I also face this issue and have opened a bug here: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1906243 (Please click "I'm facing this bug too" if you are facing this issue).
This exact same bug has been marked as a duplicate here: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1874513 (The one @nivg mentioned). This was marked as a duplicate to the bug in this page, but I don't think these bugs are the same. -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1866194 Title: External audio device shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker, or none at all. Status in PulseAudio: Fix Released Status in pulseaudio package in Ubuntu: Fix Released Status in pulseaudio source package in Focal: Fix Released Status in pulseaudio source package in Groovy: Fix Released Bug description: [Impact] Selected audio output device in Settings is ignored after upgrading to Ubuntu 20.04. [Test Case] Start with an older version of Ubuntu like 19.04 or 19.10 and upgrade to 20.04. When done, attempt to connect a Bluetooth or USB audio device and use it via Settings. [Regression Potential] Unknown/low. The fix is from upstream and has already been released to Ubuntu 20.10 without any problems. Only worth noting it works by detecting and removing audio configurations made via older versions of PulseAudio. So upon upgrading some old settings may be reset to defaults, but the idea is that's less bad than audio devices being unusable (this bug). [Original Bug Report] Ubuntu version: focal dev Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020 Pulseaudio: 1:13.99.1-1ubuntu1 Device CID: 201704-25503 Steps to reproduce: 1. Connect an audio interface. I tried with BT headphones and speakers as well as a USB microphone/output. 2. Make sure it's the one selected as "Output device" 3. Click "Test" -> the test sound outputs from the internal laptop speakers (NOK) 4. Select "Speakers - Built-in Audio" as Output device and click "Test" -> the test sound outputs from the internal laptop speakers (OK) 5. Try to switch back to the BT device and click Test -> same result as in step 3 Tested with 2 different BT devices (one headset and one speaker) as well as a USB audio interface (Zoom H2N microphone). Attached are btmon logs captured during the procedure described above, and pactl logs capture after step 7. I was previously using 19.04 and 19.10 on this device and never experienced this kind of issue. Up to this morning, it was harder to connect the BT device, but once connected, the sound would output on it as expected. Now, the BT connection seems to work better, but I can't output the sound to the BT device... I tried to reboot the device, and also to suspend/resume, but in each case, the BT device can connect back, but the sound is still output from the internal laptop speakers, even when the BT device is selected in the Sound settings. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu1 ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18 Uname: Linux 5.4.0-14-generic x86_64 ApportVersion: 2.20.11-0ubuntu18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: pieq 1566 F.... pulseaudio /dev/snd/pcmC0D0c: pieq 1566 F...m pulseaudio /dev/snd/pcmC0D0p: pieq 1566 F...m pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Mar 5 22:15:50 2020 InstallationDate: Installed on 2020-01-17 (48 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116) SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/23/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.14.0 dmi.board.vendor: Dell Inc. dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 7370 dmi.product.sku: 07E9 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/pulseaudio/+bug/1866194/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
