Thank you for reporting this bug to Ubuntu. Ubuntu 19.10 (eoan) reached end-of-life on July 17, 2020.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in. ** Changed in: gnome-software (Ubuntu) Status: New => Incomplete ** Changed in: pinta (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-software in Ubuntu. https://bugs.launchpad.net/bugs/1854912 Title: Installation stuck at 0% Status in gnome-software package in Ubuntu: Incomplete Status in pinta package in Ubuntu: Incomplete Bug description: 1) Ubuntu 19.10 2) 3.30.6-2ubuntu10.19.10.0 3) I searched for "Pinta" in Unbuntu Software. I clicked the installation button, I expected it to install. 4) The install got stuck at 0% for several minutes. I was able to load a webpage, so my internet connection was good. I cancelled the installation of Pinta. Launch and Remove buttons appeared. If I click the launch button, nothing happens. Pinta is listed on the install screen. If I click the Remove button, I get a removal confirmation message. If I click the Remove button, there is a "Unable to remove Pinta" notification. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-28 (36 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) InstalledPlugins: gnome-software-plugin-flatpak N/A gnome-software-plugin-snap 3.30.6-2ubuntu10.19.10.0 Package: gnome-software 3.30.6-2ubuntu10.19.10.0 PackageArchitecture: amd64 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcVersionSignature: Ubuntu 5.3.0-23.25-generic 5.3.7 Tags: wayland-session eoan Uname: Linux 5.3.0-23-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1854912/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
