Public bug reported:

No sounds at internal speakers but headphones works

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: pulseaudio 1:11.1-1ubuntu7.2
ProcVersionSignature: Ubuntu 4.15.0-1039.44-oem 4.15.18
Uname: Linux 4.15.0-1039-oem x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  marcelo   10930 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Jun 12 13:00:36 2019
InstallationDate: Installed on 2019-06-03 (8 days ago)
InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 
20180608-09:38
SourcePackage: pulseaudio
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Áudio interno - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  gdm        1813 F.... pulseaudio
                      marcelo   10930 F.... pulseaudio
Symptom_PulsePlaybackTest: PulseAudio playback test failed
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/24/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.2.0
dmi.board.name: 07G539
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: 
dmi:bvnDellInc.:bvr2.2.0:bd03/24/2019:svnDellInc.:pnInspiron5480:pvr:rvnDellInc.:rn07G539:rvrA01:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 5480
dmi.sys.vendor: Dell Inc.

** Affects: pulseaudio (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug bionic

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https://bugs.launchpad.net/bugs/1832610

Title:
  [HDA-Intel - HDA Intel PCH, playback] No sound at all

Status in pulseaudio package in Ubuntu:
  New

Bug description:
  No sounds at internal speakers but headphones works

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: pulseaudio 1:11.1-1ubuntu7.2
  ProcVersionSignature: Ubuntu 4.15.0-1039.44-oem 4.15.18
  Uname: Linux 4.15.0-1039-oem x86_64
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  marcelo   10930 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Jun 12 13:00:36 2019
  InstallationDate: Installed on 2019-06-03 (8 days ago)
  InstallationMedia: Ubuntu 18.04 "Bionic" - Build amd64 LIVE Binary 
20180608-09:38
  SourcePackage: pulseaudio
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
  Symptom_Card: Áudio interno - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  gdm        1813 F.... pulseaudio
                        marcelo   10930 F.... pulseaudio
  Symptom_PulsePlaybackTest: PulseAudio playback test failed
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/24/2019
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 2.2.0
  dmi.board.name: 07G539
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.type: 10
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr2.2.0:bd03/24/2019:svnDellInc.:pnInspiron5480:pvr:rvnDellInc.:rn07G539:rvrA01:cvnDellInc.:ct10:cvr:
  dmi.product.family: Inspiron
  dmi.product.name: Inspiron 5480
  dmi.sys.vendor: Dell Inc.

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