Please run these commands on the machine while the problem is occurring: xrandr > xrandr.txt lspci -k > lspcik.txt dmesg > dmesg.txt
and then attach the resulting files. ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1860036 Title: Samsung 85" TV worked for short time, now doesn't Status in gnome-shell package in Ubuntu: Incomplete Bug description: I installed Ubuntu 18.04 on a media PC connected to a samsung smart TV. this morning the TV was no longer displaying, and reporting that the resolution was not possible to display. I tinkered with the settings, and now the TV will not connect to the PC. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: gnome-shell 3.28.4-0ubuntu18.04.2 ProcVersionSignature: Ubuntu 5.0.0-37.40~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-37-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Thu Jan 16 11:47:50 2020 DisplayManager: gdm3 GsettingsChanges: b'org.gnome.shell' b'favorite-apps' redacted by apport b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'" b'org.gnome.desktop.interface' b'enable-animations' b'false' b'org.gnome.desktop.interface' b'gtk-theme' b"'Adwaita-dark'" InstallationDate: Installed on 2020-01-11 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: gnome-shell UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1860036/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp