Hello Smurf,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu has been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know, and in the current version, run the
following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1641949
Title:
Paper jam when the printer is shared in xenial
Status in cups package in Ubuntu:
New
Bug description:
I made a fresh install from scratch of Xenial Xerus 16.04 Mate, my printer is
a Brother HL-2140.
The printer was working well until I decided to share it, because I have
other two pcs that use the printer.
So I opened the printer manager from the menu, I checked the "Share" box in
the printer window, then I opened the "Server Configuration" and I checked the
"Publish shared printers" box and the "Allow printing from Internet" box.
Starting from that moment my printer is no more able to print because each
time that prints one sheet automatically collect a second sheet (as if it was
the same sheet, probably an error in paper size) and obviously an error occurs
and everything get blocked.
Unfortunately even if I unpublished and unshared the printer, the error
persist so now I can't print, I suspect that the Server is the guilty and I
wish to try to "Desconnect" the server to prove it, but I don't know how to do
it.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: MATE
Date: Tue Nov 15 08:25:23 2016
InstallationDate: Installed on 2016-11-04 (10 days ago)
InstallationMedia: Ubuntu-MATE 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
Lpstat:
device for Deskjet_3520: hp:/net/Deskjet_3520_series?ip=10.21.39.105
device for HL-2140-series: usb://Brother/HL-2140%20series?serial=G8J723823
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Deskjet_3520.ppd', '/etc/cups/ppd/HL-2140-series.ppd'] failed
with exit code 2: grep: /etc/cups/ppd/Deskjet_3520.ppd: Permission denied
grep: /etc/cups/ppd/HL-2140-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic
root=UUID=d99fe658-6f6c-472d-a1d0-05507c89d3c5 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0302
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: A55M-E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr0302:bd03/29/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnA55M-E:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1641949/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
