Hi Brain, Can you please let me know the hplip version you installed. when you got this error "error running python rtupdate hook hplip-data", what are the commands you tried.
Can you please provide me the following logs 1) syslog. It will be there in the path /var/log/syslog. 2) error_log for cups path: /var/log/cups/error_log How to enable cups log : -> go to /etc/cups/cupsd.conf -> Change the Loglevel from warn to debug2 and save the file. -> restart the cups before adding the printer using hp-setup - /etc/init.d/cups restart Please clear the logs before adding the printer using 1)cp /dev/null /var/log/syslog. 2)cp /dev/null /var/log/cups/error_log. 3)Output of hp-check -rt Thanks Srinivas -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1766020 Title: package python3 3.6.5-3 failed to install/upgrade: installed python3 package post-installation script subprocess returned error exit status 4 Status in HPLIP: New Status in hplip package in Ubuntu: Confirmed Bug description: Hello, error came up while updating. Paketmanager has canceled the update completely. Not yet analyzed for errors with console ... ProblemType: Package DistroRelease: Ubuntu 18.04 Package: python3 3.6.5-3 ProcVersionSignature: Ubuntu 4.15.0-15.16-generic 4.15.15 Uname: Linux 4.15.0-15-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu6 Architecture: amd64 Date: Sun Apr 22 00:01:23 2018 ErrorMessage: installed python3 package post-installation script subprocess returned error exit status 4 InstallationDate: Installed on 2018-04-04 (17 days ago) InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) Python3Details: /usr/bin/python3.6, Python 3.6.5, python3-minimal, 3.6.5-3 PythonDetails: /usr/bin/python2.7, Python 2.7.15rc1, python-minimal, 2.7.15~rc1-1 RelatedPackageVersions: dpkg 1.19.0.5ubuntu2 apt 1.6.1 SourcePackage: python3-defaults Title: package python3 3.6.5-3 failed to install/upgrade: installed python3 package post-installation script subprocess returned error exit status 4 UpgradeStatus: Upgraded to bionic on 2018-04-04 (17 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1766020/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
