Public bug reported: report 1 no audio on audio jack 2 in trying to fix after testing sound with the audio test Right and Left i changed the stereo to 5-1 surround option available in the test windows 3 this caused to remove from the audio setting windows all output devices ( now is empty) Audio stopped working completely and the volume in the top bar had the x and I cannot activate. is gray
4 I just update the system with regular updates and the sound now work on the browser but the volume still have an x and is greyed but the Audio is active!! I can hear sound on video on youtube and and play music but I cannot adjust volume. 5 try to activate pavucontrol but get message " establishing connection with pulseaudio please wait " but no responce system information: Linux jaki-XPS-13-9350 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux suppose to be one of the certified laptop Regarding the jack still do not work and when inserted the jack the audio from internal speaker stop but there is no output. Dell changed the motherboard but the problem persisted, tried windows 10 on a live usb memory and sound worked out of the jack. willing to let someone to log on the system and check remotely jaki@jaki-XPS-13-9350:~$ xprop WM_CLASS WM_CLASS(STRING) = "unity-control-center", "Unity-control-center" unity-control-center: Installato: 15.04.0+16.04.20160705-0ubuntu1 Candidato: 15.04.0+16.04.20160705-0ubuntu1 Tabella versione: *** 15.04.0+16.04.20160705-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages 100 /var/lib/dpkg/status 15.04.0+16.04.20160413-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages jaki@jaki-XPS-13-9350:~$ ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.4 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: Unity Date: Fri Dec 16 13:29:44 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (174 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: pulseaudio Symptom: audio UpgradeStatus: Upgraded to xenial on 2016-09-07 (99 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. ** Affects: pulseaudio (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug xenial -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1650536 Title: wrong behaviour of interface - audio specific Status in pulseaudio package in Ubuntu: New Bug description: report 1 no audio on audio jack 2 in trying to fix after testing sound with the audio test Right and Left i changed the stereo to 5-1 surround option available in the test windows 3 this caused to remove from the audio setting windows all output devices ( now is empty) Audio stopped working completely and the volume in the top bar had the x and I cannot activate. is gray 4 I just update the system with regular updates and the sound now work on the browser but the volume still have an x and is greyed but the Audio is active!! I can hear sound on video on youtube and and play music but I cannot adjust volume. 5 try to activate pavucontrol but get message " establishing connection with pulseaudio please wait " but no responce system information: Linux jaki-XPS-13-9350 4.4.0-53-generic #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux suppose to be one of the certified laptop Regarding the jack still do not work and when inserted the jack the audio from internal speaker stop but there is no output. Dell changed the motherboard but the problem persisted, tried windows 10 on a live usb memory and sound worked out of the jack. willing to let someone to log on the system and check remotely jaki@jaki-XPS-13-9350:~$ xprop WM_CLASS WM_CLASS(STRING) = "unity-control-center", "Unity-control-center" unity-control-center: Installato: 15.04.0+16.04.20160705-0ubuntu1 Candidato: 15.04.0+16.04.20160705-0ubuntu1 Tabella versione: *** 15.04.0+16.04.20160705-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages 100 /var/lib/dpkg/status 15.04.0+16.04.20160413-0ubuntu1 500 500 http://archive.ubuntu.com/ubuntu xenial/main amd64 Packages jaki@jaki-XPS-13-9350:~$ ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: pulseaudio 1:8.0-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-53.74-generic 4.4.30 Uname: Linux 4.4.0-53-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.4 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CurrentDesktop: Unity Date: Fri Dec 16 13:29:44 2016 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-trusty-amd64-osp1-20150720-0 InstallationDate: Installed on 2016-06-25 (174 days ago) InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: pulseaudio Symptom: audio UpgradeStatus: Upgraded to xenial on 2016-09-07 (99 days ago) dmi.bios.date: 06/14/2016 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.4.4 dmi.board.name: 0H67KH dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0H67KH:rvrA03:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9350 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1650536/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp