apport information ** Attachment added: "ProcEnviron.txt" https://bugs.launchpad.net/bugs/1773535/+attachment/5164191/+files/ProcEnviron.txt
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to firefox in Ubuntu. https://bugs.launchpad.net/bugs/1773535 Title: Delicate failure with Ubuntu when using Firebox email Status in firefox package in Ubuntu: Incomplete Bug description: I received an email from my healthcare provider, Aetna, requesting that I click on a link to take me to my login screen for a list of claims - they wanted some information. Using Ubuntu, the link does create a new Firefox window, but that stays white and never progresses to anything at all. Using Windows and Firefox, this new window immediately fills up with my login information and claims information, exactly as Aetna intended it to do. I have tried the link with Ubuntu multiple times with identical results. I have rebooted and there was no change. I am up-to-date on updates. --- AddonCompatCheckDisabled: False ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/pcmC2D7p: s 1818 F...m pulseaudio /dev/snd/controlC2: s 1818 F.... pulseaudio /dev/snd/controlC0: s 1818 F.... pulseaudio /dev/snd/controlC1: s 1818 F.... pulseaudio BuildID: 20180704194937 Channel: Unavailable CurrentDesktop: Unity DefaultProfileExtensions: extensions.sqlite corrupt or missing DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) DefaultProfileLocales: extensions.sqlite corrupt or missing DefaultProfilePlugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) DefaultProfilePrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 DefaultProfilePrefSources: prefs.js DefaultProfileThemes: extensions.sqlite corrupt or missing DistroRelease: Ubuntu 16.04 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback InstallationDate: Installed on 2016-08-09 (706 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) IpRoute: default via 192.168.1.254 dev wlp2s0 proto static metric 600 169.254.0.0/16 dev wlp2s0 scope link metric 1000 192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.93 metric 600 Package: firefox 61.0.1+build1-0ubuntu0.16.04.1 PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 4.4.0-128.154-generic 4.4.131 Profile0Extensions: extensions.sqlite corrupt or missing Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile0Locales: extensions.sqlite corrupt or missing Profile0Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) Profile0PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 Profile0PrefSources: prefs.js Profile0Themes: extensions.sqlite corrupt or missing Profile2Extensions: extensions.sqlite corrupt or missing Profile2IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile2Locales: extensions.sqlite corrupt or missing Profile2Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) Profile2PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 Profile2PrefSources: prefs.js Profile2Themes: extensions.sqlite corrupt or missing Profile3Extensions: extensions.sqlite corrupt or missing Profile3IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile3Locales: extensions.sqlite corrupt or missing Profile3Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) Profile3PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 Profile3PrefSources: prefs.js Profile3Themes: extensions.sqlite corrupt or missing Profile4Extensions: extensions.sqlite corrupt or missing Profile4IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile4Locales: extensions.sqlite corrupt or missing Profile4Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) Profile4PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 Profile4PrefSources: prefs.js Profile4Themes: extensions.sqlite corrupt or missing Profile5Extensions: extensions.sqlite corrupt or missing Profile5IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile5Locales: extensions.sqlite corrupt or missing Profile5Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) Profile5PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 Profile5PrefSources: prefs.js Profile5Themes: extensions.sqlite corrupt or missing Profile6Extensions: extensions.sqlite corrupt or missing Profile6IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile6Locales: extensions.sqlite corrupt or missing Profile6Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) Profile6PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 Profile6PrefSources: prefs.js Profile6Themes: extensions.sqlite corrupt or missing Profile7Extensions: extensions.sqlite corrupt or missing Profile7IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) Profile7Locales: extensions.sqlite corrupt or missing Profile7Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin) Profile7PrefErrors: Unexpected character ',' whilst parsing int @ /usr/lib/firefox/defaults/pref/vendor-gre.js:8 Profile7PrefSources: prefs.js Profile7Themes: extensions.sqlite corrupt or missing RelatedPackageVersions: adobe-flashplugin 1:20170411.1-0ubuntu0.16.04.1 RunningIncompatibleAddons: False Tags: xenial Uname: Linux 4.4.0-128-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/02/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 2101 dmi.board.asset.tag: To Be Filled By O.E.M. dmi.board.name: M5A78L-M/USB3 dmi.board.vendor: ASUSTeK Computer INC. dmi.board.version: Rev X.0x dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Chassis Manufacture dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2101:bd12/02/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM5A78L-M/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion: dmi.product.name: System Product Name dmi.product.version: System Version dmi.sys.vendor: System manufacturer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1773535/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
