Public bug reported: After upgrading to 20.04LTS, my HP-LaserJet 1018 printer stopped printing. Looking at the logs, I found the following errors: E [04/Apr/2021:12:12:55] common/utils.c 177: validate_plugin_version() Plugin version[3.17.10] mismatch with HPLIP version[3.20.3] E [04/Apr/2021:12:12:55] common/utils.c 210: Plugin version is not matching
I tried completely purging and re-installing the hplip package and the problem still exists. I then tried installing the correct plugin - here is what happened: ********************************************************************************************* $ sudo apt update Hit:1 http://ca.archive.ubuntu.com/ubuntu focal InRelease Hit:2 http://ca.archive.ubuntu.com/ubuntu focal-updates InRelease Hit:3 http://ca.archive.ubuntu.com/ubuntu focal-backports InRelease Get:4 http://ppa.launchpad.net/system76-dev/stable/ubuntu focal InRelease [17.5 kB] Hit:5 http://security.ubuntu.com/ubuntu focal-security InRelease Fetched 17.5 kB in 1s (22.0 kB/s) Reading package lists... Done Building dependency tree Reading state information... Done All packages are up to date. $ sudo apt install hplip --reinstall Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 1 reinstalled, 0 to remove and 0 not upgraded. Need to get 204 kB of archives. After this operation, 0 B of additional disk space will be used. Get:1 http://ca.archive.ubuntu.com/ubuntu focal/main amd64 hplip amd64 3.20.3+dfsg0-2 [204 kB] Fetched 204 kB in 0s (781 kB/s) (Reading database ... 303799 files and directories currently installed.) Preparing to unpack .../hplip_3.20.3+dfsg0-2_amd64.deb ... Unpacking hplip (3.20.3+dfsg0-2) over (3.20.3+dfsg0-2) ... Setting up hplip (3.20.3+dfsg0-2) ... Creating/updating hplip user account... Can't open /etc/hp/hplip.conf: No such file or directory. Can't open /etc/hp/hplip.conf: No such file or directory. Processing triggers for dbus (1.12.16-2ubuntu2.1) ... Processing triggers for man-db (2.9.1-1) ... $ wget https://developers.hp.com/sites/default/files/hplip-3.20.3-plugin.run --2021-04-15 08:51:22-- https://developers.hp.com/sites/default/files/hplip-3.20.3-plugin.run Resolving developers.hp.com (developers.hp.com)... 35.167.236.162, 34.210.182.99 Connecting to developers.hp.com (developers.hp.com)|35.167.236.162|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 11514166 (11M) Saving to: ‘hplip-3.20.3-plugin.run.2’ hplip-3.20.3-plugin 100%[===================>] 10.98M 8.32MB/s in 1.3s 2021-04-15 08:51:24 (8.32 MB/s) - ‘hplip-3.20.3-plugin.run.2’ saved [11514166/11514166] $ sh hplip-3.20.3-plugin.run Verifying archive integrity... All good. Uncompressing HPLIP 3.20.3 Plugin Self Extracting Archive.............................................................. Error setting home directory: /etc/hp/hplip.conf not found. Is HPLIP installed? $ ********************************************************************************************* I looked in the directory /etc/hp and it was indeed empty! See this question for more info: https://answers.launchpad.net/hplip/+question/696517 ** Affects: hplip (Ubuntu) Importance: Undecided Status: New ** Tags: installation missing-files -- You received this bug notification because you are a member of Desktop Packages, which is subscribed to hplip in Ubuntu. https://bugs.launchpad.net/bugs/1924282 Title: /etc/hp is empty after installing hplip package - 20.04LTS Status in hplip package in Ubuntu: New Bug description: After upgrading to 20.04LTS, my HP-LaserJet 1018 printer stopped printing. Looking at the logs, I found the following errors: E [04/Apr/2021:12:12:55] common/utils.c 177: validate_plugin_version() Plugin version[3.17.10] mismatch with HPLIP version[3.20.3] E [04/Apr/2021:12:12:55] common/utils.c 210: Plugin version is not matching I tried completely purging and re-installing the hplip package and the problem still exists. I then tried installing the correct plugin - here is what happened: ********************************************************************************************* $ sudo apt update Hit:1 http://ca.archive.ubuntu.com/ubuntu focal InRelease Hit:2 http://ca.archive.ubuntu.com/ubuntu focal-updates InRelease Hit:3 http://ca.archive.ubuntu.com/ubuntu focal-backports InRelease Get:4 http://ppa.launchpad.net/system76-dev/stable/ubuntu focal InRelease [17.5 kB] Hit:5 http://security.ubuntu.com/ubuntu focal-security InRelease Fetched 17.5 kB in 1s (22.0 kB/s) Reading package lists... Done Building dependency tree Reading state information... Done All packages are up to date. $ sudo apt install hplip --reinstall Reading package lists... Done Building dependency tree Reading state information... Done 0 upgraded, 0 newly installed, 1 reinstalled, 0 to remove and 0 not upgraded. Need to get 204 kB of archives. After this operation, 0 B of additional disk space will be used. Get:1 http://ca.archive.ubuntu.com/ubuntu focal/main amd64 hplip amd64 3.20.3+dfsg0-2 [204 kB] Fetched 204 kB in 0s (781 kB/s) (Reading database ... 303799 files and directories currently installed.) Preparing to unpack .../hplip_3.20.3+dfsg0-2_amd64.deb ... Unpacking hplip (3.20.3+dfsg0-2) over (3.20.3+dfsg0-2) ... Setting up hplip (3.20.3+dfsg0-2) ... Creating/updating hplip user account... Can't open /etc/hp/hplip.conf: No such file or directory. Can't open /etc/hp/hplip.conf: No such file or directory. Processing triggers for dbus (1.12.16-2ubuntu2.1) ... Processing triggers for man-db (2.9.1-1) ... $ wget https://developers.hp.com/sites/default/files/hplip-3.20.3-plugin.run --2021-04-15 08:51:22-- https://developers.hp.com/sites/default/files/hplip-3.20.3-plugin.run Resolving developers.hp.com (developers.hp.com)... 35.167.236.162, 34.210.182.99 Connecting to developers.hp.com (developers.hp.com)|35.167.236.162|:443... connected. HTTP request sent, awaiting response... 200 OK Length: 11514166 (11M) Saving to: ‘hplip-3.20.3-plugin.run.2’ hplip-3.20.3-plugin 100%[===================>] 10.98M 8.32MB/s in 1.3s 2021-04-15 08:51:24 (8.32 MB/s) - ‘hplip-3.20.3-plugin.run.2’ saved [11514166/11514166] $ sh hplip-3.20.3-plugin.run Verifying archive integrity... All good. Uncompressing HPLIP 3.20.3 Plugin Self Extracting Archive.............................................................. Error setting home directory: /etc/hp/hplip.conf not found. Is HPLIP installed? $ ********************************************************************************************* I looked in the directory /etc/hp and it was indeed empty! See this question for more info: https://answers.launchpad.net/hplip/+question/696517 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1924282/+subscriptions -- Mailing list: https://launchpad.net/~desktop-packages Post to : desktop-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~desktop-packages More help : https://help.launchpad.net/ListHelp
