Please:
1. Reproduce the problem again, and then
2. Log into a VT (Ctrl+Alt+F4)
3. Save the latest system log by running:
journalctl -b > journal.txt
4. As soon as you can after that, attach the file 'journal.txt' from your home
directory to this bug.
** Changed in: gdm3 (Ubuntu)
Importance: Undecided => High
** Also affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
** Changed in: gnome-shell (Ubuntu)
Importance: Undecided => High
** Changed in: gdm3 (Ubuntu)
Status: New => Incomplete
** Changed in: gnome-shell (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gdm3 in Ubuntu.
https://bugs.launchpad.net/bugs/1790384
Title:
Unable to return from lock screen
Status in gdm3 package in Ubuntu:
Incomplete
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
Yesterday I upgraded from Ubuntu 16.4 LTS to Ubuntu 18.4 LTS. Now,
whenever my computer goes to the lock screen (either by manually
locking, or timeout), I cannot return.
I see the date/time and notifications on the lock screen, I can drag
up or press a key to see the password prompt. I can type my password
and submit it either by pressing enter or clicking 'Next'. However,
once I submit my password, authentication fails. Then if I try again,
it doesn't accept any keystrokes, even if I click the password field.
I CAN try again if I click Cancel. However, authentication always
fails. I can "pause"/sleep my computer (using the menu in the upper
right) and return, but I'm still in an endless login loop. Rebooting
from this screen is not an option (except via power cycling the
computer).
If I choose to "log in as another user", then click myself, I get a
mostly-empty screen: It has the status bar at the top and is the
classic ubuntu purple, but otherwise blank. But at this point all I
can do is reboot (shutdown/reboot is available from here) or choose
another user. i.e. I still can't return to my current session.
Please help! This is driving me nuts: I have to reboot every time I
want to use my computer after a 5+ minute pause.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gdm3 3.28.2-0ubuntu1.4
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
Uname: Linux 4.15.0-33-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Sep 2 12:19:49 2018
InstallationDate: Installed on 2016-04-11 (874 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160323)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: gdm3
UpgradeStatus: Upgraded to bionic on 2018-09-02 (0 days ago)
mtime.conffile..etc.gdm3.custom.conf: 2018-09-02T12:13:20.375057
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