Issue still present using Ubuntu 14.04. While this may be related to a "wrong" behaviour from the server side it works flawlessly using pidgin.
Related launchpad bug: https://bugs.launchpad.net/ubuntu/+source /telepathy-gabble/+bug/874283 -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to telepathy-gabble in Ubuntu. https://bugs.launchpad.net/bugs/874283 Title: Empathy IM Client does not connect to Zimbra via XMPP Status in Jabber/XMPP connection manager: Incomplete Status in “telepathy-gabble” package in Ubuntu: Triaged Bug description: This is the error from the debug log: on_connection_ready: got error: WOCKY_CONNECTOR_ERROR_TLS_SESSION_FAILED (#7): SSL handshake error: -12: GNUTLS_E_FATAL_ALERT_RECEIVED ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0-0ubuntu1 ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4 Uname: Linux 3.0.0-12-generic x86_64 ApportVersion: 1.23-0ubuntu3 Architecture: amd64 Date: Fri Oct 14 16:31:45 2011 ExecutablePath: /usr/bin/empathy InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007) ProcEnviron: LANGUAGE=en_GB:cs_CZ:cs:en PATH=(custom, no user) LANG=en_US.utf8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: Upgraded to oneiric on 2011-10-14 (0 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/telepathy-gabble/+bug/874283/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp