent=1 profile="/usr/sbin/cupsd" name="/run/utmp" pid=2453 comm="cupsd" requested_mask="k" denied_mask="k" fsuid=0 ouid=0 Feb 11 16:27:52 diamond hp-doctor: hp-doctor[17909]: error: This distro (i.e ubuntu 13.10) is either deprecated or not yet supported. Feb 11 16:27:57 diamond hp-doctor: hp-doctor[17909]: error: Failed to locate hp-upgrade utility Feb 11 16:27:57 diamond hp-doctor: hp-doctor[17909]: warning: #033[01mubuntu-13.10 version is not supported. Using ubuntu-13.04 versions dependencies to verify and install...#033[0m Feb 11 16:27:57 diamond hp-doctor: hp-doctor[17909]: warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 13.10 version Feb 11 16:28:24 diamond hp-doctor: hp-doctor[17909]: error: Password incorrect. 2 attempt(s) left. Feb 11 16:28:26 diamond hp-doctor: hp-doctor[17909]: error: User exit Feb 11 16:28:47 diamond dbus[850]: [system] Activating service name='org.freedesktop.systemd1' (using servicehelper) Feb 11 16:28:47 diamond dbus[850]: [system] Successfully activated service 'org.freedesktop.systemd1' Feb 11 16:30:05 diamond kernel: imklog 5.8.11, log source = /proc/kmsg started. Feb 11 16:30:05 diamond rsyslogd: [origin software="rsyslogd" swVersion="5.8.11" x-pid="858" x-info="http://www.rsyslog.com";] start Feb 11 16:30:05 diamond rsyslogd: rsyslogd's groupid changed to 103 Feb 11 16:30:05 diamond rsyslogd: rsyslogd's userid changed to 101 Feb 11 16:30:05 diamond rsyslogd-2039: Could not open output pipe '/dev/xconsole' [try http://www.rsyslog.com/e/2039 ] Feb 11 16:30:05 diamond kernel: [ 0.000000] Initializing cgroup subsys cpuset Feb 11 16:30:05 diamond kernel: [ 0.000000] Initializing cgroup subsys cpu Feb 11 16:30:05 diamond kernel: [ 0.000000] Initializing cgroup subsys cpuacct Feb 11 16:30:05 diamond kernel: [ 0.000000] Linux version 3.11.0-15-generic (buildd@roseapple) (gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu8) ) #25-Ubuntu SMP Thu Jan 30 17:22:01 UTC 2014 (Ubuntu 3.11.0-15.25-generic 3.11.10) Feb 11 16:30:05 diamond kernel: [ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=eab41cf1-0eaa-40a2-9ff6-b985cd16cb6f ro quiet splash vt.handoff=7 ... Feb 11 16:31:02 diamond kernel: [ 74.662010] type=1400 audit(1392157862.913:47): apparmor="DENIED" operation="file_lock" parent=1 profile="/usr/sbin/cupsd" name="/run/utmp" pid=1038 comm="cupsd" requested_mask="k" denied_mask="k" fsuid=0 ouid=0 I can view CUPS status info at localhost:631 in Firefox, but cannot log in to change anything. This is what I see there: Description: HP Officejet Pro 8500 A909a Location: Driver: HP Officejet Pro 8500 a909a, hpcups 3.13.9 (color, 2-sided printing) Connection: hp:/net/Officejet_Pro_8500_A909a?ip=192.168.1.39 Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=two-sided-long-edge Jobs Search in HP-Officejet-Pro-8500-A909a: Showing 2 of 2 active jobs. ▼ ID ▼ Name User Size Pages State Control HP-Officejet-Pro-8500-A909a-3 Unknown Withheld 77k Unknown stopped "Filter failed" HP-Officejet-Pro-8500-A909a-4 Unknown Withheld 77k Unknown stopped "Filter failed" /var/log/cups/error_log: ... W [11/Feb/2014:15:47:07 -0600] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files E [11/Feb/2014:16:05:10 -0600] [Job 3] Job stopped due to filter errors; please consult the error_log file for details. D [11/Feb/2014:16:05:10 -0600] [Job 3] The following messages were recorded from 16:05:10 to 16:05:10 D [11/Feb/2014:16:05:10 -0600] ... D [11/Feb/2014:16:05:10 -0600] D [11/Feb/2014:16:05:10 -0600] [Job 3] End of messages D [11/Feb/2014:16:05:10 -0600] [Job 3] printer-state=3(idle) D [11/Feb/2014:16:05:10 -0600] [Job 3] printer-state-message="Filter failed" D [11/Feb/2014:16:05:10 -0600] [Job 3] printer-state-reasons=none E [11/Feb/2014:16:07:41 -0600] [Client 15] pam_authenticate() returned 7 (Authen tication failure) E [11/Feb/2014:16:07:53 -0600] [Client 15] pam_authenticate() returned 7 (Authen tication failure) E [11/Feb/2014:16:08:00 -0600] [Client 15] pam_authenticate() returned 7 (Authen tication failure) E [11/Feb/2014:16:10:11 -0600] [Job 3] Stopping unresponsive job. E [11/Feb/2014:16:16:14 -0600] [Job 4] Job stopped due to filter errors; please consult the error_log file for details. D [11/Feb/2014:16:16:14 -0600] [Job 4] The following messages were recorded from 16:16:14 to 16:16:14 D [11/Feb/2014:16:16:14 -0600] ... D [11/Feb/2014:16:16:14 -0600] D [11/Feb/2014:16:16:14 -0600] [Job 4] End of messages D [11/Feb/2014:16:16:14 -0600] [Job 4] printer-state=3(idle) D [11/Feb/2014:16:16:14 -0600] [Job 4] printer-state-message="Filter failed" D [11/Feb/2014:16:16:14 -0600] [Job 4] printer-state-reasons=none E [11/Feb/2014:16:21:15 -0600] [Job 4] Stopping unresponsive job. E [11/Feb/2014:16:27:31 -0600] [Client 15] pam_authenticate() returned 7 (Authentication failure) W [11/Feb/2014:16:30:06 -0600] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files W [11/Feb/2014:16:30:06 -0600] CreateProfile failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files W [11/Feb/2014:16:30:06 -0600] CreateDevice failed: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files E [11/Feb/2014:16:31:04 -0600] [Client 8] pam_authenticate() returned 7 (Authentication failure) -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1251973 Title: Printing denied since upgrade Status in “apparmor” package in Ubuntu: Expired Status in “cups” package in Ubuntu: Expired Bug description: Ubuntu 13.10 amd64, Patchlevel today DISTRIB_ID=Ubuntu DISTRIB_RELEASE=13.10 DISTRIB_CODENAME=saucy DISTRIB_DESCRIPTION="Ubuntu 13.10" Since upgrade from 13.04 to 13.10 this system can't print anything. By searching i found this in dmesg [ 3098.185896] type=1400 audit(1384676379.061:70): apparmor="DENIED" operation="open" parent=2878 profile="/usr/sbin/cupsd" name="/home/.ecryptfs/eric/.ecryptfs/wrapped-passphrase" pid=3347 comm="cupsd" requested_mask="r" denied_mask="r" fsuid=1000 ouid=1000 It does not matter what and which driver in cups is used, the printing is denied and no printout file appears. No spoolfile for the driver appears, but a new DENIED comes up. From the cups side everything is fine, but is is blocked from apparmor in some way. localhost - - [17/Nov/2013:09:43:55 +0100] "POST /printers/HL4150CDN HTTP/1.1" 200 871814 Print-Job successful-ok localhost - - [17/Nov/2013:09:45:31 +0100] "POST /printers/PDF HTTP/1.1" 200 871685 Print-Job successful-ok ProblemType: Bug DistroRelease: Ubuntu 13.10 Package: apparmor 2.8.0-0ubuntu31 ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6 Uname: Linux 3.11.0-13-generic x86_64 ApportVersion: 2.12.5-0ubuntu2.1 Architecture: amd64 Date: Sun Nov 17 09:35:42 2013 EcryptfsInUse: Yes InstallationDate: Installed on 2013-05-18 (182 days ago) InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1) MarkForUpload: True ProcKernelCmdline: BOOT_IMAGE=/@/boot/vmlinuz-3.11.0-13-generic root=UUID=0bfe05f6-2c8a-45f9-ac88-5f432f139de8 ro rootflags=subvol=@ quiet splash elevator=deadline vt.handoff=7 SourcePackage: apparmor Syslog: UpgradeStatus: Upgraded to saucy on 2013-10-18 (29 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/apparmor/+bug/1251973/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
