Hi, Thank you for the email. Prompted by your email I downloaded the latest drivers from canon and installed them. Printer now works! I am so happy. Thanks for checking in.
-Alex On Fri, Aug 31, 2018 at 12:25 PM gf <1746...@bugs.launchpad.net> wrote: > Hello Alex, > Thank you for submitting this bug and reporting a problem with cups. You > made this bug report some time ago and Ubuntu and cups have been updated > since then. > > Could you confirm that this is no longer a problem and that we can close > the ticket? > If it is still a problem, are you still interested in finding a solution > to this bug? > If you are, could you let us know and, in the current version, could you > run the following (only once): > apport-collect 1746856 > and upload the updated logs and and any other logs that are relevant for > this particular issue. > > Thank you again for helping make Ubuntu and cups better. > G > > ** Changed in: cups (Ubuntu) > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1746856 > > Title: > usb printer does not print (canon d530) > > Status in cups package in Ubuntu: > Incomplete > > Bug description: > Bus 002 Device 005: ID 04a9:2775 Canon, Inc. > Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub > Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > Bus 001 Device 003: ID 04f2:b217 Chicony Electronics Co., Ltd Lenovo > Integrated Camera (0.3MP) > Bus 001 Device 004: ID 1267:0201 Logic3 / SpectraVideo plc A4Tech SWOP-3 > Mouse > Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub > Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > > Description: Ubuntu 17.10 > Release: 17.10 > > ProblemType: Bug > DistroRelease: Ubuntu 17.10 > Package: cups 2.2.4-7ubuntu3 > ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13 > Uname: Linux 4.13.0-32-generic x86_64 > ApportVersion: 2.20.7-0ubuntu3.7 > Architecture: amd64 > CurrentDesktop: ubuntu:GNOME > Date: Thu Feb 1 19:14:46 2018 > InstallationDate: Installed on 2018-01-22 (10 days ago) > InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 > (20180105.1) > Lpstat: device for Canon_D530_D560: cnusb:/dev/usb/lp0 > MachineType: LENOVO 4239CTO > Papersize: letter > PpdFiles: Error: command ['fgrep', '-H', '*NickName', > '/etc/cups/ppd/Canon_D530_D560.ppd'] failed with exit code 2: grep: > /etc/cups/ppd/Canon_D530_D560.ppd: Permission denied > ProcEnviron: > TERM=xterm-256color > PATH=(custom, no user) > XDG_RUNTIME_DIR=<set> > LANG=en_US.UTF-8 > SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic > root=UUID=1aa4feb1-4b49-43d5-bcce-25b90425a69e ro quiet splash vt.handoff=7 > SourcePackage: cups > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 07/05/2012 > dmi.bios.vendor: LENOVO > dmi.bios.version: 8AET58WW (1.38 ) > dmi.board.asset.tag: Not Available > dmi.board.name: 4239CTO > dmi.board.vendor: LENOVO > dmi.board.version: Not Available > dmi.chassis.asset.tag: No Asset Information > dmi.chassis.type: 10 > dmi.chassis.vendor: LENOVO > dmi.chassis.version: Not Available > dmi.modalias: > dmi:bvnLENOVO:bvr8AET58WW(1.38):bd07/05/2012:svnLENOVO:pn4239CTO:pvrThinkPadT520:rvnLENOVO:rn4239CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: > dmi.product.family: ThinkPad T520 > dmi.product.name: 4239CTO > dmi.product.version: ThinkPad T520 > dmi.sys.vendor: LENOVO > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1746856/+subscriptions > -- Alexander Yasbek, P.E. - Civil Engineer 831 334 9054 Wastewater and Water Treatment Projects -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1746856 Title: usb printer does not print (canon d530) Status in cups package in Ubuntu: Incomplete Bug description: Bus 002 Device 005: ID 04a9:2775 Canon, Inc. Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 003: ID 04f2:b217 Chicony Electronics Co., Ltd Lenovo Integrated Camera (0.3MP) Bus 001 Device 004: ID 1267:0201 Logic3 / SpectraVideo plc A4Tech SWOP-3 Mouse Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Description: Ubuntu 17.10 Release: 17.10 ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: cups 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13 Uname: Linux 4.13.0-32-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.7 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Feb 1 19:14:46 2018 InstallationDate: Installed on 2018-01-22 (10 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1) Lpstat: device for Canon_D530_D560: cnusb:/dev/usb/lp0 MachineType: LENOVO 4239CTO Papersize: letter PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Canon_D530_D560.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Canon_D530_D560.ppd: Permission denied ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic root=UUID=1aa4feb1-4b49-43d5-bcce-25b90425a69e ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/05/2012 dmi.bios.vendor: LENOVO dmi.bios.version: 8AET58WW (1.38 ) dmi.board.asset.tag: Not Available dmi.board.name: 4239CTO dmi.board.vendor: LENOVO dmi.board.version: Not Available dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvr8AET58WW(1.38):bd07/05/2012:svnLENOVO:pn4239CTO:pvrThinkPadT520:rvnLENOVO:rn4239CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.family: ThinkPad T520 dmi.product.name: 4239CTO dmi.product.version: ThinkPad T520 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1746856/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
