Hello Esther, Thank you for submitting this bug and reporting a problem with cups and printing. You made this bug report some time ago and Ubuntu has been updated since then. Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know, and in the current version, run the following (only once): apport-collect BUGNUMBER and upload the updated logs and and any other logs that are relevant for this particular issue.
Thank you again for helping make Ubuntu better. G ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/519971 Title: HP 5610 Checking ink levels fails Status in cups package in Ubuntu: Incomplete Bug description: Binary package hint: cups system-config-printer 1.1.12 HP Officejet 5610 All-in-One Ubuntu 9.10 Karmic Koala I knew my ink levels were low, but not certain. I launched the printer properties box, navigated to the ink/toner levels window. The window reports that marker levels are not reported for this printer and no status messages. Hitting the refresh button returns a CUPS error message, "CUPS server error: There was an error during the CUPS operation: 'client-error-document-format-not-supported'." I would have expected the ink levels to be reported when hitting the refresh button. But before that, I would have expected the ink levels to already be reported when opening the configuration property window. ProblemType: Bug Architecture: i386 CheckboxSubmission: fd057b0bdea60eb17cdbf0a26f3fba5f CheckboxSystem: 0531969bcfd4f03af7405c98dc94a948 CupsErrorLog: E [10/Feb/2010:09:49:36 -0700] Returning IPP client-error-document-format-not-supported for Print-Job (ipp://localhost/printers/Officejet_5600_series) from localhost Date: Wed Feb 10 10:23:19 2010 DistroRelease: Ubuntu 9.10 Lpstat: device for Officejet_5600_series: hpfax:/usb/Officejet_5600_series?serial=CN5CRDF7M804CY device for Officejet_5600_series_fax: hpfax:/usb/Officejet_5600_series?serial=CN5CRDF7M804CY Lsusb: Bus 003 Device 002: ID 03f0:4f11 Hewlett-Packard OfficeJet 5600 (USBHUB) Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub MachineType: To Be Filled By O.E.M. MS-7145 Package: cups 1.4.1-5ubuntu2.1 Papersize: letter PpdFiles: Officejet_5600_series: HP Officejet 5600 Series hpijs, 3.9.8 Officejet_5600_series_fax: HP Fax hpijs ProcCmdLine: root=UUID=f86bcd21-a135-45c3-a637-a151c5920915 ro quiet splash ProcEnviron: LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 2.6.31-19.56-generic SourcePackage: cups Uname: Linux 2.6.31-19-generic i686 XsessionErrors: (gnome-settings-daemon:1683): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed (nautilus:1775): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed (polkit-gnome-authentication-agent-1:1780): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed (gnome-panel:1774): Gtk-WARNING **: gtk_widget_size_allocate(): attempt to allocate widget with width -1 and height 27 dmi.bios.date: 06/07/2005 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 080012 dmi.board.asset.tag: To Be Filled By O.E.M. dmi.board.name: MS-7145 dmi.board.vendor: MSI dmi.board.version: 200 dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: To Be Filled By O.E.M. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr080012:bd06/07/2005:svnToBeFilledByO.E.M.:pnMS-7145:pvr0A:rvnMSI:rnMS-7145:rvr200:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: MS-7145 dmi.product.version: 0A dmi.sys.vendor: To Be Filled By O.E.M. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/519971/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp