This bug is still a little confused.
* The provided steps including in comment #3 don't seem to crash the
shell for me.
* The video in comment #3 looks like another similar issue to bug
1869571, which is fixed already.
* The original reporter has so far only provided a crash report relating
to bug 1843182.
In order to avoid further confusion I will make this bug private and
will ask the original reporter to please:
1. Verify the problem still exists after updating the system:
sudo apt update
sudo apt full-upgrade
sudo reboot
2. If the problem does still exist then try following the steps in
comment #4 again.
3. If the steps in comment #4 don't work then please:
(a) sudo apt install openssh-server
(b) Log into the machine remotely.
(c) Reproduce the freeze.
(d) From your ssh login run:
sudo killall -USR2 gnome-shell
(e) Repeat the steps in comment #4.
** Information type changed from Public to Private
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1872268
Title:
Gnome Shell completely freezes Ubuntu 20.04
Status in gnome-shell package in Ubuntu:
Incomplete
Bug description:
Description: Ubuntu Focal Fossa (development branch)
Release: 20.04
Bug: Gnome shell while opening app drawer, clicking on an app folder
and clicking on the blank area freezes gnome shell and it makes the
session completely unusable and non recoverable.
How to reproduce: 1- Click 9 dots on bottom corner of dash (the app
launcher button), wait for the app grid to show up.
2- Click on an app folder to open it.
3- Click on the blank area outside of the opened folder dialog.
4- Gnome shell gets freezes and never come back from this state, on both
wayland session and x11 session.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-shell 3.36.1-4ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
Uname: Linux 5.4.0-21-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu26
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Apr 12 12:00:13 2020
DisplayManager: gdm3
InstallationDate: Installed on 2020-04-11 (0 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200329)
RelatedPackageVersions: mutter-common 3.36.1-3ubuntu1
SourcePackage: gnome-shell
UpgradeStatus: No upgrade log present (probably fresh install)
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