Public bug reported:
When using HPLIP to install drivers for HP ENVY 5530 e-All-in-One
Printer, the software correctly detects and tries to install the printer
driver. However, launching the printer window using printer icon in
the system tray shows a printer with a red x and a message that says
printer drivers install incomplete(?). Only a small subset of functions
are listed for the printer (thus consistent with the incomplete
message). Although HPLIP detects the correct printer, printing fails.
Also, when launching scanlite, user is prompted with 4 flavors for envy
5530 scanner connections, but only one of them works correctly.
None of these issues existed in 18.04.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: hplip 3.20.3+dfsg0-2
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog: E [11/May/2020:07:15:37 -0600] [Client 4] Returning IPP
client-error-bad-request for Create-Printer-Subscriptions (/) from localhost.
CurrentDesktop: KDE
Date: Mon May 11 09:30:27 2020
InstallationDate: Installed on 2019-06-15 (331 days ago)
InstallationMedia: Kubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Lpstat: device for Brother_HL-2170W_series:
dnssd://Brother%20HL-2170W%20series._pdl-datastream._tcp.local/
MachineType: ASUS All Series
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Brother_HL-2170W_series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/Brother_HL-2170W_series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic
root=UUID=2846c5c0-4d72-429f-959a-1f08f0454389 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to focal on 2020-03-26 (45 days ago)
dmi.bios.date: 08/18/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2103
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z87-PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2103:bd08/18/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ87-PRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS
** Affects: hplip (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
--
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to hplip in Ubuntu.
https://bugs.launchpad.net/bugs/1878080
Title:
HPLIP fails to install working printer and scanner drivers.
Status in hplip package in Ubuntu:
New
Bug description:
When using HPLIP to install drivers for HP ENVY 5530 e-All-in-One
Printer, the software correctly detects and tries to install the
printer driver. However, launching the printer window using printer
icon in the system tray shows a printer with a red x and a message
that says printer drivers install incomplete(?). Only a small subset
of functions are listed for the printer (thus consistent with the
incomplete message). Although HPLIP detects the correct printer,
printing fails.
Also, when launching scanlite, user is prompted with 4 flavors for
envy 5530 scanner connections, but only one of them works correctly.
None of these issues existed in 18.04.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: hplip 3.20.3+dfsg0-2
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog: E [11/May/2020:07:15:37 -0600] [Client 4] Returning IPP
client-error-bad-request for Create-Printer-Subscriptions (/) from localhost.
CurrentDesktop: KDE
Date: Mon May 11 09:30:27 2020
InstallationDate: Installed on 2019-06-15 (331 days ago)
InstallationMedia: Kubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Lpstat: device for Brother_HL-2170W_series:
dnssd://Brother%20HL-2170W%20series._pdl-datastream._tcp.local/
MachineType: ASUS All Series
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Brother_HL-2170W_series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/Brother_HL-2170W_series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic
root=UUID=2846c5c0-4d72-429f-959a-1f08f0454389 ro quiet splash vt.handoff=7
SourcePackage: hplip
UpgradeStatus: Upgraded to focal on 2020-03-26 (45 days ago)
dmi.bios.date: 08/18/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2103
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z87-PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr2103:bd08/18/2014:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ87-PRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.family: ASUS MB
dmi.product.name: All Series
dmi.product.sku: All
dmi.product.version: System Version
dmi.sys.vendor: ASUS
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1878080/+subscriptions
--
Mailing list: https://launchpad.net/~desktop-packages
Post to : desktop-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~desktop-packages
More help : https://help.launchpad.net/ListHelp
