dino99, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal: ubuntu-bug cups
For more on this, please see the official Ubuntu documentation: Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette When opening up the new report, please feel free to subscribe me to it. As well, please do not announce in this report you created a new bug report. Thank you for your understanding. ** Tags removed: utopic vivid -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/241781 Title: hp photosmart 7450 communication problems. Status in HP Linux Imaging and Printing: New Status in hplip package in Ubuntu: Incomplete Bug description: My HP photosmart 7450 printer has been showing some communication problems since using Hardy. Prior to this, I've been running Debian stable on exactly the same hardware without any printer problems. The symptoms are: printer is detected as photosmart 7400 & appears to install correctly. I can sometimes initially print one or two pages, then it locks up completely, I get a pop-up notice on the top panel about printer supplies low (although it isn't). At this point, the printer firmware appears to have hung - it doesn't respond to front-panel button presses & the only way to get it to respond is to pull the power supply for a few seconds. On reconnecting, it sometimes prints, sometimes doesn't. I've tried uninstalling the hplip package and installing the latest version (2.8.5) from the hp website. It didn't make any difference, the symptoms are unchanged. It looks like there's another user with the same problem: http://ubuntuforums.org/showthread.php?t=809469&highlight=photosmart+7450 Following the advice from the debugging printer problems page: mike@badger:~$ lsmod |grep usb usb_storage 73664 0 libusual 19108 1 usb_storage usblp 15872 0 usbhid 31872 0 hid 38784 1 usbhid usbcore 146028 8 usb_storage,libusual,usblp,usbhid,ehci_hcd,uhci_hcd scsi_mod 151436 5 usb_storage,sg,sr_mod,sd_mod,libata mike@badger:~$ tail -f /var/log/messages Jun 20 20:24:37 badger kernel: [ 476.217222] scsi 2:0:0:0: [sdb] Sense not available. Jun 20 20:24:37 badger kernel: [ 476.217230] scsi 2:0:0:0: [sdb] Write Protect is off Jun 20 20:24:37 badger kernel: [ 476.324885] usb 4-1: new full speed USB device using uhci_hcd and address 3 Jun 20 20:24:38 badger kernel: [ 476.888758] usb 4-1: new full speed USB device using uhci_hcd and address 4 Jun 20 20:24:39 badger kernel: [ 477.456648] usb 4-1: new full speed USB device using uhci_hcd and address 5 Jun 20 20:24:39 badger kernel: [ 477.976533] usb 4-1: new full speed USB device using uhci_hcd and address 6 Jun 20 20:37:20 badger -- MARK -- Jun 20 20:57:20 badger -- MARK -- Jun 20 21:17:20 badger -- MARK -- Jun 20 21:37:20 badger -- MARK -- Jun 20 21:41:19 badger kernel: [ 5077.147105] usb 4-1: new full speed USB device using uhci_hcd and address 7 Jun 20 21:41:19 badger kernel: [ 5077.341241] usb 4-1: configuration #1 chosen from 1 choice Jun 20 21:41:19 badger kernel: [ 5077.349158] usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x03F0 pid 0xB802 Jun 20 21:41:19 badger kernel: [ 5077.363071] scsi3 : SCSI emulation for USB Mass Storage devices Jun 20 21:41:24 badger kernel: [ 5082.381468] scsi 3:0:0:0: Direct-Access HP Photosmart 7400 1.00 PQ: 0 ANSI: 2 Jun 20 21:41:24 badger kernel: [ 5082.398537] sd 3:0:0:0: [sdb] Attached SCSI removable disk Jun 20 21:41:24 badger kernel: [ 5082.398592] sd 3:0:0:0: Attached scsi generic sg3 type 0 Jun 20 21:57:20 badger -- MARK -- Jun 20 22:17:20 badger -- MARK -- Jun 20 22:37:20 badger -- MARK -- mike@badger:~$ lpinfo -v network socket network beh direct hpfax direct hal:///org/freedesktop/Hal/devices/usb_device_3f0_b802_CN4B82V0WBUJ_if0_printer_CN4B82V0WBUJ direct usb://HP/Photosmart%207400%20series?serial=CN4B82V0WBUJ direct hp:/usb/Photosmart_7400_series?serial=CN4B82V0WBUJ network http network ipp network lpd direct parallel:/dev/lp0 file cups-pdf:/ direct scsi network smb mike@badger:~$ To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/241781/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
