Public bug reported: i can listen normally but when i try to use the headphone the sound is gone
ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: aoplnx 1465 F.... pulseaudio /dev/snd/controlC0: aoplnx 1465 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Mon Nov 11 15:04:02 2019 InstallationDate: Installed on 2019-11-11 (0 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed Symptom_Card: Built-in Audio - HD-Audio Generic Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: gdm 1012 F.... pulseaudio aoplnx 1465 F.... pulseaudio /dev/snd/controlC0: gdm 1012 F.... pulseaudio aoplnx 1465 F.... pulseaudio Symptom_Jack: Black Headphone Out, Front Symptom_Type: No sound at all Title: [Aspire A315-21, Realtek ALC255, Black Headphone Out, Front] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/19/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.12 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Squirtle_SR dmi.board.vendor: SR dmi.board.version: V1.12 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.12:bd06/19/2018:svnAcer:pnAspireA315-21:pvrV1.12:rvnSR:rnSquirtle_SR:rvrV1.12:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Aspire 3 dmi.product.name: Aspire A315-21 dmi.product.sku: 0000000000000000 dmi.product.version: V1.12 dmi.sys.vendor: Acer ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1852126 Title: [Aspire A315-21, Realtek ALC255, Black Headphone Out, Front] No sound at all Status in alsa-driver package in Ubuntu: New Bug description: i can listen normally but when i try to use the headphone the sound is gone ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.0.0-32.34~18.04.2-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: aoplnx 1465 F.... pulseaudio /dev/snd/controlC0: aoplnx 1465 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Mon Nov 11 15:04:02 2019 InstallationDate: Installed on 2019-11-11 (0 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed Symptom_Card: Built-in Audio - HD-Audio Generic Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: gdm 1012 F.... pulseaudio aoplnx 1465 F.... pulseaudio /dev/snd/controlC0: gdm 1012 F.... pulseaudio aoplnx 1465 F.... pulseaudio Symptom_Jack: Black Headphone Out, Front Symptom_Type: No sound at all Title: [Aspire A315-21, Realtek ALC255, Black Headphone Out, Front] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/19/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.12 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Squirtle_SR dmi.board.vendor: SR dmi.board.version: V1.12 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.12:bd06/19/2018:svnAcer:pnAspireA315-21:pvrV1.12:rvnSR:rnSquirtle_SR:rvrV1.12:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Aspire 3 dmi.product.name: Aspire A315-21 dmi.product.sku: 0000000000000000 dmi.product.version: V1.12 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1852126/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp