Tonight I got to print something - printer shows job started and then completed however nothing happens. I turned off and the on printer, tried again, nothing. Changed USB cable port on hub, nothing. Ran sudo lsusb, printer is seen, ran hp-setup printer not seen. Ran hp-doctor, printer not seen. All output is below. This is becoming absurd!!
chris@localhost:~$ sudo lsusb [sudo] password for chris: Bus 002 Device 021: ID 1949:0012 Lab126, Inc. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 008: ID 1058:0830 Western Digital Technologies, Inc. Bus 001 Device 012: ID 03f0:2b17 Hewlett-Packard LaserJet 1020 Bus 001 Device 005: ID 0bc2:2120 Seagate RSS LLC Bus 001 Device 004: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 003: ID 1241:1166 Belkin MI-2150 Trust Mouse Bus 003 Device 002: ID 046d:c31c Logitech, Inc. Keyboard K120 for Business Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub chris@localhost:~$ hp-setup HP Linux Imaging and Printing System (ver. 3.15.6) Printer/Fax Setup Utility ver. 9.0 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Searching... (bus=usb, search=(None), desc=0) error: No devices found on bus: usb Done. chris@localhost:~$ hp-doctor HP Linux Imaging and Printing System (ver. 3.15.6) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Checking for Deprecated items.... No Deprecated items are found Checking for HPLIP updates.... Latest version of HPLIP is already installed. Checking for Dependencies.... --------------- | SYSTEM INFO | --------------- Kernel: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux Host: localhost Proc: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux Distribution: ubuntu 14.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.15.6 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.15.6 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.15.6 html=/usr/share/doc/hplip-3.15.6 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.15.6 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.15.6 Current contents of '~/.hplip/hplip.conf' file: [installation] date_time = 07/09/2015 19:47:47 version = 3.15.6 [upgrade] notify_upgrade = true last_upgraded_time = 1435354374 pending_upgrade_time = 0 latest_available_version = 3.15.6 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> -------------------------- | External Dependencies | -------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running' policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - network network -wget OPTIONAL - 1.15 OK - avahi-utils avahi-utils OPTIONAL - 0.6.31 OK - dbus DBus - Message bus system REQUIRED - 1.6.18 OK - ------------------------- | General Dependencies | ------------------------- libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK - sane SANE - Scanning library REQUIRED - 1.0.23 OK - --------------- | COMPILEDEP | --------------- libtool libtool - Library building support services REQUIRED - 2.4.2 OK - gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK - ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.15.6 OK - hpmudext IO-Extension REQUIRED - 3.15.6 OK - ----------------------- | Scan Configuration | ----------------------- scanext Scan-SANE-Extension REQUIRED - 3.15.6 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.15.6 OK 'hpaio found in /etc/sane.d/dll.conf' ----------------------- | Other Dependencies | ----------------------- ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ No Scanner found. -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP-LaserJet-1020 ---------------- Type: Printer Device URI: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC PPD: /etc/cups/ppd/HP-LaserJet-1020.ppd PPD Description: HP LaserJet 1020 Foomatic/foo2zjs-z1 (recommended) Printer status: printer HP-LaserJet-1020 is idle. enabled since Thu 09 Jul 2015 07:45:50 PM CDT Required plug-in status: Installed error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=JL1F0DC error: Device not found error: Communication status: Failed HP_LaserJet_1020 ---------------- Type: Printer Device URI: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC PPD: /etc/cups/ppd/HP_LaserJet_1020.ppd PPD Description: HP LaserJet 1020, hpcups 3.15.6, requires proprietary plugin Printer status: printer HP_LaserJet_1020 is idle. enabled since Thu 09 Jul 2015 07:44:2Rendering completed Required plug-in status: Installed error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=JL1F0DC error: Device not found error: Communication status: Failed -------------- | PERMISSION | -------------- Checking Permissions.... Permissions are correct. Checking for Configured Queues.... warning: 2 queues of same device HP-LaserJet-1020 is configured. Remove unwanted queues. error: PPD file for 'HP-LaserJet-1020' is not correct. Need to choose correct PPD file. Do you want to remove and re-configure? (y=yes*, n=no, q=quit) ? y ' HP-LaserJet-1020' removed successfully. Re-configuring this printer by hp-setup... HP Linux Imaging and Printing System (ver. 3.15.6) Printer/Fax Setup Utility ver. 9.0 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. (Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.) -------------------------------- | SELECT CONNECTION (I/O) TYPE | -------------------------------- Num Connection Description Type -------- ---------- ---------------------------------------------------------- 0* usb Universal Serial Bus (USB) 1 net Network/Ethernet/Wireless (direct connection or JetDirect) Enter number 0...1 for connection type (q=quit, enter=usb*) ? Using connection type: usb error: No device selected/specified or that supports this functionality. Checking for HP Properitery Plugin's.... Plugin's already installed Checking for Printer Status.... error: 'HP-LaserJet-1020' Printer is either Powered-OFF or Failed to communicate. Turn On Printer and re-run hp-doctor error: 'HP_LaserJet_1020' Printer is either Powered-OFF or Failed to communicate. Turn On Printer and re-run hp-doctor Diagnose completed... More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html chris@localhost:~$ hp-doctor HP Linux Imaging