Launchpad has imported 13 comments from the remote bug at https://bugzilla.mozilla.org/show_bug.cgi?id=1305270.
If you reply to an imported comment from within Launchpad, your comment will be sent to the remote bug automatically. Read more about Launchpad's inter-bugtracker facilities at https://help.launchpad.net/InterBugTracking. ------------------------------------------------------------------------ On 2016-09-24T23:49:34+00:00 Idevweb wrote: Created attachment 8794558 Screen Shot 2016-09-24 at 4.21.46 PM.png User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0 Build ID: 20160726073904 Steps to reproduce: Installed. Skipped adding account. Went to preferences and set options then closed. Clicked chat tab. Saw notification on bottom of TB about "Lightning" and clicked learn more, then disable. That required restart. Actual results: Upon TB re-open, the "would you like a new email address" dialog is open in center of app, and neither the skip this or configure later buttons work when clicking, even though hover effects work. The chat tab is active in the background behind the new email address dialog. I cannot get rid of the new email address dialog. Perhaps because of there being buttons behind the dialog in the chat tab? Expected results: Either of the skip this or configure later buttons should work, or be able to close that dialog, but there is no close option, and cannot click anywhere else. So... I'm stuck. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/0 ------------------------------------------------------------------------ On 2016-09-25T01:38:26+00:00 Vseerror wrote: I can't reproduce this on windows 7. Perhaps someone on Mac can That said, Thunderbird being a mail client, it is understandable to prompt the user after startup to add an account if none exists. To get in this situation, a use rmust have bypassed adding a mail account on startup, but did add a chat account. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/1 ------------------------------------------------------------------------ On 2016-09-26T17:58:23+00:00 Idevweb wrote: This is for sure happening on Mac (El Capitan 10.11.6). I uninstalled Thunderbird (also removing the user/library/Thunderbird directory) and re-installed fresh. I again skipped the new email dialog, set preferences again, and this time customized the tabs bar removing the Chat tab since I do not plan on using that, then clicked the disable Lighting again and restarted Thunderbird. The same interface blocking happened again. So it does not matter if Chat tab is there or not. The interface is completely unusable with the new account dialog open. No link or button clicks work other than the checkbox next to the gandi.net provider and the terms and privacy links. User is completely unable to use Thunderbird at this point. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/2 ------------------------------------------------------------------------ On 2017-01-25T16:43:42+00:00 Aleth-n wrote: >From comment 2 and comment 0, it seems the common element might be disabling Lightning and the associated restart messing up the first-run sequence somehow. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/3 ------------------------------------------------------------------------ On 2017-01-25T19:10:18+00:00 Vseerror wrote: another user https://support.mozilla.org/en- US/questions/1155026#answer-956241 Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/4 ------------------------------------------------------------------------ On 2017-01-26T10:46:23+00:00 De-berberich wrote: Running macOS El Capitan 10.11.6 I never ran into this issue. Lately I've been testing through all intermediate versions from TB 45.x to actually TB 45.7.0, TB 51.0b2, Earlybird 53.0a2 and Daily 54.0a1. I just re-tested TB 45.7.0 and TB 52.0a2 in new profiles, skipped adding account, modified some preferences, opened the "Chat" tab, then disabled Lightning and restarted TB. At any given moment and on each restart, even if the "Chat" tab is active on restart, the "skip this" and the "configure my account later" buttons both do work and I'm able to either create an account or choose "configure my account later". Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/5 ------------------------------------------------------------------------ On 2017-01-27T00:33:30+00:00 Makemyday wrote: >From the top of my head, it shouldn't matter whether Lightning is enabled or disabled on restart - even if you don't specify an account in the first place. Comment 1 and 5 seem to confirm this and I don't recall any such behaviour. If possible, you could try to restart with an attached error console to see if there are any error logged even if you cannot access the error console otherwise. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/6 ------------------------------------------------------------------------ On 2017-05-03T08:46:52+00:00 Vseerror wrote: > restart with an attached error console to see if there are any error logged even if you cannot access the error console otherwise. Chris? Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/7 ------------------------------------------------------------------------ On 2017-07-30T04:20:40+00:00 De-berberich wrote: (In reply to Chris from comment #0) > Steps to reproduce: > > Installed. Skipped adding account. Went to preferences and set options then > closed. ........... > After reading a similar case report in the German "Thunderbird Mail DE" forum I revisited this bug report. In my first comment (#5) I had reported that I could not reproduce the reported issue in a new profile. This time I tested my existing profiles and could reproduce the issue in three of five profiles: in the faulty profiles going to menu File > New > Get a New Mail Account... (or clicking on "Email" beyond "Create a new account" in the Account Central Grid) would open an unresponsive drop-down window "Would you like a new email address" with no username filled in the upper field such as shown in attachment 8794558. The same issue was reproduced in Thunderbird safe mode. The Error Console shows the following warning: SecurityError: The operation is insecure. accountProvisioner.js:254 EAP_init chrome://messenger/content/newmailaccount/accountProvisioner.js:254:16 NewMailAccountProvisioner chrome://messenger/content/accountUtils.js:415:3 CreateNewAccountTB chrome://messenger/content/msgAccountCentral.js:291:9 onclick chrome://messenger/content/msgAccountCentral.xul:1:1 Finally I had a look into the Thunderbird > Preferences > (Tools > Options for Windows users) and found that the faulty profiles had the option "Accept copies from sites" un-checked under "Privacy". As soon as I activated this option, the drop-down window "Would you like a new email address" would open with the username filled in and with buttons being responsive again. I’m not sure whether this is a bug or a feature.... Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/8 ------------------------------------------------------------------------ On 2017-07-30T04:23:33+00:00 De-berberich wrote: Created attachment 8891721 Copie de Capture d’écran 2017-07-30 à 04.36.51.png Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/9 ------------------------------------------------------------------------ On 2017-07-30T12:17:53+00:00 De-berberich wrote: (In reply to Eckard Berberich from comment #8) > Finally I had a look into the Thunderbird > Preferences > (Tools > Options > for Windows users) and found that the faulty profiles had the option "Accept > copies from sites" un-checked under "Privacy". My bad, you should read ...the option "Accept cookies from sites" un- checked in the "Privacy" tab. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/10 ------------------------------------------------------------------------ On 2018-08-06T20:36:39+00:00 U620176 wrote: Related to Ubuntu Launchpad bug, reported in May 2018: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587 Workaround provided in comment #8 and #10 above worked for the reporter of this bug. Thanks for the idea, Eckard! :) G Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/23 ------------------------------------------------------------------------ On 2018-09-05T11:32:05+00:00 Pyxis24 wrote: Observed the issue in my TB 52.9.1 on MacOS 10.11.6 which has a couple of accounts already. Checking Add-ons, I see that Lightning is Enabled (but I don't use it), and Manually sort folders is enabled and used. It happened when clicking on an existing account to get the settings, then "Create a new account" -> "Email". Had to close TB. Workaround was to go via "View settings for this account" -> Account actions -> Add another account. Reply at: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1770587/comments/26 ** Changed in: thunderbird Status: Unknown => Confirmed ** Changed in: thunderbird Importance: Unknown => Medium -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to thunderbird in Ubuntu. https://bugs.launchpad.net/bugs/1770587 Title: creation of new email account impossible in thunderbird Status in Mozilla Thunderbird: Confirmed Status in thunderbird package in Ubuntu: Confirmed Bug description: With Ubuntu 18.04, creation of new email account is not possible. You have a first screen "Would you like a new email address?" and no button is active I have restarted with add-on disabled but same issue ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: thunderbird 1:52.7.0+build1-0ubuntu1 ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.9-0ubuntu7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: jmax 2698 F.... pulseaudio BuildID: 20180416164209 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Fri May 11 10:07:03 2018 ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Français Language Pack - langpack...@thunderbird.mozilla.org English (GB) Language Pack - langpack-en...@thunderbird.mozilla.org Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd} InstallationDate: Installed on 2016-01-31 (830 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) IpRoute: default via 192.168.0.254 dev wlo1 proto dhcp metric 600 10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown 192.168.0.0/24 dev wlo1 proto kernel scope link src 192.168.0.32 metric 600 MostRecentCrashID: bp-da66c229-e498-447a-8233-47b610170721 PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=52.7.0/20180416164209 (In use) RunningIncompatibleAddons: True SourcePackage: thunderbird UpgradeStatus: Upgraded to bionic on 2018-04-28 (12 days ago) dmi.bios.date: 07/20/2011 dmi.bios.vendor: Hewlett-Packard dmi.bios.version: F.1A dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 3581 dmi.board.vendor: Hewlett-Packard dmi.board.version: 10.31 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnHewlett-Packard:bvrF.1A:bd07/20/2011:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr058F110000244610000620100:rvnHewlett-Packard:rn3581:rvr10.31:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV dmi.product.name: HP Pavilion dv6 Notebook PC dmi.product.version: 058F110000244610000620100 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/thunderbird/+bug/1770587/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
