Workaround: uninstalling telepathy-butterfly forces empathy to use telepathy-haze, which uses libpurple and works just fine!
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to telepathy-butterfly in Ubuntu. https://bugs.launchpad.net/bugs/663670 Title: empathy doesn't connect to msn - blocked connection Status in telepathy-butterfly: Fix Released Status in “papyon” package in Ubuntu: Fix Released Status in “telepathy-butterfly” package in Ubuntu: Invalid Status in “papyon” source package in Lucid: Fix Released Status in “telepathy-butterfly” source package in Lucid: Invalid Status in “papyon” source package in Maverick: Fix Released Status in “telepathy-butterfly” source package in Maverick: Invalid Status in “papyon” source package in Karmic: Won't Fix Status in “telepathy-butterfly” source package in Karmic: Invalid Bug description: Binary package hint: empathy I'm trying to find a bug that is related to this one, but none of the options I found matches. When opening Empathy, and trying to connect to my MSN accounts (I have two), Empathy keeps trying to connect, but nothing happens. There is no error message (so this is not the classic "Network error" bug that is solved by killing telepathy-butterfly), but the connection is not finalized. Checking the debug window, these are the last messages for butterfly: >>> POST /abservice/abservice.asmx HTTP/1.0 Content-Length: 1519 Proxy-Connection: Keep-Alive SOAPAction: http://www.msn.com/webservices/AddressBook/ABFindAll Host: contacts.msn.com:80 Accept: text/* User-Agent: gnet/0.1 (Linux i686) Connection: Keep-Alive Cache-Control: no-cache Content-Type: text/xml; charset=utf-8 Accept-Encoding: gzip <?xml version='1.0' encoding='utf-8'?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ABApplicationHeader xmlns="http://www.msn.com/webservices/AddressBook"><ApplicationId xmlns="http://www.msn.com/webservices/AddressBook">996CDE1E-AA53-4477-B943-2BE802EA6166</ApplicationId><IsMigration xmlns="http://www.msn.com/webservices/AddressBook">false</IsMigration><PartnerScenario xmlns="http://www.msn.com/webservices/AddressBook">Initial</PartnerScenario></ABApplicationHeader><ABAuthHeader xmlns="http://www.msn.com/webservices/AddressBook"><ManagedGroupRequest xmlns="http://www.msn.com/webservices/AddressBook">false</ManagedGroupRequest><TicketToken xmlns="http://www.msn.com/webservices/AddressBook">t=9xCdFY6ARAad22feO5Sqed4j13RAYGkqdRKTAVZ0QoqR!uqnD2AM8UrgP2wuGwlw5PkavEKGXLq9SS!gomhwcNXVts6RgM!X3aJqqFmCKDWtdwoKwkUA*ZJ4C5xKw!zIx7sa0!L7BY!eY$&p=9xjATSClgG2kOi0KVdQNsQFsqqGzwFIWh3rui4kRMCcnftlp8Ctuh1SRVwIxem1A4x7mqjItHZhnuEijWP*NGwmny2ZUicbdSbLcIXyIuu8wBR2xT8!1JihxBU3P1C*jPM373hiDbuGagvBnhVgzIKrsPWYFA*YOLdUDqWNDk9Xi9uW9u8WQPGtJledRTpiUBrEjxr9r62hE*eOlz5*m3Nnw$$</TicketToken></ABAuthHeader></soap:Header><soap:Body><ABFindAll xmlns="http://www.msn.com/webservices/AddressBook"><abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><deltasOnly>false</deltasOnly><lastChange>0001-01-01T00:00:00.0000000-08:00</lastChange></ABFindAll></soap:Body></soap:Envelope> >>> POST /abservice/SharingService.asmx HTTP/1.0 Content-Length: 1606 Proxy-Connection: Keep-Alive SOAPAction: http://www.msn.com/webservices/AddressBook/FindMembership Host: contacts.msn.com:80 Accept: text/* User-Agent: gnet/0.1 (Linux i686) Connection: Keep-Alive Cache-Control: no-cache Content-Type: text/xml; charset=utf-8 Accept-Encoding: gzip <?xml version='1.0' encoding='utf-8'?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ABApplicationHeader xmlns="http://www.msn.com/webservices/AddressBook"><ApplicationId xmlns="http://www.msn.com/webservices/AddressBook">996CDE1E- AA53-4477-B943-2BE802EA6166</ApplicationId><IsMigration xmlns="http://www.msn.com/webservices/AddressBook">false</IsMigration><PartnerScenario xmlns="http://www.msn.com/webservices/AddressBook">Initial</PartnerScenario></ABApplicationHeader><ABAuthHeader xmlns="http://www.msn.com/webservices/AddressBook"><ManagedGroupRequest xmlns="http://www.msn.com/webservices/AddressBook">false</ManagedGroupRequest><TicketToken xmlns="http://www.msn.com/webservices/AddressBook">t=9xCdFY6ARAad22feO5Sqed4j13RAYGkqdRKTAVZ0QoqR!uqnD2AM8UrgP2wuGwlw5PkavEKGXLq9SS!gomhwcNXVts6RgM!X3aJqqFmCKDWtdwoKwkUA*ZJ4C5xKw!zIx7sa0!L7BY!eY$&p=9xjATSClgG2kOi0KVdQNsQFsqqGzwFIWh3rui4kRMCcnftlp8Ctuh1SRVwIxem1A4x7mqjItHZhnuEijWP*NGwmny2ZUicbdSbLcIXyIuu8wBR2xT8!1JihxBU3P1C*jPM373hiDbuGagvBnhVgzIKrsPWYFA*YOLdUDqWNDk9Xi9uW9u8WQPGtJledRTpiUBrEjxr9r62hE*eOlz5*m3Nnw$$</TicketToken></ABAuthHeader></soap:Header><soap:Body><FindMembership xmlns="http://www.msn.com/webservices/AddressBook"><serviceFilter xmlns="http://www.msn.com/webservices/AddressBook"><Types xmlns="http://www.msn.com/webservices/AddressBook"><ServiceType xmlns="http://www.msn.com/webservices/AddressBook">Messenger</ServiceType></Types></serviceFilter></FindMembership></soap:Body></soap:Envelope> Received error code 500 (Internal Server Error) from contacts.msn.com:80 Transport Error :500 Received error code 500 (Internal Server Error) from contacts.msn.com:80 Transport Error :500 I noticed that in the past other clients got this error and solved it by contacting omega.contacts.msn.com instead of contacts.msn.com, but I might be mistaken. This wasn't happening yesterday (Oct. 18), but started happening today (Oct. 19). I installed some updates, but nothing that looks related to this issue. Here is my /var/log/apt/history.log related to today: Start-Date: 2010-10-19 11:59:36 Install: cups-ppdc:i386 (1.4.4-6ubuntu2.1) Upgrade: evolution-common:i386 (2.30.3-1ubuntu6, 2.30.3-1ubuntu7), gcalctool:i386 (5.32.0-0ubuntu2, 5.32.0-0ubuntu3), libcupscgi1:i386 (1.4.4-6ubuntu2, 1.4.4- 6ubuntu2.1), sun-java6-plugin:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), evolution-exchange:i386 (2.30.3-0ubuntu1, 2.30.3-0ubuntu2), evolution:i386 (2.30.3-1u buntu6, 2.30.3-1ubuntu7), cups-client:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libcupsmime1:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libwebkit-1.0-2:i386 (1.2 .4-1ubuntu1, 1.2.5-0ubuntu0.10.10.1), libdrm-intel1:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), libcamel1.2-14:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libedat a-cal1.2-7:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), sun-java6-fonts:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), sun-java6-bin:i386 (6.21-1ubuntu1, 6.22-0ubuntu 1~10.10), libevolution:i386 (2.30.3-1ubuntu6, 2.30.3-1ubuntu7), rhythmbox-ubuntuone-music-store:i386 (0.1.8-0ubuntu1, 0.1.9-0ubuntu1), libcupsppdc1:i386 (1.4. 4-6ubuntu2, 1.4.4-6ubuntu2.1), libdrm2:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), cups-common:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), sun-java6-jdk:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), libcups2:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), bzr:i386 (2.2.0-1, 2.2.1-0ubuntu1), sun-java6-jre:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), libegroupwise1.2-13:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), alsa-utils:i386 (1.0.23-2ubuntu3, 1.0.23-2ubuntu3.2), libecal1.2-7:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libpoppler7:i386 (0.14.3-0ubuntu1, 0.14.3-0ubuntu1.1), libgdata1.2-1:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libedataserver1.2-13:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), cups:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libdrm-nouveau1:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), libgdata-google1.2-1:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libcupsdriver1:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libebook1.2-9:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), evolution-plugins:i386 (2.30.3-1ubuntu6, 2.30.3-1ubuntu7), libedataserverui1.2-8:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libedata-book1.2-2:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), evolution-data-server:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libdrm-radeon1:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), cups-bsd:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libldap-2.4-2:i386 (2.4.23-0ubuntu3, 2.4.23-0ubuntu3.2), libcupsimage2:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), poppler-utils:i386 (0.14.3-0ubuntu1, 0.14.3-0ubuntu1.1), pitivi:i386 (0.13.5-1ubuntu2, 0.13.5-1ubuntu3), libebackend1.2-0:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), evolution-data-server-common:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libwebkit-1.0-common:i386 (1.2.4-1ubuntu1, 1.2.5-0ubuntu0.10.10.1), libpoppler-glib5:i386 (0.14.3-0ubuntu1, 0.14.3-0ubuntu1.1) End-Date: 2010-10-19 12:12:25 Start-Date: 2010-10-19 16:18:23 Commandline: apt-get upgrade Upgrade: linux-headers-2.6.35-22:i386 (2.6.35-22.34, 2.6.35-22.35), linux-libc-dev:i386 (2.6.35-1022.34, 2.6.35-1022.35), linux-headers-2.6.35-22-generic:i386 (2.6.35-22.34, 2.6.35-22.35), linux-image-2.6.35-22-generic:i386 (2.6.35-22.34, 2.6.35-22.35) End-Date: 2010-10-19 16:21:37 ProblemType: Bug DistroRelease: Ubuntu 10.10 Package: empathy 2.32.0.1-0ubuntu1 ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4 Uname: Linux 2.6.35-22-generic i686 Architecture: i386 Date: Tue Oct 19 21:29:09 2010 ExecutablePath: /usr/bin/empathy InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429) ProcEnviron: SHELL=/bin/bash PATH=(custom, user) LANG=en_CA.UTF-8 SourcePackage: empathy To manage notifications about this bug go to: https://bugs.launchpad.net/telepathy-butterfly/+bug/663670/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp