Are you actually using Caribou ('caribou' package) or the built-in on- screen keyboard from gnome-shell?
** Changed in: gnome-shell (Ubuntu) Status: New => Incomplete ** Tags added: osk -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to gnome-shell in Ubuntu. https://bugs.launchpad.net/bugs/1900196 Title: Caribou on-screen keyboard can't be disabled on touchscreen laptop Status in gnome-shell package in Ubuntu: Incomplete Bug description: On my Dell E7470, the on-screen keyboard from Caribou appears when I interact with a text entry box using the touchscreen. I have disabled the keyboard in Universal Access and have tried several versions of a third-party GNOME Shell extension, "Block Caribou," without success. My understanding is that this may be a regression of #1723857. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: gnome-shell 3.36.4-1ubuntu1~20.04.2 ProcVersionSignature: Ubuntu 5.4.0-45.49-generic 5.4.55 Uname: Linux 5.4.0-45-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.20.11-0ubuntu27.8 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: GNOME Date: Fri Oct 16 17:28:39 2020 DisplayManager: lightdm InstallationDate: Installed on 2018-01-21 (999 days ago) InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801) RelatedPackageVersions: mutter-common 3.36.4-0ubuntu0.20.04.2 SourcePackage: gnome-shell UpgradeStatus: Upgraded to focal on 2020-08-10 (67 days ago) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1900196/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp