Please follow the instructions on https://wiki.ubuntu.com/DebuggingPrintingProblems, especially for the section "USB Printer" and also "CUPS error_log".
** Changed in: hplip (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1723593 Title: HP2540 Printer installs Ok but does not print Status in hplip package in Ubuntu: Incomplete Bug description: HP2540 All In One printer printed under Ubuntu 14.04. But does not print under Ubuntu 16.04. Have tried removing and installing printer without success. Tried installing hplip 3.16.3 package. Printer found Ok but did nothing when I tried to print test page. Printer Properties says that Printer State is "Processing - Processing page 1" but Document Print Status is "Processing - Not connected?". After a time, a window pops up from hplip saying that device is busy. lsusb shows "Bus 002 Device 010: ID 03f0:c211 Hewlett-Packard". Same problem with installing hplip 3.13.4 (and 3.17.9 from HP's web site) using instructions at: https://sourceforge.net/projects/hplip/files/hplip/3.17.4/hplip-3.17.4.run/download?use_mirror=ufpr I've run "sudo hp-check": it gave error & warning about missing python3-dev & python3-notify2. So I installed them using Synaptic (it also brought in some other dependent packages). However, it gave "warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices". ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: hplip 3.16.3+repack0-1 ProcVersionSignature: Ubuntu 4.4.0-97.120-generic 4.4.87 Uname: Linux 4.4.0-97-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 CurrentDesktop: Unity Date: Sat Oct 14 11:08:42 2017 InstallationDate: Installed on 2016-12-08 (309 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) Lpstat: device for HP-Deskjet-2540-series: ipps://Desktop.local:631/printers/HP-Deskjet-2540-series device for Samsung-SCX-472x-Series: dnssd://Samsung%20SCX-472x%20Series%20(SEC001599D2245B)._printer._tcp.local/ Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Samsung-SCX-472x-Series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Samsung-SCX-472x-Series.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-97-generic.efi.signed root=UUID=6de99e91-062b-4308-ae7d-79a3adc92f88 ro quiet splash vt.handoff=7 SourcePackage: hplip UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/04/2015 dmi.bios.vendor: Intel Corp. dmi.bios.version: PYBSWCEL.86A.0043.2015.0904.1904 dmi.board.name: NUC5CPYB dmi.board.vendor: Intel Corporation dmi.board.version: H61145-404 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorp.:bvrPYBSWCEL.86A.0043.2015.0904.1904:bd09/04/2015:svn:pn:pvr:rvnIntelCorporation:rnNUC5CPYB:rvrH61145-404:cvn:ct3:cvr: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1723593/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp