Public bug reported: I got the problem after upgrading to Ubuntu 20.04 from 18.04. I re- installed cups. Printer is recognised over usb and also in the wireless network.
ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-62.70-generic 5.4.78 Uname: Linux 5.4.0-62-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CupsErrorLog: CurrentDesktop: ubuntu:GNOME Date: Mon Jan 25 12:12:59 2021 InstallationDate: Installed on 2020-02-09 (350 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lpstat: device for Epson-Stylus-SX525WD: usb://EPSON/Stylus%20SX525WD?serial=4D4751593039363460&interface=1 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Epson-Stylus-SX525WD.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Epson-Stylus-SX525WD.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-62-generic root=UUID=3bc80008-375c-4af5-8398-5172189bc318 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to focal on 2020-09-30 (116 days ago) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Intel Corporation dmi.bios.version: RYBDWi35.86A.0362.2017.0118.0940 dmi.board.name: NUC5i3RYB dmi.board.vendor: Intel Corporation dmi.board.version: H41000-505 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorporation:bvrRYBDWi35.86A.0362.2017.0118.0940:bd01/18/2017:svn:pn:pvr:rvnIntelCorporation:rnNUC5i3RYB:rvrH41000-505:cvn:ct3:cvr: ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug focal -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1913055 Title: message "printing completed", but no output Status in cups package in Ubuntu: New Bug description: I got the problem after upgrading to Ubuntu 20.04 from 18.04. I re- installed cups. Printer is recognised over usb and also in the wireless network. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: cups 2.3.1-9ubuntu1.1 ProcVersionSignature: Ubuntu 5.4.0-62.70-generic 5.4.78 Uname: Linux 5.4.0-62-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CupsErrorLog: CurrentDesktop: ubuntu:GNOME Date: Mon Jan 25 12:12:59 2021 InstallationDate: Installed on 2020-02-09 (350 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lpstat: device for Epson-Stylus-SX525WD: usb://EPSON/Stylus%20SX525WD?serial=4D4751593039363460&interface=1 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Epson-Stylus-SX525WD.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Epson-Stylus-SX525WD.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-62-generic root=UUID=3bc80008-375c-4af5-8398-5172189bc318 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to focal on 2020-09-30 (116 days ago) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Intel Corporation dmi.bios.version: RYBDWi35.86A.0362.2017.0118.0940 dmi.board.name: NUC5i3RYB dmi.board.vendor: Intel Corporation dmi.board.version: H41000-505 dmi.chassis.type: 3 dmi.modalias: dmi:bvnIntelCorporation:bvrRYBDWi35.86A.0362.2017.0118.0940:bd01/18/2017:svn:pn:pvr:rvnIntelCorporation:rnNUC5i3RYB:rvrH41000-505:cvn:ct3:cvr: To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1913055/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp