*** This bug is a duplicate of bug 887349 *** https://bugs.launchpad.net/bugs/887349
Uninstalling telepathy-butterfly and restarting my Gnome session solved the problem for me. It -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/887380 Title: Empathy won't connect to Windows Live (MSN) Status in “empathy” package in Ubuntu: Confirmed Bug description: Empathy won't connect to Windows Live Here's a traceback from the attached log file : stderr-ERROR: 2011-11-07 19:00:48.555851: Traceback (most recent call last): stderr-ERROR: 2011-11-07 19:00:48.555869: File "/usr/lib/python2.7/dist-packages/papyon/service/SOAPService.py", line 230, in _response_handler stderr-ERROR: 2011-11-07 19:00:48.555938: handler(callback, errback, response, user_data) stderr-ERROR: 2011-11-07 19:00:48.555953: File "/usr/lib/python2.7/dist-packages/papyon/service/AddressBook/ab.py", line 202, in _HandleABFindAllResponse stderr-ERROR: 2011-11-07 19:00:48.556014: last_changes = response[0].find("./ab:lastChange") stderr-ERROR: 2011-11-07 19:00:48.556031: AttributeError: 'NoneType' object has no attribute 'find' stderr-ERROR: 2011-11-07 19:00:48.556041: Error in sys.excepthook: stderr-ERROR: 2011-11-07 19:00:48.556051: Traceback (most recent call last): stderr-ERROR: 2011-11-07 19:00:48.556056: File "/usr/lib/python2.7/dist-packages/apport_python_hook.py", line 59, in apport_excepthook stderr-ERROR: 2011-11-07 19:00:48.556090: from apport.fileutils import likely_packaged stderr-ERROR: 2011-11-07 19:00:48.556102: File "/usr/lib/python2.7/dist-packages/apport/__init__.py", line 1, in <module> stderr-ERROR: 2011-11-07 19:00:48.556127: from apport.report import Report stderr-ERROR: 2011-11-07 19:00:48.556138: File "/usr/lib/python2.7/dist-packages/apport/report.py", line 20, in <module> stderr-ERROR: 2011-11-07 19:00:48.556165: import apport.fileutils stderr-ERROR: 2011-11-07 19:00:48.556178: File "/usr/lib/python2.7/dist-packages/apport/fileutils.py", line 22, in <module> stderr-ERROR: 2011-11-07 19:00:48.556205: from apport.packaging_impl import impl as packaging stderr-ERROR: 2011-11-07 19:00:48.556217: File "/usr/lib/python2.7/dist-packages/apport/packaging_impl.py", line 19, in <module> stderr-ERROR: 2011-11-07 19:00:48.556242: import apt stderr-ERROR: 2011-11-07 19:00:48.556256: File "/usr/lib/python2.7/dist-packages/apt/__init__.py", line 35, in <module> stderr-ERROR: 2011-11-07 19:00:48.556282: apt_pkg.init() stderr-ERROR: 2011-11-07 19:00:48.556299: SystemError: E:Unable to read /etc/apt/apt.conf.d/ - opendir (13: Permission denied) stderr-ERROR: 2011-11-07 19:00:48.556305: stderr-ERROR: 2011-11-07 19:00:48.556305: Original exception was: stderr-ERROR: 2011-11-07 19:00:48.556312: Traceback (most recent call last): stderr-ERROR: 2011-11-07 19:00:48.556318: File "/usr/lib/python2.7/dist-packages/papyon/service/SOAPService.py", line 230, in _response_handler stderr-ERROR: 2011-11-07 19:00:48.556375: handler(callback, errback, response, user_data) stderr-ERROR: 2011-11-07 19:00:48.556387: File "/usr/lib/python2.7/dist-packages/papyon/service/AddressBook/ab.py", line 202, in _HandleABFindAllResponse stderr-ERROR: 2011-11-07 19:00:48.556443: last_changes = response[0].find("./ab:lastChange") stderr-ERROR: 2011-11-07 19:00:48.556459: AttributeError: 'NoneType' object has no attribute 'find' ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4 Uname: Linux 3.0.0-12-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Mon Nov 7 19:04:39 2011 InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110921.2) ProcEnviron: LANGUAGE=fr_CA:fr PATH=(custom, user) LANG=fr_CA.UTF-8 SHELL=/bin/bash SourcePackage: empathy UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/887380/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp