Please start system-config-printer using the command line
system-config-printer --debug 2>&1 | tee log.txt
and do the same attempts to set up your printer as before, one with the
DNS-SD/IPP choice and once with IPP driverless.
After that please attach log.txt (do not compress) to this bug report.
Try also the following:
Run the command
driverless
You get some lines of output. Each line is the URI (Unified Resource
Identifier) of one of the printers in your network which supports
driverless printing.
Is there one corresponding to your HP Color LaserJet MFP M476dn? You
recognize it if it by whether it contains the host name, IP address,
make, or model name of the printer.
Have you found the correct URI? Then run
lpadmin -p LJM476IPP -E -v URI -m everywhere
replacing URI by the URI you have found with the "driverless" command.
This creates a print queue for your printer, using driverless IPP
network printing.
Please post all screen output here.
Does this print queue work? Can you also attach (in a separate comment)
your /etc/cups/ppd/LJM476IPP.ppd file?
Please run also
ipptool -tv URI get-printer-attributes.test > ipp-attrs.txt
replacing URI again by your printer's URI and attach (in another
comment) ipp-attrs.txt.
Please do not compress any of your attachments nor package them
together. Attach them one-by-one.
** Changed in: system-config-printer (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1707193
Title:
adding printer with IPP network printer via DNS-DS fails due to "There
was an error during the CUPS operation: 'server-error-internal-error'"
Status in system-config-printer package in Ubuntu:
Incomplete
Bug description:
Adding a Hewlett-Packard HP Color LaserJet MFP M476dn as IPP network
printer via DNS-DS fails due to "There was an error during the CUPS
operation: 'server-error-internal-error'". The error message is
unhelpful and can't be copied. The output of the console is
> system-config-printer
(system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_insert_after: assertion 'G_NODE
(sibling->user_data)->parent == G_NODE (parent->user_data)' failed
(system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_set_value: assertion 'VALID_ITER (iter, tree_store)'
failed
(system-config-printer.py:21002): Gtk-CRITICAL **:
gtk_tree_store_set_value: assertion 'VALID_ITER (iter, tree_store)'
failed
(system-config-printer.py:21002): Gtk-WARNING **: Failed to fetch network
locations: Timeout was reached
Caught non-fatal exception. Traceback:
File "/usr/share/system-config-printer/newprinter.py", line 4196, in
getNPPPD
ppd = cups.PPD(f)
RuntimeError: ppdOpenFile failed
Continuing anyway..
which looks like the error message could be improved dramatically.
The same issue happens for Driverless IPP.
ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: system-config-printer 1.5.7+20160812-0ubuntu9
ProcVersionSignature: Ubuntu 4.10.0-28.32-generic 4.10.17
Uname: Linux 4.10.0-28-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CurrentDesktop: XFCE
Date: Fri Jul 28 14:40:51 2017
InstallationDate: Installed on 2015-12-12 (594 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
Lpstat:
Gerät für HP_Color_LaserJet_MFP_M476dn:
hp:/usb/HP_Color_LaserJet_MFP_M476dn?serial=CNB8H415Z5
Gerät für QL-570: usb://Brother/QL-570?serial=F4Z735525
MachineType: LENOVO 20221
PackageArchitecture: all
Papersize: a4
PpdFiles:
QL-570: Brother QL-570 CUPS v1.1
HP_Color_LaserJet_MFP_M476dn: HP Color LaserJet Pro MFP M476 Postscript
(recommended)
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-28-generic
root=UUID=791b47e7-915d-4d5a-bce0-d7e9b660a2ab ro
rootflags=subvol=ubuntu-main-root
SourcePackage: system-config-printer
UpgradeStatus: Upgraded to zesty on 2017-05-01 (88 days ago)
dmi.bios.date: 07/12/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: 71CN51WW(V1.21)
dmi.board.asset.tag: No Asset Tag
dmi.board.name: INVALID
dmi.board.vendor: LENOVO
dmi.board.version: 31900003WIN8 STD MLT
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo IdeaPad Z500 Touch
dmi.modalias:
dmi:bvnLENOVO:bvr71CN51WW(V1.21):bd07/12/2013:svnLENOVO:pn20221:pvrLenovoIdeaPadZ500Touch:rvnLENOVO:rnINVALID:rvr31900003WIN8STDMLT:cvnLENOVO:ct10:cvrLenovoIdeaPadZ500Touch:
dmi.product.name: 20221
dmi.product.version: Lenovo IdeaPad Z500 Touch
dmi.sys.vendor: LENOVO
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