Public bug reported:
Below explain further details and reproduce instruction to recognize the
issue
Ubuntu all in one touch screen device with 2 user accounts (eg: root and
non-root)
[1] Boot the device
[2] Ubuntu loads to main login screen (the screen that display all user
accounts) then tap on any user account and it brings to next screen to enter
the password. Screen keyboard automatically appear then you can enter password
and tap enter to login.
[3] Lock the session
[4] It brings to locked screen that display time
[4] Tap on screen once, then brings to existing logged account login screen
(not the main login screen that display all accounts list)
[5] [Bug] Tap on password input field, screen keyboard doesn't appear. you
cannot get it by anyway
(Alternative solution)
- Tap the user accounts icon located on right side down corner then it bring to
locked screen that display time
- Tap on screen again, it display main login screen that display all user
accounts. Now you can tap on already logged user account icon and it brings to
existing logged account login screen, now screen keyboard appear and you can
unlock the session
(About universal access > enable screen keyboard)
If enable that, then it display screen keyboard on 4th step but any key input
doesn't appear on password input field. Furthermore that screen keyboard
through universal access too annoying because after that, screen keyboard pop
up when tap on text field.
Ubuntu 20.04.01
3.36.4-1ubuntu1~20.04.2
** Affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to gnome-shell in Ubuntu.
https://bugs.launchpad.net/bugs/1899909
Title:
[gdm3] Screen keyboard doesn't work after session locked
Status in gnome-shell package in Ubuntu:
New
Bug description:
Below explain further details and reproduce instruction to recognize
the issue
Ubuntu all in one touch screen device with 2 user accounts (eg: root
and non-root)
[1] Boot the device
[2] Ubuntu loads to main login screen (the screen that display all user
accounts) then tap on any user account and it brings to next screen to enter
the password. Screen keyboard automatically appear then you can enter password
and tap enter to login.
[3] Lock the session
[4] It brings to locked screen that display time
[4] Tap on screen once, then brings to existing logged account login screen
(not the main login screen that display all accounts list)
[5] [Bug] Tap on password input field, screen keyboard doesn't appear. you
cannot get it by anyway
(Alternative solution)
- Tap the user accounts icon located on right side down corner then it bring
to locked screen that display time
- Tap on screen again, it display main login screen that display all user
accounts. Now you can tap on already logged user account icon and it brings to
existing logged account login screen, now screen keyboard appear and you can
unlock the session
(About universal access > enable screen keyboard)
If enable that, then it display screen keyboard on 4th step but any key input
doesn't appear on password input field. Furthermore that screen keyboard
through universal access too annoying because after that, screen keyboard pop
up when tap on text field.
Ubuntu 20.04.01
3.36.4-1ubuntu1~20.04.2
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1899909/+subscriptions
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