Can you follow the instructions of the sections "CUPS error_log", "Capturing print job data", and "USB printer does not print or prints garbage" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Please attach the requested files one by one, do not compress them and do not pack them together.
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1247695 Title: Canon printer not user withheld Status in “cups” package in Ubuntu: Incomplete Bug description: Added new Canon mg3150 Linux mint recognises it but am unable to print, lets me do Test pages, says printing complete but not actually printing work bob@boblinux ~ $ lsmod | grep usb snd_usb_audio 100880 1 snd_usbmidi_lib 24558 1 snd_usb_audio snd_hwdep 13276 2 snd_usb_audio,snd_hda_codec snd_pcm 80468 3 snd_usb_audio,snd_hda_intel,snd_hda_codec snd_rawmidi 25241 2 snd_usbmidi_lib,snd_seq_midi snd 55902 17 snd_usb_audio,snd_usbmidi_lib,snd_hda_codec_via,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device usbhid 41905 0 hid 77367 1 usbhid bob@boblinux ~ $ tail -f /var/log/syslog Nov 4 00:00:16 boblinux udev-configure-printer: Queue ipp://localhost:631/printers/Canon-MG3100-series has matching device URI Nov 4 00:00:16 boblinux udev-configure-printer: Disabled printer ipp://localhost:631/printers/Canon-MG3100-series as the corresponding device was unplugged or turned off Nov 4 00:00:16 boblinux udev-configure-printer: URI of print queue: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:16 boblinux udev-configure-printer: URI of detected printer: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:16 boblinux udev-configure-printer: Queue ipp://localhost:631/printers/Canon_MG3100_series has matching device URI Nov 4 00:00:16 boblinux udev-configure-printer: Disabled printer ipp://localhost:631/printers/Canon_MG3100_series as the corresponding device was unplugged or turned off Nov 4 00:00:16 boblinux udev-configure-printer: URI of print queue: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:16 boblinux udev-configure-printer: URI of detected printer: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:16 boblinux udev-configure-printer: Queue ipp://localhost:631/printers/MG3100-series has matching device URI Nov 4 00:00:16 boblinux udev-configure-printer: Disabled printer ipp://localhost:631/printers/MG3100-series as the corresponding device was unplugged or turned off Nov 4 00:00:48 boblinux kernel: [ 4394.400170] usb 1-3.4.3: new high speed USB device number 7 using ehci_hcd Nov 4 00:00:48 boblinux mtp-probe: checking bus 1, device 7: "/sys/devices/pci0000:00/0000:00:13.5/usb1/1-3/1-3.4/1-3.4.3" Nov 4 00:00:48 boblinux mtp-probe: bus: 1, device: 7 was not an MTP device Nov 4 00:00:48 boblinux udev-configure-printer: add /devices/pci0000:00/0000:00:13.5/usb1/1-3/1-3.4/1-3.4.3/1-3.4.3:1.1 Nov 4 00:00:48 boblinux udev-configure-printer: device devpath is /devices/pci0000:00/0000:00:13.5/usb1/1-3/1-3.4/1-3.4.3 Nov 4 00:00:48 boblinux udev-configure-printer: Device vendor/product is 04A9:1752 Nov 4 00:00:48 boblinux udev-configure-printer: MFG:Canon MDL:MG3100 series SERN:- serial:34CE5E Nov 4 00:00:49 boblinux kernel: [ 4396.013464] usb 1-3.4.3: usbfs: process 21172 (usb) did not claim interface 0 before use Nov 4 00:00:49 boblinux hp[21169]: io/hpmud/pp.c 627: unable to read device-id ret=-1 Nov 4 00:00:49 boblinux python: io/hpmud/pp.c 627: unable to read device-id ret=-1 Nov 4 00:00:49 boblinux udev-configure-printer: URI contains USB serial number Nov 4 00:00:49 boblinux udev-configure-printer: URI match: usb://Canon/MG3100%20series?serial=34CE5E&interface=1 Nov 4 00:00:49 boblinux udev-configure-printer: URI of print queue: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:49 boblinux udev-configure-printer: URI of detected printer: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:49 boblinux udev-configure-printer: Queue ipp://localhost:631/printers/Canon-MG3100-series has matching device URI Nov 4 00:00:49 boblinux udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/Canon-MG3100-series Nov 4 00:00:49 boblinux udev-configure-printer: URI of print queue: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:49 boblinux udev-configure-printer: URI of detected printer: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:49 boblinux udev-configure-printer: Queue ipp://localhost:631/printers/Canon_MG3100_series has matching device URI Nov 4 00:00:49 boblinux udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/Canon_MG3100_series Nov 4 00:00:49 boblinux udev-configure-printer: URI of print queue: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:49 boblinux udev-configure-printer: URI of detected printer: usb://Canon/MG3100%20series?serial=34CE5E&interface=1, normalized: canon mg3100 series serial 34ce5e interface 1 Nov 4 00:00:49 boblinux udev-configure-printer: Queue ipp://localhost:631/printers/MG3100-series has matching device URI Nov 4 00:00:49 boblinux udev-configure-printer: Re-enabled printer ipp://localhost:631/printers/MG3100-series ^C bob@boblinux ~ $ lsusb Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 002: ID 0409:005a NEC Corp. HighSpeed Hub Bus 001 Device 003: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth Bus 001 Device 004: ID 0409:005a NEC Corp. HighSpeed Hub Bus 001 Device 005: ID 18ec:3299 Arkmicro Technologies Inc. Bus 001 Device 007: ID 04a9:1752 Canon, Inc. bob@boblinux ~ $ ls -l /dev/usb/lp* /dev/bus/usb/*/* ls: cannot access /dev/usb/lp*: No such file or directory crw-rw-r-- 1 root root 189, 0 2013-11-03 22:47 /dev/bus/usb/001/001 crw-rw-r-- 1 root root 189, 1 2013-11-03 22:47 /dev/bus/usb/001/002 crw-rw-r-- 1 root root 189, 2 2013-11-03 22:47 /dev/bus/usb/001/003 crw-rw-r-- 1 root root 189, 3 2013-11-03 22:47 /dev/bus/usb/001/004 crw-rw-r-- 1 root root 189, 4 2013-11-03 22:47 /dev/bus/usb/001/005 crw-rw-r-- 1 root lp 189, 6 2013-11-04 00:00 /dev/bus/usb/001/007 crw-rw-r-- 1 root root 189, 128 2013-11-03 22:47 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 256 2013-11-03 22:47 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 384 2013-11-03 22:47 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 512 2013-11-03 22:47 /dev/bus/usb/005/001 crw-rw-r-- 1 root root 189, 640 2013-11-03 22:47 /dev/bus/usb/006/001 bob@boblinux ~ $ sudo usb_printerid /dev/usb/lp0 Error: No such file or directory: can't open '/dev/usb/lp0' bob@boblinux ~ $ sudo usb_printerid /dev/usb/lp1 Error: No such file or directory: can't open '/dev/usb/lp1' bob@boblinux ~ $ lpinfo -v file cups-pdf:/ network smb network http network ipp network socket network beh serial serial:/dev/ttyS0?baud=115200 network lpd direct parallel:/dev/lp0 direct usb://Canon/MG3100%20series?serial=34CE5E&interface=1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1247695/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
