Any update on this? I'm affected by the same (or very similar) problem with Samsung Galaxy S7:
journalctl -f: Oct 27 17:06:00 zoidberg kernel: usb 1-1: new high-speed USB device number 14 using xhci_hcd Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device found, idVendor=04e8, idProduct=6860, bcdDevice= 4.00 Oct 27 17:06:01 zoidberg kernel: usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Oct 27 17:06:01 zoidberg kernel: usb 1-1: Product: SAMSUNG_Android Oct 27 17:06:01 zoidberg kernel: usb 1-1: Manufacturer: SAMSUNG Oct 27 17:06:01 zoidberg kernel: usb 1-1: SerialNumber: 7e13675a Oct 27 17:06:01 zoidberg gvfsd[2843]: Error 1: Get Storage information failed. Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Activating service name='org.gnome.Shell.HotplugSniffer' requested by ':1.1637' (uid=1000 pid=2996 comm="/usr/bin/gnome-shell " label="unconfined") Oct 27 17:06:01 zoidberg dbus-daemon[2839]: [session uid=1000 pid=2839] Successfully activated service 'org.gnome.Shell.HotplugSniffer' and mtp-detect: root@zoidberg:~# mtp-detect libmtp version: 1.1.16 Listing raw device(s) Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Found 1 device(s): Samsung: Galaxy models (MTP) (04e8:6860) @ bus 1, dev 13 Attempting to connect device(s) error returned by libusb_claim_interface() = -6LIBMTP PANIC: Unable to initialize device Unable to open raw device 0 OK. lsusb: Bus 001 Device 014: ID 04e8:6860 Samsung Electronics Co., Ltd Galaxy series, misc. (MTP mode) This phone is over 3 years old, so I was surprised to see that this phone is not properly recognized. Can provide more debug info if helpful. Thanks! -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to libmtp in Ubuntu. https://bugs.launchpad.net/bugs/1803856 Title: Access to Samsung fails in file manager Status in libmtp package in Ubuntu: New Bug description: Trying to connect to smartphone with a file manager and it hangs there. Seems to work fine in 18.04.1, using a 18.10 live session it fails to work. journalctl -f output from when I try to connect to the phone gives this: Nov 18 09:14:03 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Nov 18 09:14:10 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Nov 18 09:14:10 wolf-wolf gvfsd[1615]: Received event PTP_EC_StoreAdded in session 1 Nov 18 09:14:18 wolf-wolf systemd-timesyncd[627]: Synchronized to time server [2001:67c:1560:8003::c7]:123 (ntp.ubuntu.com). Nov 18 09:14:25 wolf-wolf gvfsd[1615]: LIBMTP PANIC: Could not open session! (Return code 8194) Nov 18 09:14:25 wolf-wolf gvfsd[1615]: Try to reset the device. Nov 18 09:14:26 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Nov 18 09:14:29 wolf-wolf gvfsd[1615]: LIBMTP PANIC: Could not open session! (Return code 8194) Nov 18 09:14:29 wolf-wolf gvfsd[1615]: Try to reset the device. Nov 18 09:14:30 wolf-wolf gvfsd[1615]: LIBMTP PANIC: Could not open session! (Return code 8194) Nov 18 09:14:30 wolf-wolf gvfsd[1615]: Try to reset the device. Nov 18 09:14:30 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Nov 18 09:14:31 wolf-wolf gvfsd[1615]: Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). mtp-detect gives me this: Listing raw device(s) Device 0 (VID=04e8 and PID=6860) is a Samsung Galaxy models (MTP). Found 1 device(s): Samsung: Galaxy models (MTP) (04e8:6860) @ bus 3, dev 7 Attempting to connect device(s) LIBMTP PANIC: Could not open session! (Return code 8194) Try to reset the device. Unable to open raw device 0 OK. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: gvfs 1.38.1-1ubuntu2 ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12 Uname: Linux 4.18.0-11-generic x86_64 ApportVersion: 2.20.10-0ubuntu14 Architecture: amd64 CurrentDesktop: XFCE Date: Sun Nov 18 09:15:38 2018 InstallationDate: Installed on 2018-08-27 (82 days ago) InstallationMedia: Xubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180824) SourcePackage: gvfs UpgradeStatus: Upgraded to disco on 2018-10-14 (34 days ago) modified.conffile..etc.default.apport: # set this to 0 to disable apport, or to 1 to enable it # you can temporarily override this with # sudo service apport start force_start=1 enabled=0 mtime.conffile..etc.default.apport: 2018-09-21T16:30:23.845026 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libmtp/+bug/1803856/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
