Public bug reported:
Gnome software gives this message: Sorry, Something went wrong every time I
launch it.
Log:
abr 09 15:42:58 JULIO dbus-daemon[1911]: Activating service
name='org.gnome.Software'
abr 09 15:42:58 JULIO dbus-daemon[1911]: Successfully activated service
'org.gnome.Software'
abr 09 15:42:58 JULIO gnome-software[7870]: application has no ID set
abr 09 15:42:59 JULIO gnome-software[7870]: plugin appstream took 0,9 seconds
to do setup
abr 09 15:42:59 JULIO gnome-software[7870]: enabled plugins:
desktop-categories, systemd-updates, packagekit-local, fwupd,
packagekit-offline, shell-extensions, ubuntuone, packagekit-upgrade,
packagekit-refresh, packagekit-proxy, os-release, packagekit, appstream,
hardcoded-popular, hardcoded-blacklist, flatpak, desktop-menu-path,
hardcoded-featured, generic-updates, limba, packagekit-refine, steam,
rewrite-resource, modalias, ubuntu-reviews, snap, packagekit-history,
provenance, provenance-license, icons, key-colors, key-colors-metadata
abr 09 15:42:59 JULIO gnome-software[7870]: disabled plugins: repos, dummy,
dpkg, ostree, epiphany, odrs
abr 09 15:42:59 JULIO gnome-software[7870]: running get-updates-historical with
timeout=60 on plugin=packagekit-offline took 1ms
abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxy:
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
setting the proxy failed: failed to get the session
abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxies:
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
setting the proxy failed: failed to get the session
abr 09 15:43:00 JULIO PackageKit[2381]: get-updates transaction /598_eacdcacc
from uid 1000 finished with success after 612ms
abr 09 15:43:00 JULIO dbus[890]: [system] Activating via systemd: service
name='org.freedesktop.Limba' unit='limba.service'
abr 09 15:43:00 JULIO systemd[1]: Starting Limba helper daemon...
abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired a message bus connection
abr 09 15:43:00 JULIO dbus[890]: [system] Successfully activated service
'org.freedesktop.Limba'
abr 09 15:43:00 JULIO systemd[1]: Started Limba helper daemon.
abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired the name
org.freedesktop.Limba
abr 09 15:43:00 JULIO gnome-software[7870]: running refresh with
failure-flags=use-events with timeout=60 with cache age=any on plugin=steam
took 820ms
abr 09 15:43:00 JULIO gnome-software[7870]: failed to call
gs_plugin_add_installed on shell-extensions:
GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface
'org.gnome.Shell.Extensions' on object at path /org/gnome/Shell
abr 09 15:43:00 JULIO gnome-software[7870]: running get-distro-updates with
refine-flags=require-version,require-setup-action,require-update-details,require-upgrade-removed,require-provenance,require-icon
with failure-flags=use-events with timeout=60 on plugin=appstream took 1ms
abr 09 15:43:00 JULIO gnome-software[7870]: running refine with
refine-flags=require-version,require-update-details,require-provenance,require-icon
with failure-flags=fatal-any with timeout=60 on apps
*/*/*/os-upgrade/ubuntu.www.Ubuntu-17.10/* took 6ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-recent with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 with cache age=5184000 on plugin=flatpak took 6ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 with category=audio-video/featured on
plugin=flatpak took 7ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 with category=games/featured on plugin=flatpak
took 7ms
abr 09 15:43:00 JULIO gnome-software[7870]: g_hash_table_get_values: assertion
'hash_table != NULL' failed
abr 09 15:43:00 JULIO gnome-software[7870]: running get-updates with
refine-flags=require-version,require-update-details,require-provenance,require-icon
with failure-flags=use-events with timeout=60 on plugin=limba took 40ms
abr 09 15:43:00 JULIO gnome-software[7870]: Only 0 apps for recent list, hiding
abr 09 15:43:00 JULIO gnome-software[7870]: hiding category audio-video
featured applications: found only 0 to show, need at least 9
abr 09 15:43:00 JULIO gnome-software[7870]: hiding category games featured
applications: found only 0 to show, need at least 9
abr 09 15:43:00 JULIO gnome-software[7870]: running get-categories with
failure-flags=use-events with timeout=60 on plugin=flatpak took 93ms
abr 09 15:43:00 JULIO PackageKit[2381]: resolve transaction /599_ecddbebe from
uid 1000 finished with success after 456ms
abr 09 15:43:01 JULIO PackageKit[2381]: search-file transaction /600_abdbcabd
from uid 1000 finished with success after 561ms
abr 09 15:43:01 JULIO gnome-software[7870]: running get-featured with
refine-flags=require-icon with failure-flags=use-events with timeout=60 with
max-results=5 on plugin=snap on apps system/snap/Snap Store/desktop/spotify/*
took 1362ms
abr 09 15:43:01 JULIO gnome-software[7870]: running get-popular with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 on plugin=snap on apps system/snap/Snap
Store/desktop/hiri/*,system/snap/Snap Store/desktop/webstorm/*,system/snap/Snap
Store/desktop/firefox/*,system/snap/Snap Store/desktop/ao/*,system/snap/Snap
Store/desktop/sdlpop/*,system/snap/Snap Store/desktop/tusk/*,system/snap/Snap
Store/desktop/gravit-designer/*,system/snap/Snap
Store/desktop/onlyoffice-desktopeditors/*,system/snap/Snap
Store/desktop/goxel/*,system/snap/Snap Store/desktop/noson/*,system/snap/Snap
Store/desktop/ora/*,system/snap/Snap
Store/desktop/shattered-pixel-dungeon/*,system/snap/Snap
Store/desktop/bunqdesktop/*,system/snap/Snap
Store/desktop/slack/*,system/snap/Snap Store/desktop/skype/* took 1493ms
abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /601_abdbebad
from uid 1000 finished with success after 588ms
abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /602_adcadcdd
from uid 1000 finished with success after 606ms
abr 09 15:43:03 JULIO PackageKit[2381]: search-file transaction /603_ccbdceec
from uid 1000 finished with success after 570ms
abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /604_bebcaace
from uid 1000 finished with success after 561ms
abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /605_adaeedbc
from uid 1000 finished with success after 586ms
abr 09 15:43:05 JULIO PackageKit[2381]: search-file transaction /606_dcacbddc
from uid 1000 finished with success after 570ms
abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /607_ccadabcd
from uid 1000 finished with success after 560ms
abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /608_adeeecdd
from uid 1000 finished with success after 561ms
abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /609_beecadcd
from uid 1000 finished with success after 569ms
abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /610_baabdbee
from uid 1000 finished with success after 556ms
abr 09 15:43:08 JULIO PackageKit[2381]: search-file transaction /611_acacbede
from uid 1000 finished with success after 574ms
abr 09 15:43:09 JULIO PackageKit[2381]: search-file transaction /612_becdeeab
from uid 1000 finished with success after 570ms
abr 09 15:43:10 JULIO PackageKit[2381]: search-file transaction /613_deeddcbc
from uid 1000 finished with success after 555ms
** Affects: gnome-software (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1762509
Title:
Sorry, Something went wrong
Status in gnome-software package in Ubuntu:
New
Bug description:
Gnome software gives this message: Sorry, Something went wrong every time I
launch it.
Log:
abr 09 15:42:58 JULIO dbus-daemon[1911]: Activating service
name='org.gnome.Software'
abr 09 15:42:58 JULIO dbus-daemon[1911]: Successfully activated service
'org.gnome.Software'
abr 09 15:42:58 JULIO gnome-software[7870]: application has no ID set
abr 09 15:42:59 JULIO gnome-software[7870]: plugin appstream took 0,9 seconds
to do setup
abr 09 15:42:59 JULIO gnome-software[7870]: enabled plugins:
desktop-categories, systemd-updates, packagekit-local, fwupd,
packagekit-offline, shell-extensions, ubuntuone, packagekit-upgrade,
packagekit-refresh, packagekit-proxy, os-release, packagekit, appstream,
hardcoded-popular, hardcoded-blacklist, flatpak, desktop-menu-path,
hardcoded-featured, generic-updates, limba, packagekit-refine, steam,
rewrite-resource, modalias, ubuntu-reviews, snap, packagekit-history,
provenance, provenance-license, icons, key-colors, key-colors-metadata
abr 09 15:42:59 JULIO gnome-software[7870]: disabled plugins: repos, dummy,
dpkg, ostree, epiphany, odrs
abr 09 15:42:59 JULIO gnome-software[7870]: running get-updates-historical
with timeout=60 on plugin=packagekit-offline took 1ms
abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxy:
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
setting the proxy failed: failed to get the session
abr 09 15:42:59 JULIO gnome-software[7870]: failed to set proxies:
GDBus.Error:org.gtk.GDBus.UnmappedGError.Quark._pk_2dengine_2derror_2dquark.Code3:
setting the proxy failed: failed to get the session
abr 09 15:43:00 JULIO PackageKit[2381]: get-updates transaction /598_eacdcacc
from uid 1000 finished with success after 612ms
abr 09 15:43:00 JULIO dbus[890]: [system] Activating via systemd: service
name='org.freedesktop.Limba' unit='limba.service'
abr 09 15:43:00 JULIO systemd[1]: Starting Limba helper daemon...
abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired a message bus connection
abr 09 15:43:00 JULIO dbus[890]: [system] Successfully activated service
'org.freedesktop.Limba'
abr 09 15:43:00 JULIO systemd[1]: Started Limba helper daemon.
abr 09 15:43:00 JULIO limba-daemon[7884]: Acquired the name
org.freedesktop.Limba
abr 09 15:43:00 JULIO gnome-software[7870]: running refresh with
failure-flags=use-events with timeout=60 with cache age=any on plugin=steam
took 820ms
abr 09 15:43:00 JULIO gnome-software[7870]: failed to call
gs_plugin_add_installed on shell-extensions:
GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface
'org.gnome.Shell.Extensions' on object at path /org/gnome/Shell
abr 09 15:43:00 JULIO gnome-software[7870]: running get-distro-updates with
refine-flags=require-version,require-setup-action,require-update-details,require-upgrade-removed,require-provenance,require-icon
with failure-flags=use-events with timeout=60 on plugin=appstream took 1ms
abr 09 15:43:00 JULIO gnome-software[7870]: running refine with
refine-flags=require-version,require-update-details,require-provenance,require-icon
with failure-flags=fatal-any with timeout=60 on apps
*/*/*/os-upgrade/ubuntu.www.Ubuntu-17.10/* took 6ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-recent with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 with cache age=5184000 on plugin=flatpak took 6ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 with category=audio-video/featured on
plugin=flatpak took 7ms
abr 09 15:43:00 JULIO gnome-software[7870]: running get-category-apps with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 with category=games/featured on plugin=flatpak
took 7ms
abr 09 15:43:00 JULIO gnome-software[7870]: g_hash_table_get_values:
assertion 'hash_table != NULL' failed
abr 09 15:43:00 JULIO gnome-software[7870]: running get-updates with
refine-flags=require-version,require-update-details,require-provenance,require-icon
with failure-flags=use-events with timeout=60 on plugin=limba took 40ms
abr 09 15:43:00 JULIO gnome-software[7870]: Only 0 apps for recent list,
hiding
abr 09 15:43:00 JULIO gnome-software[7870]: hiding category audio-video
featured applications: found only 0 to show, need at least 9
abr 09 15:43:00 JULIO gnome-software[7870]: hiding category games featured
applications: found only 0 to show, need at least 9
abr 09 15:43:00 JULIO gnome-software[7870]: running get-categories with
failure-flags=use-events with timeout=60 on plugin=flatpak took 93ms
abr 09 15:43:00 JULIO PackageKit[2381]: resolve transaction /599_ecddbebe
from uid 1000 finished with success after 456ms
abr 09 15:43:01 JULIO PackageKit[2381]: search-file transaction /600_abdbcabd
from uid 1000 finished with success after 561ms
abr 09 15:43:01 JULIO gnome-software[7870]: running get-featured with
refine-flags=require-icon with failure-flags=use-events with timeout=60 with
max-results=5 on plugin=snap on apps system/snap/Snap Store/desktop/spotify/*
took 1362ms
abr 09 15:43:01 JULIO gnome-software[7870]: running get-popular with
refine-flags=require-rating,require-icon with failure-flags=use-events with
timeout=60 with max-results=20 on plugin=snap on apps system/snap/Snap
Store/desktop/hiri/*,system/snap/Snap Store/desktop/webstorm/*,system/snap/Snap
Store/desktop/firefox/*,system/snap/Snap Store/desktop/ao/*,system/snap/Snap
Store/desktop/sdlpop/*,system/snap/Snap Store/desktop/tusk/*,system/snap/Snap
Store/desktop/gravit-designer/*,system/snap/Snap
Store/desktop/onlyoffice-desktopeditors/*,system/snap/Snap
Store/desktop/goxel/*,system/snap/Snap Store/desktop/noson/*,system/snap/Snap
Store/desktop/ora/*,system/snap/Snap
Store/desktop/shattered-pixel-dungeon/*,system/snap/Snap
Store/desktop/bunqdesktop/*,system/snap/Snap
Store/desktop/slack/*,system/snap/Snap Store/desktop/skype/* took 1493ms
abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /601_abdbebad
from uid 1000 finished with success after 588ms
abr 09 15:43:02 JULIO PackageKit[2381]: search-file transaction /602_adcadcdd
from uid 1000 finished with success after 606ms
abr 09 15:43:03 JULIO PackageKit[2381]: search-file transaction /603_ccbdceec
from uid 1000 finished with success after 570ms
abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /604_bebcaace
from uid 1000 finished with success after 561ms
abr 09 15:43:04 JULIO PackageKit[2381]: search-file transaction /605_adaeedbc
from uid 1000 finished with success after 586ms
abr 09 15:43:05 JULIO PackageKit[2381]: search-file transaction /606_dcacbddc
from uid 1000 finished with success after 570ms
abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /607_ccadabcd
from uid 1000 finished with success after 560ms
abr 09 15:43:06 JULIO PackageKit[2381]: search-file transaction /608_adeeecdd
from uid 1000 finished with success after 561ms
abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /609_beecadcd
from uid 1000 finished with success after 569ms
abr 09 15:43:07 JULIO PackageKit[2381]: search-file transaction /610_baabdbee
from uid 1000 finished with success after 556ms
abr 09 15:43:08 JULIO PackageKit[2381]: search-file transaction /611_acacbede
from uid 1000 finished with success after 574ms
abr 09 15:43:09 JULIO PackageKit[2381]: search-file transaction /612_becdeeab
from uid 1000 finished with success after 570ms
abr 09 15:43:10 JULIO PackageKit[2381]: search-file transaction /613_deeddcbc
from uid 1000 finished with success after 555ms
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