Hello Renne, Thank you for submitting this bug and reporting a problem with hplip. You made this bug report some time ago and Ubuntu and hplip have been updated since then.
Could you confirm that this is no longer a problem and that we can close the ticket? If it is still a problem, are you still interested in finding a solution to this bug? If you are, could you let us know and, in the current version, could you run the following (only once): apport-collect 1667276 and upload the updated logs and and any other logs that are relevant for this particular issue. Thank you again for helping make Ubuntu and hplip better. G [Ubuntu Bug Squad volunteer triager] ** Changed in: hplip (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1667276 Title: Update HPLIP Xenial package to 3.6.11 Status in hplip package in Ubuntu: Incomplete Bug description: We are using HP Pagewide 377dw printers which are not supported in the current 3.16.3 package for Ubuntu 16.04 LTS. Please update HPLIP to 3.6.11 to support that printers in business environments. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1667276/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp