Hi, thank you for the response,
Hope this will help:

cat /etc/X11/default-display-manager
/usr/sbin/gdm3

Gnome 3.36.3 X11

journalctl -b 0

iul 29 18:07:12 ubuntu pkexec[6569]: catalin: Executing command 
[USER=root] [TTY=unknown] [CWD=/home/catalin] 
[COMMAND=/usr/lib/update-notifier/package-system-locked]
iul 29 18:07:18 ubuntu dbus-daemon[3695]: apparmor="DENIED" 
operation="dbus_method_call"  bus="session" 
path="/org/gtk/Notifications" interface="org.gtk.Notifications">
iul 29 18:07:26 ubuntu gnome-shell[4305]: Screen lock is locked down, 
not locking
iul 29 18:07:39 ubuntu gnome-shell[4305]: Screen lock is locked down, 
not locking

iul 29 18:07:51 ubuntu gsd-media-keys[4697]: Couldn't lock screen: 
Timeout was reached
iul 29 18:07:59 ubuntu gnome-shell[4305]: Screen lock is locked down, 
not locking
iul 29 18:08:04 ubuntu gsd-media-keys[4697]: Couldn't lock screen: 
Timeout was reached
iul 29 18:08:05 ubuntu gsd-media-keys[4697]: Couldn't lock screen: 
Timeout was reached

------------------------------------------------------------------------
*From:* Sebastien Bacher [mailto:1889...@bugs.launchpad.net]
*Sent:* Wednesday, July 29, 2020, 12:22 UTC+3
*To:* webmas...@b247.eu.org
*Subject:* [Bug 1889277] Re: lock screen not working, neither Win+L nor 
suspend works to lock the screen

> Thank you for your bug report, could you give some details on your login 
> manager and desktop? gnome-screensaver is a legacy component and not supposed 
> to be installed or used in a GNOME session
> Could you also add your 'journalctl -b 0' log after triggering the issue?
>
> ** Changed in: gnome-screensaver (Ubuntu)
>     Importance: Undecided => Low
>
> ** Changed in: gnome-screensaver (Ubuntu)
>         Status: New => Incomplete
>

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-screensaver in Ubuntu.
https://bugs.launchpad.net/bugs/1889277

Title:
  lock screen not working, neither Win+L nor suspend works to lock the
  screen

Status in gnome-screensaver package in Ubuntu:
  Incomplete

Bug description:
  neither Win+L nor suspend works to lock screen
  gnome-screensaver-command -l returns Timeout was reached,  Did not receive a 
reply from the screensaver.

  Description:  Ubuntu 20.04 LTS
  Release:      20.04
  Codename:     focal

  gnome-screensaver:
    Installed: 3.6.1-11ubuntu4
    Candidate: 3.6.1-11ubuntu4

  Win+L should lock the screen or otherwise other shortcut/option,
  including suspend shall do that.

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: gnome-screensaver 3.6.1-11ubuntu4
  ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
  Uname: Linux 5.4.0-42-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27.4
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Jul 28 18:39:50 2020
  GnomeSessionIdleInhibited: No
  GnomeSessionInhibitors: None
  GsettingsGnomeSession:
   org.gnome.desktop.session session-name 'ubuntu'
   org.gnome.desktop.session idle-delay uint32 300
  InstallationDate: Installed on 2020-02-13 (166 days ago)
  InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
  SourcePackage: gnome-screensaver
  UpgradeStatus: Upgraded to focal on 2020-05-13 (76 days ago)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-screensaver/+bug/1889277/+subscriptions

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