** Summary changed: - It is much too hard to file a bug report + --
** Description changed: - Usability issue: the process of filing a bug report is too hard. - - Steps to reproduce: - - Imagine your desktop application (e.g. gnucash) is misbehaving, and you - want to help Ubuntu. These are the steps for a first time bug report: - - (0) look through the application's menus, no hints there how to file a - bug - - (1) google how to report a bug, get told to create an account, click through 3 pages and lots of text - https://help.ubuntu.com/community/ReportingBugs - https://help.launchpad.net/YourAccount/NewAccount - https://login.launchpad.net/ - - (2) wait for verification email - - (3) re-type password four 4 times in total - - (4) get redirected to the ubuntu-bug utility, which opens up the gnome image viewer instead of doing anything useful - (go try it on a fresh install: https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=unity-ubuntu-bug-pkgname.png) - - (5) figure out that ubuntu-bug is a command line utility - - (6) figure out which command line command corresponds to your - application - - (7) figure out which package contains your desktop application: - $ which gnucash - $ grep -r /usr/bin/gnucash /var/lib/dpkg/info/ - - (8) run it: $ubuntu-bug gnucash - - (9) Wait an unexpectedly long time at a white screen while firefox is - figuring out openid - - (10) retype password, fifth time - - (11) Type in bug summary (rejoice, finally!) - - (12) Showing 30something (un)related bug reports probably cuts down on - duplicates to sort through. However, this also sends the message: your - experience gets invalidated and told that everybody else already knows - how to work despite the bug. So you have to muster some resolve to - disagree. - - (13) Scroll through a page of suggestions and click that you need a new - bug. (Regarding the wording: Well, actually, I don't need a bug, I'm - extending my goodwill to help you get rid of one.) - - (14) Type in the problem report in this very form here. - - Expected behavior: The desktop application should have a button to - report bugs somewhere in the About menu, and it should take at most 3 - clicks get it done. - - Observed behavior: Lots of time spent on the above procedure. Do you - have a way of knowing how many users give up? - - ProblemType: Bug - DistroRelease: Ubuntu 14.04 - Package: apport 2.14.1-0ubuntu3.6 - ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 - Uname: Linux 3.13.0-46-generic i686 - ApportVersion: 2.14.1-0ubuntu3.6 - Architecture: i386 - CrashReports: - 664:1000:116:0:2015-03-02 17:51:51.797172708 +0100:2015-03-02 17:51:51.797172708 +0100:/var/crash/_usr_bin_nautilus.1000.upload - 640:1000:116:6914022:2015-03-02 17:51:50.777172803 +0100:2015-03-02 17:51:51.777172803 +0100:/var/crash/_usr_bin_nautilus.1000.crash - 640:1000:116:1936343:2015-03-09 01:25:54.821650091 +0100:2015-03-09 09:57:12.954563948 +0100:/var/crash/_usr_bin_workrave.1000.crash - 600:109:116:0:2015-03-02 18:33:35.998493596 +0100:2015-02-25 20:56:00.564689172 +0100:/var/crash/_usr_bin_nautilus.1000.uploaded - CurrentDesktop: Unity - Date: Mon Mar 9 13:46:16 2015 - InstallationDate: Installed on 2014-08-08 (212 days ago) - InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140417) - PackageArchitecture: all - SourcePackage: apport - UpgradeStatus: No upgrade log present (probably fresh install) + --deleted-- ** Attachment removed: "ApportLog.txt" https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+attachment/4338793/+files/ApportLog.txt ** Attachment removed: "Dependencies.txt" https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+attachment/4338794/+files/Dependencies.txt ** Attachment removed: "ProcEnviron.txt" https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+attachment/4338795/+files/ProcEnviron.txt ** Changed in: apport (Ubuntu) Status: New => Fix Released -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to apport in Ubuntu. https://bugs.launchpad.net/bugs/1429852 Title: -- Status in apport package in Ubuntu: Fix Released Bug description: --deleted-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1429852/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
