Ok I found and accessed the whoopsie-id. Is this what you are looking for? https://errors.ubuntu.com/oops/6ce1b506-cb6b-11ea-a86c-fa163e6cac46
On Tue, Jul 28, 2020 at 2:20 AM Daniel van Vugt <1889...@bugs.launchpad.net> wrote: > In the cases when you can still move the cursor then that means gnome- > shell has frozen but Xorg keeps working. But you might be experiencing > multiple different problems. Regardless, the answer is the same :) ... > > Thank you for taking the time to report this bug and helping to make > Ubuntu better. It sounds like some part of the system has crashed. To > help us find the cause of the crash please follow these steps: > > 1. Look in /var/crash for crash files and if found run: > ubuntu-bug YOURFILE.crash > Then tell us the ID of the newly-created bug. > > 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where > ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. > Do you find any links to recent problems on that page? If so then please > send the links to us. > > 3. If step 2 also failed then apply the workaround from bug 994921, > reboot, reproduce the crash, and retry step 1. > > Please take care to avoid attaching .crash files to bugs as we are > unable to process them as file attachments. It would also be a security > risk for yourself. > > ** Summary changed: > > - Xorg freeze > + Screen freeze > > ** Package changed: xorg (Ubuntu) => gnome-shell (Ubuntu) > > ** Changed in: gnome-shell (Ubuntu) > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1889013 > > Title: > Screen freeze > > Status in gnome-shell package in Ubuntu: > Incomplete > > Bug description: > Everything is running smooth, I enjoy this software, but it all > freezes up randomly. Sometimes I can still move the cursor, other > times I cannot do anything but a hard reset. Do not know why, or > haven't figured out what specifically I am doing when this happens. > Usually just browsing the net or something simple like that when it > happens. > > ProblemType: Bug > DistroRelease: Ubuntu 20.04 > Package: xorg 1:7.7+19ubuntu14 > ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44 > Uname: Linux 5.4.0-42-generic x86_64 > .tmp.unity_support_test.0: > > ApportVersion: 2.20.11-0ubuntu27.4 > Architecture: amd64 > BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' > CasperMD5CheckResult: skip > CompositorRunning: None > CurrentDesktop: ubuntu:GNOME > Date: Sun Jul 26 14:01:10 2020 > DistUpgraded: Fresh install > DistroCodename: focal > DistroVariant: ubuntu > ExtraDebuggingInterest: Yes, if not too technical > GpuHangFrequency: Several times a week > GpuHangReproducibility: Seems to happen randomly > GpuHangStarted: Immediately after installing this version of Ubuntu > GraphicsCard: > Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx > Integrated Graphics Controller [8086:22b1] (rev 21) (prog-if 00 [VGA > controller]) > Subsystem: Acer Incorporated [ALI] Atom/Celeron/Pentium Processor > x5-E8000/J3xxx/N3xxx Integrated Graphics Controller [1025:099d] > InstallationDate: Installed on 2020-07-13 (13 days ago) > InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 > (20200423) > MachineType: Acer Aspire E5-532 > ProcEnviron: > LANGUAGE=en_CA:en > PATH=(custom, no user) > XDG_RUNTIME_DIR=<set> > LANG=en_CA.UTF-8 > SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic > root=UUID=eb592001-0986-4e81-8bae-52faaa85ba41 ro quiet splash vt.handoff=7 > SourcePackage: xorg > Symptom: display > Title: Xorg freeze > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 11/13/2015 > dmi.bios.vendor: Insyde Corp. > dmi.bios.version: V1.16 > dmi.board.asset.tag: Type2 - Board Asset Tag > dmi.board.name: Zoro_BA > dmi.board.vendor: Acer > dmi.board.version: V1.16 > dmi.chassis.type: 10 > dmi.chassis.vendor: Chassis Manufacturer > dmi.chassis.version: Chassis Version > dmi.modalias: > dmi:bvnInsydeCorp.:bvrV1.16:bd11/13/2015:svnAcer:pnAspireE5-532:pvrV1.16:rvnAcer:rnZoro_BA:rvrV1.16:cvnChassisManufacturer:ct10:cvrChassisVersion: > dmi.product.family: BSW > dmi.product.name: Aspire E5-532 > dmi.product.sku: Aspire E5-532_099D_1.16 > dmi.product.version: V1.16 > dmi.sys.vendor: Acer > version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1 > version.libdrm2: libdrm2 2.4.101-2 > version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 > version.libgl1-mesa-glx: libgl1-mesa-glx N/A > version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20200226-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1889013/+subscriptions > -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1889013 Title: Screen freeze Status in gnome-shell package in Ubuntu: Incomplete Bug description: Everything is running smooth, I enjoy this software, but it all freezes up randomly. Sometimes I can still move the cursor, other times I cannot do anything but a hard reset. Do not know why, or haven't figured out what specifically I am doing when this happens. Usually just browsing the net or something simple like that when it happens. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44 Uname: Linux 5.4.0-42-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.11-0ubuntu27.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Sun Jul 26 14:01:10 2020 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Immediately after installing this version of Ubuntu GraphicsCard: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller [8086:22b1] (rev 21) (prog-if 00 [VGA controller]) Subsystem: Acer Incorporated [ALI] Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller [1025:099d] InstallationDate: Installed on 2020-07-13 (13 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) MachineType: Acer Aspire E5-532 ProcEnviron: LANGUAGE=en_CA:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_CA.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-42-generic root=UUID=eb592001-0986-4e81-8bae-52faaa85ba41 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/13/2015 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Zoro_BA dmi.board.vendor: Acer dmi.board.version: V1.16 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.16:bd11/13/2015:svnAcer:pnAspireE5-532:pvrV1.16:rvnAcer:rnZoro_BA:rvrV1.16:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: BSW dmi.product.name: Aspire E5-532 dmi.product.sku: Aspire E5-532_099D_1.16 dmi.product.version: V1.16 dmi.sys.vendor: Acer version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1 version.libdrm2: libdrm2 2.4.101-2 version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.8-0ubuntu1~20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1889013/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
