Hi Simon and thanks for your response. I am sorry to be so slow in replying. Please drop your investigations as I went a different way round installing the printer, using gutenprint. regards, Julian
-- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1882367 Title: fail to add printer Status in cups package in Ubuntu: Incomplete Bug description: lsusb Bus 002 Device 005: ID 0bda:0151 Realtek Semiconductor Corp. Mass Storage Device (Multicard Reader) Bus 002 Device 004: ID 147a:e018 Formosa Industrial Computing, Inc. eHome Infrared Receiver Bus 002 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 008 Device 002: ID 03f0:0f0c HP, Inc Wireless Keyboard and Optical Mouse receiver Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 003: ID 04b8:0812 Seiko Epson Corp. MFP Composite Device Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r-- 1 root root 189, 0 Jun 6 13:43 /dev/bus/usb/001/001 crw-rw-r-- 1 root lp 189, 2 Jun 6 15:40 /dev/bus/usb/001/003 crw-rw-r-- 1 root root 189, 128 Jun 6 13:43 /dev/bus/usb/002/001 crw-rw-r-- 1 root root 189, 129 Jun 6 13:43 /dev/bus/usb/002/002 crw-rw-r-- 1 root root 189, 131 Jun 6 13:43 /dev/bus/usb/002/004 crw-rw-r-- 1 root root 189, 132 Jun 6 13:43 /dev/bus/usb/002/005 crw-rw-r-- 1 root root 189, 256 Jun 6 13:43 /dev/bus/usb/003/001 crw-rw-r-- 1 root root 189, 384 Jun 6 13:43 /dev/bus/usb/004/001 crw-rw-r-- 1 root root 189, 512 Jun 6 13:43 /dev/bus/usb/005/001 crw-rw-r-- 1 root root 189, 640 Jun 6 13:43 /dev/bus/usb/006/001 crw-rw-r-- 1 root root 189, 768 Jun 6 13:43 /dev/bus/usb/007/001 crw-rw-r-- 1 root root 189, 896 Jun 6 13:43 /dev/bus/usb/008/001 crw-rw-r-- 1 root root 189, 897 Jun 6 13:43 /dev/bus/usb/008/002 crw-rw---- 1 root lp 180, 2 Jun 6 15:40 /dev/usb/lp2 sudo usb_printerid /dev/usb/lp2 GET_DEVICE_ID string: MFG:EPSON;CMD:ESCPL2,BDC,D4;MDL:Stylus Photo R320;CLS:PRINTER;DES:EPSON Stylus Photo R320; sudo lpinfo -v file cups-brf:/ direct canon:/dev/usb/lp2 network http direct epson:/dev/usb/lp2 direct hp network https network ipp network ipps direct usb://EPSON/Stylus%20Photo%20R320?serial=L17P20504140921110&interface=1 network beh network socket network lpd direct hpfax ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-33.37-generic 5.4.34 Uname: Linux 5.4.0-33-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.2 Architecture: amd64 CasperMD5CheckResult: skip CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log' CurrentDesktop: ubuntu:GNOME Date: Sat Jun 6 15:48:44 2020 InstallationDate: Installed on 2020-03-31 (66 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) Lpstat: device for EpsonR320: usb://EPSON/Stylus%20Photo%20R320?serial=L17P20504140921110 device for Stylus-Photo-R320: usb://EPSON/Stylus%20Photo%20R320?serial=L17P20504140921110&interface=1 MachineType: HP-Pavilion NF398AA-ABU m9565uk Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Stylus-Photo-R320.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Stylus-Photo-R320.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-33-generic root=UUID=6516a65a-169c-45a6-831e-5f71f0bdbcfa ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to focal on 2020-05-12 (25 days ago) dmi.bios.date: 12/16/2008 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 5.35 dmi.board.name: Benicia dmi.board.vendor: PEGATRON CORPORATION dmi.board.version: 1.01 dmi.chassis.asset.tag: Asset-1234567890 dmi.chassis.type: 3 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.35:bd12/16/2008:svnHP-Pavilion:pnNF398AA-ABUm9565uk:pvr:rvnPEGATRONCORPORATION:rnBenicia:rvr1.01:cvnHewlett-Packard:ct3:cvrChassisVersion: dmi.product.family: 103C_53316J dmi.product.name: NF398AA-ABU m9565uk dmi.product.sku: NF398AA#ABU dmi.sys.vendor: HP-Pavilion To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1882367/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
