Can you please explain in more detail what the problem is?

Also what do you mean by "the sensor"?

** Changed in: gnome-shell (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1846177

Title:
  1910 Tap the sensor in the login window

Status in gnome-shell package in Ubuntu:
  Incomplete

Bug description:
  Description:  Ubuntu Eoan Ermine (development branch)
  Release:      19.10
  Dell Inspiron 3180 Laptop

  Touch on the sensor does not work in the login window. Pressing works
  only with the buttons on the sensor. It works in the system itself.

  This issue always occurs when the computer starts or when you log out
  of the account.

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