Thank you for your bug report. Did you upgrade/change anything when it stopped working? Can you connect to the VPN from another device/OS? Could you give some details on the type of VPN you are using and how it's configured?
** Changed in: network-manager (Ubuntu) Importance: Undecided => High ** Changed in: network-manager (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to network-manager in Ubuntu. https://bugs.launchpad.net/bugs/1803316 Title: VPN connection is stopped Status in network-manager package in Ubuntu: Incomplete Bug description: From a few days I cannot connect via VPN, It worked from a few months *sudo apt policy network-manager* network-manager: Installed: 1.2.6-0ubuntu0.16.04.3 Candidate: 1.2.6-0ubuntu0.16.04.3 Versions: *** 1.2.6-0ubuntu0.16.04.3 500 500 http://ftp.agh.edu.pl/ubuntu xenial-updates/main amd64 Packages 500 http://ftp.agh.edu.pl/ubuntu xenial-security/main amd64 Packages 100 /var/lib/dpkg/status 1.1.93-0ubuntu4 500 500 http://ftp.agh.edu.pl/ubuntu xenial/main amd64 Packages */var/sys/log* Nov 14 10:46:07 hs NetworkManager[1081]: <info> [1542188767.8520] audit: op="connection-activate" uuid="3872fc1d-94ce-465e-8d52-7bbeb3eb72fe" name="HS VPN" pid=13561 uid=1000 result="success" Nov 14 10:46:07 hs NetworkManager[1081]: <info> [1542188767.8706] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: Started the VPN service, PID 2396 Nov 14 10:46:07 hs NetworkManager[1081]: <info> [1542188767.8815] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: Saw the service appear; activating connection Nov 14 10:46:07 hs NetworkManager[1081]: <info> [1542188767.9989] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: VPN connection: (ConnectInteractive) reply received Nov 14 10:46:08 hs NetworkManager[1081]: ** Message: pppd started with pid 2405 Nov 14 10:46:08 hs NetworkManager[1081]: <info> [1542188768.0148] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: VPN plugin: state changed: starting (3) Nov 14 10:46:08 hs pppd[2405]: Plugin /usr/lib/pppd/2.4.7/nm-pptp-pppd-plugin.so loaded. Nov 14 10:46:08 hs NetworkManager[1081]: Plugin /usr/lib/pppd/2.4.7/nm-pptp-pppd-plugin.so loaded. Nov 14 10:46:08 hs NetworkManager[1081]: ** Message: nm-pptp-ppp-plugin: (plugin_init): initializing Nov 14 10:46:08 hs pppd[2405]: pppd 2.4.7 started by root, uid 0 Nov 14 10:46:08 hs NetworkManager[1081]: ** Message: nm-pptp-ppp-plugin: (nm_phasechange): status 3 / phase 'serial connection' Nov 14 10:46:08 hs NetworkManager[1081]: nm_device_get_device_type: assertion 'NM_IS_DEVICE (self)' failed Nov 14 10:46:08 hs NetworkManager[1081]: <info> [1542188768.0226] manager: (ppp0): new Generic device (/org/freedesktop/NetworkManager/Devices/47) Nov 14 10:46:08 hs pptp[2411]: nm-pptp-service-2396 log[main:pptp.c:350]: The synchronous pptp option is NOT activated Nov 14 10:46:08 hs pppd[2405]: Using interface ppp0 Nov 14 10:46:08 hs NetworkManager[1081]: Using interface ppp0 Nov 14 10:46:08 hs pppd[2405]: Connect: ppp0 <--> /dev/pts/22 Nov 14 10:46:08 hs NetworkManager[1081]: Connect: ppp0 <--> /dev/pts/22 Nov 14 10:46:08 hs NetworkManager[1081]: ** Message: nm-pptp-ppp-plugin: (nm_phasechange): status 5 / phase 'establish' Nov 14 10:46:08 hs NetworkManager[1081]: <info> [1542188768.0391] devices added (path: /sys/devices/virtual/net/ppp0, iface: ppp0) Nov 14 10:46:08 hs NetworkManager[1081]: <info> [1542188768.0392] device added (path: /sys/devices/virtual/net/ppp0, iface: ppp0): no ifupdown configuration found. Nov 14 10:46:39 hs pppd[2405]: LCP: timeout sending Config-Requests Nov 14 10:46:39 hs NetworkManager[1081]: LCP: timeout sending Config-Requests Nov 14 10:46:39 hs NetworkManager[1081]: ** Message: nm-pptp-ppp-plugin: (nm_phasechange): status 11 / phase 'disconnect' Nov 14 10:46:39 hs NetworkManager[1081]: Connection terminated. Nov 14 10:46:39 hs pppd[2405]: Connection terminated. Nov 14 10:46:39 hs NetworkManager[1081]: ** Message: Terminated ppp daemon with PID 2405. Nov 14 10:46:39 hs NetworkManager[1081]: <warn> [1542188799.0566] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: VPN plugin: failed: connect-failed (1) Nov 14 10:46:39 hs NetworkManager[1081]: <info> [1542188799.0577] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: VPN plugin: state changed: stopping (5) Nov 14 10:46:39 hs NetworkManager[1081]: <info> [1542188799.0579] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: VPN plugin: state changed: stopped (6) Nov 14 10:46:39 hs NetworkManager[1081]: <info> [1542188799.0680] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: VPN plugin: state change reason: unknown (0) Nov 14 10:46:39 hs NetworkManager[1081]: <info> [1542188799.0802] vpn-connection[0x134c1c0,3872fc1d-94ce-465e-8d52-7bbeb3eb72fe,"HS VPN",0]: VPN service disappeared Nov 14 10:46:39 hs NetworkManager[1081]: ** Message: nm-pptp-ppp-plugin: (nm_phasechange): status 1 / phase 'dead' Nov 14 10:46:39 hs NetworkManager[1081]: Terminating on signal 15 Nov 14 10:46:39 hs NetworkManager[1081]: Modem hangup Nov 14 10:46:39 hs pppd[2405]: Terminating on signal 15 Nov 14 10:46:39 hs pppd[2405]: Modem hangup Nov 14 10:46:39 hs pptp[2291]: nm-pptp-service-2215 log[pptp_read_some:pptp_ctrl.c:593]: read error: Bad file descriptor Nov 14 10:46:39 hs kernel: [ 5539.540135] pptpcm[2291]: segfault at 7f069f3a87b8 ip 0000000000406a87 sp 00007fff93e204a8 error 4 in pptp[400000+e000] Nov 14 10:46:39 hs pppd[2405]: Child process /usr/sbin/pptp <VPN_GATE> --nolaunchpppd --loglevel 0 --logstring nm-pptp-service-2396 (pid 2408) terminated with signal 15 Nov 14 10:46:39 hs NetworkManager[1081]: Child process /usr/sbin/pptp 185.201.115.134 --nolaunchpppd --loglevel 0 --logstring nm-pptp-service-2396 (pid 2408) terminated with signal 15 Nov 14 10:46:39 hs NetworkManager[1081]: ** Message: nm-pptp-ppp-plugin: (nm_exit_notify): cleaning up Nov 14 10:46:39 hs pppd[2405]: Exit. Nov 14 10:46:39 hs NetworkManager[1081]: <info> [1542188799.1150] devices removed (path: /sys/devices/virtual/net/ppp0, iface: ppp0) Nov 14 10:46:39 hs NetworkManager[1081]: <error> [1542188799.1223] platform-linux: do-change-link[45]: failure changing link: failure 19 (Nie ma takiego urzÄ…dzenia) Nov 14 10:46:39 hs NetworkManager[1081]: <warn> [1542188799.1223] device (ppp0): failed to disable userspace IPv6LL address handling Nov 14 10:46:39 hs pptp[2446]: nm-pptp-service-2396 log[ctrlp_rep:pptp_ctrl.c:259]: Sent control packet type is 1 'Start-Control-Connection-Request' To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/network-manager/+bug/1803316/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp