Public bug reported:
simple-scan says: "Ready to scan" but when i click on "scan" it fails to scan
with a message "unable to connect to scanner"
corrado@corrado-x4-focal:~$ scanimage -L
device `hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS' is a
Hewlett-Packard DeskJet_2600_series all-in-one
corrado@corrado-x4-focal:~$ apt policy simple-scan
simple-scan:
Installed: 3.36.3-0ubuntu0.20.04.0
Candidate: 3.36.3-0ubuntu0.20.04.0
Version table:
*** 3.36.3-0ubuntu0.20.04.0 500
500 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
100 /var/lib/dpkg/status
3.36.0-0ubuntu1 500
500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
corrado@corrado-x4-focal:~$ inxi -Fx
System: Host: corrado-x4-focal Kernel: 5.4.0-56-generic x86_64 bits: 64
compiler: gcc v: 9.3.0 Desktop: Gnome 3.36.4
Distro: Ubuntu 20.04.1 LTS (Focal Fossa)
Machine: Type: Desktop Mobo: ASRock model: H110M-G/M.2 serial:
<superuser/root required> UEFI: American Megatrends v: P1.10
date: 05/11/2017
CPU: Topology: Dual Core model: Intel Core i3-7100 bits: 64 type: MT MCP
arch: Kaby Lake rev: 9 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 31199
Speed: 801 MHz min/max: 800/3900 MHz Core speeds (MHz): 1: 800 2:
800 3: 800 4: 800
Graphics: Device-1: Intel HD Graphics 630 vendor: ASRock driver: i915 v:
kernel bus ID: 00:02.0
Display: x11 server: X.Org 1.20.8 driver: i915 resolution:
1920x1080~60Hz
OpenGL: renderer: Mesa Intel HD Graphics 630 (KBL GT2) v: 4.6 Mesa
20.0.8 direct render: Yes
Audio: Device-1: Intel 100 Series/C230 Series Family HD Audio vendor:
ASRock driver: snd_hda_intel v: kernel
bus ID: 00:1f.3
Device-2: Logitech QuickCam Pro 9000 type: USB driver:
snd-usb-audio,uvcvideo bus ID: 1-2:3
Sound Server: ALSA v: k5.4.0-56-generic
Network: Device-1: Intel Ethernet I219-V vendor: ASRock driver: e1000e v:
3.2.6-k port: f040 bus ID: 00:1f.6
IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac:
70:85:c2:44:7b:86
Drives: Local Storage: total: 2.05 TiB used: 19.43 GiB (0.9%)
ID-1: /dev/nvme0n1 vendor: Kingston model: SKC2000M8250G size:
232.89 GiB
ID-2: /dev/sda vendor: Toshiba model: DT01ACA100 size: 931.51 GiB
ID-3: /dev/sdb vendor: Hitachi model: HDS721010CLA332 size: 931.51
GiB
Partition: ID-1: / size: 31.25 GiB used: 19.42 GiB (62.2%) fs: ext4 dev:
/dev/nvme0n1p4
ID-2: swap-1 size: 8.00 GiB used: 0 KiB (0.0%) fs: swap dev:
/dev/sda2
Sensors: System Temperatures: cpu: 27.0 C mobo: 31.0 C
Fan Speeds (RPM): fan-1: 0 fan-2: 2276 fan-3: 0 fan-4: 2216 fan-5: 0
fan-6: 0
Voltages: 12v: N/A 5v: N/A 3.3v: 3.42 vbat: 3.15
Info: Processes: 227 Uptime: 36m Memory: 7.48 GiB used: 1.59 GiB (21.2%)
Init: systemd runlevel: 5 Compilers: gcc: 9.3.0
Shell: bash v: 5.0.17 inxi: 3.0.38
corrado@corrado-x4-focal:~$
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: simple-scan 3.36.3-0ubuntu0.20.04.0
ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73
Uname: Linux 5.4.0-56-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.13
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Dec 7 17:16:02 2020
ExecutablePath: /usr/bin/simple-scan
InstallationDate: Installed on 2020-04-29 (222 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-56-generic
root=UUID=8a3753b1-5036-49b8-98d8-8b5c3eb01c74 ro quiet splash
SimpleScanLog:
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/11/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.10
dmi.board.name: H110M-G/M.2
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP1.10:bd05/11/2017:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH110M-G/M.2:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
** Affects: simple-scan (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
** Attachment added: "Screenshot from 2020-12-07 17-27-15.png"
https://bugs.launchpad.net/bugs/1907121/+attachment/5441706/+files/Screenshot%20from%202020-12-07%2017-27-15.png
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You received this bug notification because you are a member of Desktop
Packages, which is subscribed to simple-scan in Ubuntu.
https://bugs.launchpad.net/bugs/1907121
Title:
simple-scan unable to connect scanner HP 2630
Status in simple-scan package in Ubuntu:
New
Bug description:
simple-scan says: "Ready to scan" but when i click on "scan" it fails to scan
with a message "unable to connect to scanner"
corrado@corrado-x4-focal:~$ scanimage -L
device `hpaio:/usb/DeskJet_2600_series?serial=CN0569B27006PS' is a
Hewlett-Packard DeskJet_2600_series all-in-one
corrado@corrado-x4-focal:~$ apt policy simple-scan
simple-scan:
Installed: 3.36.3-0ubuntu0.20.04.0
Candidate: 3.36.3-0ubuntu0.20.04.0
Version table:
*** 3.36.3-0ubuntu0.20.04.0 500
500 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
100 /var/lib/dpkg/status
3.36.0-0ubuntu1 500
500 http://archive.ubuntu.com/ubuntu focal/main amd64 Packages
corrado@corrado-x4-focal:~$ inxi -Fx
System: Host: corrado-x4-focal Kernel: 5.4.0-56-generic x86_64 bits: 64
compiler: gcc v: 9.3.0 Desktop: Gnome 3.36.4
Distro: Ubuntu 20.04.1 LTS (Focal Fossa)
Machine: Type: Desktop Mobo: ASRock model: H110M-G/M.2 serial:
<superuser/root required> UEFI: American Megatrends v: P1.10
date: 05/11/2017
CPU: Topology: Dual Core model: Intel Core i3-7100 bits: 64 type: MT
MCP arch: Kaby Lake rev: 9 L2 cache: 3072 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 31199
Speed: 801 MHz min/max: 800/3900 MHz Core speeds (MHz): 1: 800 2:
800 3: 800 4: 800
Graphics: Device-1: Intel HD Graphics 630 vendor: ASRock driver: i915 v:
kernel bus ID: 00:02.0
Display: x11 server: X.Org 1.20.8 driver: i915 resolution:
1920x1080~60Hz
OpenGL: renderer: Mesa Intel HD Graphics 630 (KBL GT2) v: 4.6 Mesa
20.0.8 direct render: Yes
Audio: Device-1: Intel 100 Series/C230 Series Family HD Audio vendor:
ASRock driver: snd_hda_intel v: kernel
bus ID: 00:1f.3
Device-2: Logitech QuickCam Pro 9000 type: USB driver:
snd-usb-audio,uvcvideo bus ID: 1-2:3
Sound Server: ALSA v: k5.4.0-56-generic
Network: Device-1: Intel Ethernet I219-V vendor: ASRock driver: e1000e v:
3.2.6-k port: f040 bus ID: 00:1f.6
IF: enp0s31f6 state: up speed: 100 Mbps duplex: full mac:
70:85:c2:44:7b:86
Drives: Local Storage: total: 2.05 TiB used: 19.43 GiB (0.9%)
ID-1: /dev/nvme0n1 vendor: Kingston model: SKC2000M8250G size:
232.89 GiB
ID-2: /dev/sda vendor: Toshiba model: DT01ACA100 size: 931.51 GiB
ID-3: /dev/sdb vendor: Hitachi model: HDS721010CLA332 size: 931.51
GiB
Partition: ID-1: / size: 31.25 GiB used: 19.42 GiB (62.2%) fs: ext4 dev:
/dev/nvme0n1p4
ID-2: swap-1 size: 8.00 GiB used: 0 KiB (0.0%) fs: swap dev:
/dev/sda2
Sensors: System Temperatures: cpu: 27.0 C mobo: 31.0 C
Fan Speeds (RPM): fan-1: 0 fan-2: 2276 fan-3: 0 fan-4: 2216 fan-5:
0 fan-6: 0
Voltages: 12v: N/A 5v: N/A 3.3v: 3.42 vbat: 3.15
Info: Processes: 227 Uptime: 36m Memory: 7.48 GiB used: 1.59 GiB (21.2%)
Init: systemd runlevel: 5 Compilers: gcc: 9.3.0
Shell: bash v: 5.0.17 inxi: 3.0.38
corrado@corrado-x4-focal:~$
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: simple-scan 3.36.3-0ubuntu0.20.04.0
ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73
Uname: Linux 5.4.0-56-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.13
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Dec 7 17:16:02 2020
ExecutablePath: /usr/bin/simple-scan
InstallationDate: Installed on 2020-04-29 (222 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-56-generic
root=UUID=8a3753b1-5036-49b8-98d8-8b5c3eb01c74 ro quiet splash
SimpleScanLog:
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/11/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.10
dmi.board.name: H110M-G/M.2
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrP1.10:bd05/11/2017:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnH110M-G/M.2:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.
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