Next, please: 1. Reboot.
2. Plug in the external monitor and reproduce the problem again. 3. Collect the full system log by running: journalctl -b > journal.txt and attach the file 'journal.txt' here. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to mutter in Ubuntu. https://bugs.launchpad.net/bugs/1796528 Title: Problem with dual monitors Status in gnome-shell package in Ubuntu: Incomplete Status in mutter package in Ubuntu: Incomplete Status in xorg-server package in Ubuntu: Incomplete Bug description: Machine: HP 6735s with Mobile IntelĀ® GM45 Express Chipset O.S. 64bit Ubuntu 18.04.1 LTS Gnome 3.28.2 I usually used an external monitor in Ubuntu 16.04 without any problem but I've formatted and maked a clean install of Ubuntu 18.04. It works ok when integrated monitor or external monitor are alone. If try to extend desktop to both monitors, then integrated display go black and only a blinking mouse arrow appears on it. External display is in closed loop trying to start, powering on/off the backlight, like system were trying to send image but crashing. When moving the mouse, arrow didn't go out of the integrated monitor. When I disconnect the external monitor, then image come back to the integrated monitor after some time. I've tried to edit "/etc/gdm3/custom.conf" to disable wayland and use xorg, but it's still the same. I don't know where the problem came from... gnome, intel drivers, graphic server... --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 CurrentDesktop: ubuntu:GNOME DisplayManager: gdm3 DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-08-07 (61 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) Package: xorg-server PackageArchitecture: amd64 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=es_ES.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18 Tags: bionic Uname: Linux 4.15.0-34-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1796528/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp