Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Tags added: eoan ** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1862229 Title: gnome session crash on boot with kernel 5.3.0-29-generic Status in gnome-shell package in Ubuntu: Incomplete Bug description: lsb_release -rd Description: Ubuntu 19.10 Release: 19.10 apt-cache policy gnome-shell gnome-shell: Installato: 3.34.1+git20191024-1ubuntu1~19.10.1 Candidato: 3.34.1+git20191024-1ubuntu1~19.10.1 Tabella versione: *** 3.34.1+git20191024-1ubuntu1~19.10.1 500 500 http://it.archive.ubuntu.com/ubuntu eoan-updates/main amd64 Packages 100 /var/lib/dpkg/status 3.34.1-1ubuntu1 500 500 http://it.archive.ubuntu.com/ubuntu eoan/main amd64 Packages First there was an issue with hibernation: after resuming, the gnome session was not restored and a new one was created (I had to login again from start). Here are some relevant log lines: [ 21.375254] PM: Image signature found, resuming [ 21.375255] PM: resume from hibernation [ 21.375607] Freezing user space processes ... (elapsed 0.001 seconds) done. [ 21.376719] OOM killer disabled. [ 21.376832] PM: Marking nosave pages: [mem 0x00000000-0x00000fff] [ 21.376834] PM: Marking nosave pages: [mem 0x0004f000-0x0004ffff] [ 21.376834] PM: Marking nosave pages: [mem 0x0009d000-0x0009efff] [ 21.376835] PM: Marking nosave pages: [mem 0x000a0000-0x000fffff] [ 21.376837] PM: Marking nosave pages: [mem 0xae7a8000-0xae7aefff] [ 21.376838] PM: Marking nosave pages: [mem 0xaf18c000-0xaf66afff] [ 21.376856] PM: Marking nosave pages: [mem 0xb7db3000-0xb7ffffff] [ 21.376865] PM: Marking nosave pages: [mem 0xb8759000-0xb87fffff] [ 21.376868] PM: Marking nosave pages: [mem 0xb8f9d000-0xb8ffffff] [ 21.376870] PM: Marking nosave pages: [mem 0xba6f5000-0xba7fffff] [ 21.376875] PM: Marking nosave pages: [mem 0xbbcec000-0xffffffff] [ 21.377562] PM: Basic memory bitmaps created [ 24.367114] PM: Using 3 thread(s) for decompression [ 24.367115] PM: Loading and decompressing image data (1585416 pages)... [ 24.367127] Hibernate inconsistent memory map detected! [ 24.367138] fbcon: Taking over console [ 24.367139] PM: Image mismatch: architecture specific data [ 24.367141] PM: Read 6341664 kbytes in 0.01 seconds (634166.40 MB/s) [ 24.368077] PM: Error -1 resuming [ 24.368079] PM: Failed to load hibernation image, recovering. [ 24.368347] PM: Basic memory bitmaps freed [ 24.368347] OOM killer enabled. [ 24.368347] Restarting tasks ... done. [ 24.384357] Console: switching to colour frame buffer device 240x67 [ 24.404345] PM: resume from hibernation failed (-1) Then, since next restart I cannot login anymore, as the session keeps crashing immediately after entering user's password. The only way I could login back was by selecting the previous kernel version on boot (5.3.0-26-generic instead of 5.3.0-29-generic). I also noticed all gnome extensions (Applications Menu and Hibernate Status Button ) stopped working and were disabled. Boot journal attached. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1862229/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp