Your problem is not a CUPS bug but a problem with the proprietary driver
from Brother. See these lines in error_log:
D [28/Sep/2016:16:08:11 +0100] [Job 50]
/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W: 103:
/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W:
/opt/brother/Printers/DCP1610W//cupswrapper/brcupsconfig4: not found
D [28/Sep/2016:16:08:11 +0100] [Job 50]
//opt/brother/Printers/DCP1610W//lpd/filter_DCP1610W: 60:
//opt/brother/Printers/DCP1610W//lpd/filter_DCP1610W:
/opt/brother/Printers/DCP1610W/lpd/rawtobr3: not found
D [28/Sep/2016:16:08:11 +0100] [Job 50] PID 9245
(/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W) exited with no errors.
First there is the
"/opt/brother/Printers/DCP1610W//cupswrapper/brcupsconfig4: not found".
Are you sure you installed both parts of Brother's driver? The LPD
driver and the CUPS wrapper? If not, install the missing package. If you
have everything correctly installed as described by Brother, this is a
bug in Brother's driver packages.
Another bug is that the filter
/usr/lib/cups/filter/brother_lpdwrapper_DCP1610W exits with a zero exit
status after having failed. This tell CUPS that the job succeeded and so
CUPS removes the job from the queue assuming that it got correctly
printed.
** Changed in: cups (Ubuntu)
Status: Incomplete => Invalid
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1620038
Title:
Printing job is "completed" but nothing gets printed
Status in cups package in Ubuntu:
Invalid
Bug description:
OS: Xubuntu 16.04.1
Printer Device: Brother DCP1610W
My printer is not working on my desktop. I've installed both drivers
under "printer" in the following link:
http://support.brother.com/g/b/downloadlist.aspx?c=as_ot&lang=en&prod=dcp1610w_eu_as&os=128
The scanner works perfectly fine. I should mention that I've it
working on my laptop with exactly the same drivers and OS. After
clicking on "Print", the job status is "completed" but nothing gets
printed. I can't print test pages.
Any idea what might be happening and I should I go about fixing this?
Here are the outputs of [CODE]tail -f /var/log/syslog [/CODE] before
and after plugging my printer:
[CODE]Aug 19 11:50:26 mypc kernel: [ 124.382330] usblp 3-10.3:1.0: usblp1:
USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
Aug 19 11:50:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for
inactivity (30s)
Aug 19 11:51:20 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for
inactivity (60s)
Aug 19 11:51:36 mypc kernel: [ 193.883546] usb 3-10.3: USB disconnect,
device number 5
Aug 19 11:51:36 mypc kernel: [ 193.883747] usblp1: removed
Aug 19 11:51:36 mypc udev-configure-printer[5268]: remove
/devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3
Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of detected printer:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:36 mypc udev-configure-printer[5268]: URI of print queue:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:36 mypc udev-configure-printer[5268]: Queue
ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI
Aug 19 11:51:36 mypc udev-configure-printer[5268]: Disabled printer
ipp://localhost/printers/Brother-DCP-1610W-series as the corresponding device
was unplugged or turned off
Aug 19 11:51:40 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:43 mypc kernel: [ 200.962335] usb 3-10.3: new high-speed USB
device number 6 using xhci_hcd
Aug 19 11:51:43 mypc kernel: [ 201.051201] usb 3-10.3: New USB device found,
idVendor=04f9, idProduct=035b
Aug 19 11:51:43 mypc kernel: [ 201.051204] usb 3-10.3: New USB device
strings: Mfr=0, Product=0, SerialNumber=3
Aug 19 11:51:43 mypc kernel: [ 201.051205] usb 3-10.3: SerialNumber:
E74230B5N526398
Aug 19 11:51:43 mypc kernel: [ 201.053024] usblp 3-10.3:1.0: usblp1: USB
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
Aug 19 11:51:43 mypc systemd[1]: Starting Automatic USB/Bluetooth printer
setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3)...
Aug 19 11:51:43 mypc udev-configure-printer[5285]: add
/devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3
Aug 19 11:51:43 mypc udev-configure-printer[5285]: device devpath is
/devices/pci0000:00/0000:00:14.0/usb3/3-10/3-10.3
Aug 19 11:51:43 mypc udev-configure-printer[5285]: MFG:Brother MDL:DCP-1610W
series SERN:- serial:E74230B5N526398
Aug 19 11:51:43 mypc kernel: [ 201.078847] audit_printk_skb: 63 callbacks
suppressed
Aug 19 11:51:43 mypc kernel: [ 201.078850] audit: type=1400
audit(1471603903.429:118): apparmor="DENIED" operation="open"
profile="/usr/sbin/ippusbxd" name="/etc/ld.so.preload" pid=5299 comm="ippusbxd"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:47 mypc colord-sane: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:48 mypc kernel: [ 206.136838] audit: type=1400
audit(1471603908.485:119): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309 comm="cups-exec"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.137116] audit: type=1400
audit(1471603908.485:120): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5309
comm="cups-deviced" requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.140017] audit: type=1400
audit(1471603908.489:121): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5311 comm="ipp"
requested_mask="r" denied_mask="r" fsuid=7 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.145184] audit: type=1400
audit(1471603908.493:122): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5314 comm="serial"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.148449] audit: type=1400
audit(1471603908.497:123): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5316 comm="ipps"
requested_mask="r" denied_mask="r" fsuid=7 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.150067] audit: type=1400
audit(1471603908.497:124): apparmor="DENIED" operation="open"
profile="/usr/sbin/cupsd" name="/etc/ld.so.preload" pid=5320 comm="usb"
requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Aug 19 11:51:48 mypc kernel: [ 206.156124] usblp1: removed
Aug 19 11:51:48 mypc kernel: [ 206.163011] usblp 3-10.3:1.0: usblp1: USB
Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04F9 pid 0x035B
Aug 19 11:51:48 mypc hp[5313]: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:48 mypc python3: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI contains USB serial
number
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI match:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of detected printer:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:48 mypc udev-configure-printer[5285]: URI of print queue:
usb://Brother/DCP-1610W%20series?serial=E74230B5N526398, normalized: brother
dcp 1610w series serial e74230b5n526398
Aug 19 11:51:48 mypc udev-configure-printer[5285]: Queue
ipp://localhost/printers/Brother-DCP-1610W-series has matching device URI
Aug 19 11:51:48 mypc udev-configure-printer[5285]: Re-enabled printer
ipp://localhost/printers/Brother-DCP-1610W-series
Aug 19 11:51:48 mypc systemd[1]: Started Automatic USB/Bluetooth printer
setup (-devices-pci0000:00-0000:00:14.0-usb3-3\x2d10-3\x2d10.3).
Aug 19 11:51:50 mypc org.freedesktop.PackageKit[3064]: DEBUG:Checking for
inactivity (90s)
^C[/CODE]
--------------------------------
Doing `sudo cat /etc/cups/printers.conf` while the printer is turned OFF
gives me the following:
[CODE]# Printer configuration file for CUPS v2.1.3
# Written by cupsd
# DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
<DefaultPrinter Brother-DCP-1610W-series>
UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d
Info Brother DCP-1610W series
Location mypc
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Stopped
StateMessage Unplugged or turned off
StateTime 1471611395
ConfigTime 1471603824
Reason paused
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</DefaultPrinter>
<Printer DCP1610W>
UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755
Info DCP1610W
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Stopped
StateMessage Unplugged or turned off
StateTime 1471611395
ConfigTime 1471606686
Reason paused
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>[/CODE]
With the printer ON, I get:
[CODE]# Printer configuration file for CUPS v2.1.3
# Written by cupsd
# DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
<DefaultPrinter Brother-DCP-1610W-series>
UUID urn:uuid:3f49b902-e331-31f5-558a-cf8be931977d
Info Brother DCP-1610W series
Location mypc
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Idle
StateTime 1471702911
ConfigTime 1471603824
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</DefaultPrinter>
<Printer DCP1610W>
UUID urn:uuid:b62f3751-a91c-39b0-59ee-2fb82efd5755
Info DCP1610W
MakeModel Brother DCP-1610W for CUPS
DeviceURI usb://Brother/DCP-1610W%20series?serial=E74230B5N526398
State Idle
StateTime 1471702911
ConfigTime 1471606686
Type 8392708
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</Printer>[/CODE]
I've also tried to print via wireless, but the same thing happens, job
status is "completed" but nothing gets printed.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1620038/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
