Hi Alberto, Can you try installing latest hplip 3.14.6 ? Please download the file hplip-3.14.6.run from http://hplipopensource.com/hplip- web/gethplip.html. To install it run command "sh hplip-3.14.6.run" in terminal.
Next, run command "hp-setup -r" in terminal to delete the existing print queue for HP Deskjet 916c. After that run command "hp-setup" to configure the new print queue for this device and try to print on photo paper. Let us know if the issue is still reproducible. Thanks & Regards, Goutam -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1333206 Title: Unable to print in photo paper using HP Deskjet 916c Status in HP Linux Imaging and Printing: New Status in “hplip” package in Ubuntu: New Bug description: **************** HOW TO REPRODUCE **************** - Using HP Deskjet 916c, try to print a document setting media type as photo paper. ****************** EXPECTED BEHAVIOUR ****************** - The document to be printed. ************** REAL BEHAVIOUR ************** - A white page is printed. ************** TECHNICAL INFO ************** ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: hplip 3.14.3-0ubuntu3 ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2 Uname: Linux 3.13.0-29-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.2 Architecture: amd64 CupsErrorLog: W [23/Jun/2014:12:59:16 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-Gray..' already exists W [23/Jun/2014:12:59:16 +0200] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'DESKJET-916C-RGB..' already exists CurrentDesktop: Unity Date: Mon Jun 23 13:15:56 2014 InstallationDate: Installed on 2013-05-21 (397 days ago) InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424) Lpstat: device for Deskjet-916c: hp:/usb/DeskJet_916C?serial=HU22N1N0K13U MachineType: MEDIONPC MS-7358 Papersize: a4 PpdFiles: Deskjet-916c: HP Deskjet 916c, hpcups 3.14.3 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=7c16b6a8-52d3-4e20-94c4-933af64fd891 ro quiet splash vt.handoff=7 SourcePackage: hplip UpgradeStatus: Upgraded to trusty on 2014-04-14 (69 days ago) dmi.bios.date: 02/18/2008 dmi.bios.vendor: Phoenix Technologies, LTD dmi.bios.version: 6.00 PG dmi.board.name: MS-7358 dmi.board.vendor: MICRO-STAR INTERNATIONAL CO., LTD dmi.board.version: Fab D dmi.chassis.type: 3 dmi.chassis.vendor: OEM dmi.chassis.version: OEM dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd02/18/2008:svnMEDIONPC:pnMS-7358:pvrOEM:rvnMICRO-STARINTERNATIONALCO.,LTD:rnMS-7358:rvrFabD:cvnOEM:ct3:cvrOEM: dmi.product.name: MS-7358 dmi.product.version: OEM dmi.sys.vendor: MEDIONPC To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1333206/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
