Hello Christopher,
Thank you for submitting this bug and reporting a problem with hplip. You made
this bug report some time ago and Ubuntu and hplip have been updated since
then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know and, in the current version, could you run
the following (only once):
apport-collect 799882
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu and hplip better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/799882
Title:
HPLIP failed to fax with commum=nication error
Status in hplip package in Ubuntu:
Incomplete
Bug description:
Binary package hint: hplip
This is a regression as it was working fine in Maverick, and probably
in Natty before the hplip update. I get both a 'Fax Job Failed (3002)'
error and a 'Device Communication Error (5012).
I have an HP OfficeJet - 4500 - G510g-m.
ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: hplip 3.11.1-2ubuntu2
ProcVersionSignature: Ubuntu 2.6.38-10.44-generic-pae 2.6.38.7
Uname: Linux 2.6.38-10-generic-pae i686
NonfreeKernelModules: wl fglrx
Architecture: i386
Date: Mon Jun 20 14:54:08 2011
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
Lpstat:
device for CLP-500: usb://Samsung/CLP-500
device for HP-Fax: hpfax:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
device for Officejet-4500-G510g-m:
hp:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
MachineType: LENOVO 4311
Papersize: letter
PpdFiles:
HP-Fax: HP Fax hpcups
Officejet-4500-G510g-m: HP Officejet 4500 g510g-m, hpcups 3.11.1
CLP-500: Samsung CLP-500, 2.0.0
ProcEnviron:
LANGUAGE=en_CA:en
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-10-generic-pae
root=UUID=7189c626-1322-4f0e-8107-93d047167c2f ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to natty on 2011-04-30 (51 days ago)
dmi.bios.date: 09/07/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 36CN19WW(V2.05)
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Guam
dmi.board.vendor: LENOVO
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnLENOVO:bvr36CN19WW(V2.05):bd09/07/2010:svnLENOVO:pn4311:pvrIdeaPadZ565:rvnLENOVO:rnGuam:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: 4311
dmi.product.version: IdeaPad Z565
dmi.sys.vendor: LENOVO
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