and Printing System (ver. 3.15.6) Self Diagnse Utility and Healing Utility ver. 1.0 Copyright (c) 2001-15 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Checking for Deprecated items.... No Deprecated items are found Checking for HPLIP updates.... Latest version of HPLIP is already installed. Checking for Dependencies.... --------------- | SYSTEM INFO | --------------- Kernel: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux Host: localhost Proc: 4.0.0-997-generic #201503310205 SMP Tue Mar 31 02:07:04 UTC 2015 GNU/Linux Distribution: ubuntu 14.04 Bitness: 64 bit ----------------------- | HPLIP CONFIGURATION | ----------------------- HPLIP-Version: HPLIP 3.15.6 HPLIP-Home: /usr/share/hplip HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.15.6 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.15.6 html=/usr/share/doc/hplip-3.15.6 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin # Following values are determined at configure time and cannot be changed. [configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.15.6 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: [plugin] installed = 1 eula = 1 version = 3.15.6 Current contents of '~/.hplip/hplip.conf' file: [installation] date_time = 07/09/2015 19:50:54 version = 3.15.6 [upgrade] notify_upgrade = true last_upgraded_time = 1435354374 pending_upgrade_time = 0 latest_available_version = 3.15.6 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment> -------------------------- | External Dependencies | -------------------------- gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK - xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running' policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - network network -wget OPTIONAL - 1.15 OK - avahi-utils avahi-utils OPTIONAL - 0.6.31 OK - dbus DBus - Message bus system REQUIRED - 1.6.18 OK - ------------------------- | General Dependencies | ------------------------- libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK - python-xml Python XML libraries REQUIRED - 2.1.0 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK - sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK - sane SANE - Scanning library REQUIRED - 1.0.23 OK - --------------- | COMPILEDEP | --------------- libtool libtool - Library building support services REQUIRED - 2.4.2 OK - gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.4 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK - ---------------------- | Python Extentions | ---------------------- cupsext CUPS-Extension REQUIRED - 3.15.6 OK - hpmudext IO-Extension REQUIRED - 3.15.6 OK - ----------------------- | Scan Configuration | ----------------------- scanext Scan-SANE-Extension REQUIRED - 3.15.6 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.15.6 OK 'hpaio found in /etc/sane.d/dll.conf' ----------------------- | Other Dependencies | ----------------------- ------------------------------ | DISCOVERED SCANNER DEVICES | ------------------------------ No Scanner found. -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- HP_LaserJet_1020 ---------------- Type: Printer Device URI: hp:/usb/HP_LaserJet_1020?serial=JL1F0DC PPD: /etc/cups/ppd/HP_LaserJet_1020.ppd PPD Description: HP LaserJet 1020, hpcups 3.15.6, requires proprietary plugin Printer status: printer HP_LaserJet_1020 is idle. enabled since Thu 09 Jul 2015 07:44:2Rendering completed Required plug-in status: Installed error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1020?serial=JL1F0DC error: Device not found error: Communication status: Failed -------------- | PERMISSION | -------------- Checking Permissions.... Permissions are correct. Checking for Configured Queues.... Queue(s) configured correctly using HPLIP. Checking for HP Properitery Plugin's.... Plugin's already installed Checking for Printer Status.... error: 'HP_LaserJet_1020' Printer is either Powered-OFF or Failed to communicate. Turn On Printer and re-run hp-doctor Diagnose completed... More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html chris@localhost:~$ -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1469313 Title: After installing hplip 3.15.6 printer is sometimes not recognized after reboot Status in hplip package in Ubuntu: New Bug description: HPLIP was automatically updated on 11 June 2015. During the upgrade instructions were carefully followed however at the end the printer was not recognized. The upgrade was attempted again and it was then noted that it was required to turn off then on the printer for it be be recognized at the end of the install. Today, 26 June 2015 after a reboot caused by a video freeze the printer was not recognized (firmware was not downloaded during boot as usual) and running hp- setup shows printer not recognized even after turning the printer off then on several times and also unplugging and replugging it in to the usb port. I have not yet gone through these steps: => Run the command "hp-uninstall" to cleanly uninstall HPLIP. Remove plug-ins too when prompted. => Install the latest (or already downloaded 3.15.2 run file) => Remove all the existing queues by running the command "hp-setup -r" => Re-configure the queue by running the command "hp-setup". This step will also prompt for installing the plugin. Follow the prompts to install the plugins. => Try printing to the queue named HP_LaserJet_1020 After going through all the steps above the printer is again functional. Note: during the step to install the hp driver besides unplugging and replugging in the usb cable I have to additionally turn the printer off and on. Once this is done the driver installs correctly. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: hplip (not installed) Uname: Linux 4.0.0-997-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.11 Architecture: amd64 CurrentDesktop: GNOME Date: Fri Jun 26 15:12:48 2015 InstallationDate: Installed on 2014-10-24 (245 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: hplip UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1469313/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp