apport information ** Attachment added: "ProcModules.txt" https://bugs.launchpad.net/bugs/1713448/+attachment/5183008/+files/ProcModules.txt
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1713448 Title: Adobe Reader doesn't print on OKI C911 Status in cups package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: Out and over. I tried whatever I could think of, but whatever I send there, anything will make the printer blink, 'processing', forever, until I cancel the job. The printer, however, prints the same files from okular, and from all other applications that I have tried so far. This would clearly point to acroread. However, acroread prints to all other printers that we have standing about without any problem. Logically, from what I could state so far, we have an AND-combination: everything works, except I print a file from acroread through OKI C911. Since I have other printers and other PDF-software, it is minor. And yet, I wouldn't mind helping to debug this thing. I'm using the OKI-provided ppd with cups. adobereader-enu:i386 9.5.5 cups 2.1.3-4 --- ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CupsErrorLog: E [31/Aug/2018:11:08:02 +0200] Missing value on line 617 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 668 of /var/cache/cups/job.cache. E [31/Aug/2018:11:08:02 +0200] Missing value on line 4277 of /var/cache/cups/job.cache. CurrentDesktop: KDE DistroRelease: Ubuntu 16.04 InstallationDate: Installed on 2015-04-01 (1247 days ago) InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1) Lpstat: device for BrotherColourMFC9970: socket://134.91.100.26:9100 device for Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600: dnssd://hp%20color%20LaserJet%204600%40IC07CA93._printer._tcp.local/ device for OKI_C911: dnssd://OKIC911-BB319._pdl-datastream._tcp.local/ device for Samsung_M262x_282x_Series: dnssd://Samsung%20M262x%20282x%20Series%20(SEC001599EE3069)._printer._tcp.local/ MachineType: LENOVO 2924WEG Package: linux PackageArchitecture: amd64 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/BrotherColourMFC9970.ppd', '/etc/cups/ppd/OKI_C911.ppd', '/etc/cups/ppd/Samsung_M262x_282x_Series.ppd', '/etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd'] failed with exit code 2: grep: /etc/cups/ppd/BrotherColourMFC9970.ppd: Permission denied grep: /etc/cups/ppd/OKI_C911.ppd: Permission denied grep: /etc/cups/ppd/Samsung_M262x_282x_Series.ppd: Permission denied grep: /etc/cups/ppd/Hewlett-Packard_Hewlett-Packard_hp_color_LaserJet_4600.ppd: Permission denied ProcCmdline: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-134-generic root=UUID=8d3acd2e-2a7f-42ba-b873-b819283b6144 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 4.4.0-134.160-generic 4.4.140 Tags: xenial Uname: Linux 4.4.0-134-generic x86_64 UpgradeStatus: Upgraded to xenial on 2018-08-15 (15 days ago) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/11/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 6UET70WW (1.50 ) dmi.board.name: 2924WEG dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr6UET70WW(1.50):bd10/11/2012:svnLENOVO:pn2924WEG:pvrThinkPadT410s:rvnLENOVO:rn2924WEG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 2924WEG dmi.product.version: ThinkPad T410s dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1713448/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
