Public bug reported:
When trying to install Laserjet 100 colorMFP M175nw printer drivers with
hp-setup it doesn't detect printer at all. Detected printers is empty.
Printer is connected to network and cups printing is possible without
driver. Printer has a scanner and this feature is not available without
HP drivers.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: hplip 3.19.6+dfsg0-1ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-45.37-generic 5.3.18
Uname: Linux 5.3.0-45-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CupsErrorLog:
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 4 20:56:46 2020
InstallationDate: Installed on 2020-04-01 (2 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat: device for HP_LaserJet_100_colorMFP_M175nw_05D7A8_:
implicitclass://HP_LaserJet_100_colorMFP_M175nw_05D7A8_/
MachineType: ASUSTeK COMPUTER INC. G501VW
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP_LaserJet_100_colorMFP_M175nw_05D7A8_.ppd'] failed with exit
code 2: grep: /etc/cups/ppd/HP_LaserJet_100_colorMFP_M175nw_05D7A8_.ppd:
Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-45-generic
root=UUID=c9d121ff-42a7-4663-8f8b-4e6ad7be15bd ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/22/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: G501VW.308
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G501VW
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrG501VW.308:bd04/22/2019:svnASUSTeKCOMPUTERINC.:pnG501VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG501VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: G
dmi.product.name: G501VW
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug eoan
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https://bugs.launchpad.net/bugs/1870825
Title:
hplip doesn't detect Laserjet 100 colorMFP M175nw
Status in hplip package in Ubuntu:
New
Bug description:
When trying to install Laserjet 100 colorMFP M175nw printer drivers
with hp-setup it doesn't detect printer at all. Detected printers is
empty. Printer is connected to network and cups printing is possible
without driver. Printer has a scanner and this feature is not
available without HP drivers.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: hplip 3.19.6+dfsg0-1ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-45.37-generic 5.3.18
Uname: Linux 5.3.0-45-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu8.8
Architecture: amd64
CupsErrorLog:
CurrentDesktop: ubuntu:GNOME
Date: Sat Apr 4 20:56:46 2020
InstallationDate: Installed on 2020-04-01 (2 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat: device for HP_LaserJet_100_colorMFP_M175nw_05D7A8_:
implicitclass://HP_LaserJet_100_colorMFP_M175nw_05D7A8_/
MachineType: ASUSTeK COMPUTER INC. G501VW
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP_LaserJet_100_colorMFP_M175nw_05D7A8_.ppd'] failed with exit
code 2: grep: /etc/cups/ppd/HP_LaserJet_100_colorMFP_M175nw_05D7A8_.ppd:
Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-45-generic
root=UUID=c9d121ff-42a7-4663-8f8b-4e6ad7be15bd ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/22/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: G501VW.308
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G501VW
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrG501VW.308:bd04/22/2019:svnASUSTeKCOMPUTERINC.:pnG501VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG501VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: G
dmi.product.name: G501VW
dmi.product.sku: ASUS-NotebookSKU
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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