I just confirmed that this bug was caused by the homedir being a symlink which is not handled correctly by apparmor.
Disabling apparmor for telepathy as explained above works, but a better solution is to add the real path of the home directories to the line starting with @{HOME} in /etc/apparmor.d/tunables/home, e.g. if your real home directories reside in /exports/home/ change @{HOME}=@{HOMEDIRS}/*/ /root/ to @{HOME}=@{HOMEDIRS}/*/ /root/ /exports/home/*/ Hopefully this helps other people with the same problem. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/864764 Title: empath forgets accounts 11.10 Status in “empathy” package in Ubuntu: Confirmed Bug description: After a logout, all account information inside empathy is lost. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/864764/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp