Could you please attach the file which you wanted to print and also follow the instructions of the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Reprint the job and as soon as you get the crash again, attach the error_log. Thanks.
Do all the file attachments one by one, do not compress the files and do not package them together. ** Changed in: cups-filters (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups-filters in Ubuntu. https://bugs.launchpad.net/bugs/1845286 Title: pdftoraster crashed with SIGSEGV in convert8to16() Status in cups-filters package in Ubuntu: Incomplete Bug description: Tried to print a pdf via an auto configured cups printer - pdftoraster crashed nothing was printed. ProblemType: Crash DistroRelease: Ubuntu 19.10 Package: cups-filters-core-drivers 1.25.6-0ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-10.11-generic 5.3.0-rc8 Uname: Linux 5.3.0-10-generic x86_64 ApportVersion: 2.20.11-0ubuntu7 Architecture: amd64 Date: Wed Sep 25 06:49:10 2019 ExecutablePath: /usr/lib/cups/filter/pdftoraster InstallationDate: Installed on 2018-09-06 (383 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) Lpstat: device for Brother_HL_L2300D_series_MacBook_de_Yasser: ///dev/null device for cespu_geral_MacBook_Air_de_Jo_o: ///dev/null device for Deskjet_3050A_J611_series_MacBook_Air: ///dev/null device for HP-Officejet-Pro-8620: dnssd://HP%20Officejet%20Pro%208620%20%5B794B2D%5D._ipp._tcp.local/?uuid=1c852a4d-b800-1f08-abcd-3863bb794b2d device for HP_Officejet_Pro_8620_794B2D_: implicitclass://HP_Officejet_Pro_8620_794B2D_/ Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04ca:7054 Lite-On Technology Corp. HP HD Camera Bus 001 Device 002: ID 8087:0a2b Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP EliteBook 840 G3 Papersize: a4 PpdFiles: HP-Officejet-Pro-8620: HP Officejet Pro 8620, driverless, cups-filters 1.25.4 HP_Officejet_Pro_8620_794B2D_: HP Officejet Pro 8620, driverless, cups-filters 1.25.6 ProcCmdline: implicitclass://HP_Officejet_Pro_8620_794B2D_/ 109 z003te9p Lauf\ gegen\ Krebs\ 2019.pdf 1 print-content-optimize=auto\ print-rendering-intent=auto\ ColorModel=DeviceGray\ Duplex=DuplexNoTumble\ MediaType=Stationery\ number-up=1\ PageSize=A4\ print-scaling=auto\ noCollate\ cupsPrintQuality=4\ job-uuid=urn:uuid:1166fa02-95cc-3560-7cd2-f256658917ad\ cups-browsed\ job-originating-host-name=localhost\ date-time-at-creation=\ date-time-at-processing=\ time-at-creation=1569386949\ time-at-processing=1569386949\ print-quality=4\ output-format=apple-raster\ Resolution=300dpi\ media-class=pwg\ page-logging=on ProcEnviron: PATH=(custom, no user) LANG=en_US.UTF-8 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-10-generic root=UUID=a8dfd19d-7ac8-43b7-bb4d-41c72407226f ro quiet splash vt.handoff=7 SegvAnalysis: Segfault happened at: 0x55e344d74b9b: movzbl (%rdx),%r9d PC (0x55e344d74b9b) ok source "(%rdx)" (0x55e346c168af) not located in a known VMA region (needed readable region)! destination "%r9d" ok SegvReason: reading unknown VMA Signal: 11 SourcePackage: cups-filters StacktraceTop: ?? () ?? () ?? () __libc_start_main (main=0x55e344d71b90, argc=6, argv=0x7ffcb779bdc8, init=<optimized out>, fini=<optimized out>, rtld_fini=<optimized out>, stack_end=0x7ffcb779bdb8) at ../csu/libc-start.c:308 ?? () Title: pdftoraster crashed with SIGSEGV in __libc_start_main() UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: dmi.bios.date: 11/01/2016 dmi.bios.vendor: HP dmi.bios.version: N75 Ver. 01.13 dmi.board.name: 8079 dmi.board.vendor: HP dmi.board.version: KBC Version 85.74 dmi.chassis.asset.tag: 5CG7060XN6 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.modalias: dmi:bvnHP:bvrN75Ver.01.13:bd11/01/2016:svnHP:pnHPEliteBook840G3:pvr:rvnHP:rn8079:rvrKBCVersion85.74:cvnHP:ct10:cvr: dmi.product.family: 103C_5336AN G=N L=BUS B=HP S=ELI dmi.product.name: HP EliteBook 840 G3 dmi.product.sku: W0Q03EC#ABD dmi.sys.vendor: HP separator: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups-filters/+bug/1845286/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp