Same configuration as the OP, but launching from Unity. Same problem occurring.
** Attachment added: "Empathy debug log" https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/900921/+attachment/2639311/+files/mission-control-19-12-11_11-01-44.log -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to empathy in Ubuntu. https://bugs.launchpad.net/bugs/900921 Title: can't create new conversations from the contact list Status in Chat app, and Telepathy user interface: Incomplete Status in “empathy” package in Ubuntu: Incomplete Bug description: I start from a fresh boot and launch empathy from the gnome-shell Using the contact list I double click on a user I want to chat to. This does not open a conversation I search for a user in the shell and start gnome-contacts with that user highlighted, I can then launch a conversation with that user. This opens a conversation with that user. I then go back to the contact list (empathy) and double click on another user, this then loads as a new tab in the open conversation. ProblemType: Bug DistroRelease: Ubuntu 11.10 Package: empathy 3.2.0.1-0ubuntu1.1 ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6 Uname: Linux 3.0.0-13-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 1.23-0ubuntu4 Architecture: amd64 Date: Tue Dec 6 20:22:18 2011 EcryptfsInUse: Yes InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012) SourcePackage: empathy UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/empathy/+bug/900921/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp